Sonic Drive-In
| Address: | 1220 Ogden Ave, Montgomery, IL 60538, USA |
| Phone: | +1 630-820-6811 |
| Site: | locations.sonicdrivein.com |
| Rating: | 3.1 |
| Working: | 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–12AM 7AM–12AM 7AM–11PM |
Location
Photos 87
Reviews 6
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Johnny F
MY GF BIT INTO A CHEESEBURGER WITH A CHUNK OF BONE IN IT AND IT SHATTERED HER TOOTH. I WILL NEVER GO BACK!!!!! THEY ARE ALSO REFUSING TO PAY A MEASLY $400 FOR A ROOT CANAL. Okay so Ive always been a big fan of sonic. I like that its a bit different from all the other fast food places. Used to love their tots and corndogs and like that they serve breakfast all day. A few months back I stopped by sonic one night with my girlfriend. In the car we started eating our tots as we waited for drinks and noticed the tots tasted moldy and rotten. The girl working the window apologized and was very nice and said they had gotten a bad batch from the factory....but apparently continued selling them knowing they were bad. They basically tasted rotten, moldy and sorta like dishhsoap. They couldnt figure out how to refund us for the tots so offered fries instead. I didnt really want fries but Im generally not one to complains so whatever I took them. The real problem comes when we get home. Sitting at my island in my kitchen eating burgers and all the sudden my gf runs to the bathroom with a look of anguish on her face and screaming. When she gets to the sink she spits out pieces of her teeth and the remnants of chewed up cheeseburger. There was a little piece of bone in her burger that shattered one of her molers into pieces and leaving the root hanging out exposed. This happenned on a Thursday night and many dentists are closed on Friday but found her a Dentist and went in to get this fixed. It took a few trips to the dentist office and a root canal but got her tooth fixed. The following morning I called corporate as well as the restaurant manager. Both were apologetic. I told them upfront Im not trying to be a jerk, Im not trying to drag you guys over the coals like many people asking for pain and suffereing or missed work money. My girlfriend has dental insurance, I told Sonic that will cover most I just want them to pay the $400 which was the part my gf had to pay. Both corporate and the store manager were apologetic and said they would be happy to make it right and pay for it. They wound up turning it over to Nationwide their insurance company who is giving us a hard time and has finally said they are refusing to pay. I own a business and if my business makes a mistake we make it right even if its a few bucks out of our pocket because we want to do right by our customers and we hold ourselves accountable for our mistakes. Apparently that is not hte case with sonic. We are not trying to rake them over the coals, we simply want her deductable paid which is only $400 and Sonic has refused to pay for her tooth which was cracked by a bone in their cheeseburger. I will even add to Sonics credit, I have had little bone fragments in burgers from various places and typically Ill just spit them out and wont even mention it to the restaurant however when it cracks a tooth I feel its worth mentioning and should be remedied. Since Sonic has refused to make things right I feel the need to warn others about this establishment, Ill also be calling the Kane/Kendall health department on them later this afternoon. Thanks for nothing sonic. I was even going to continue eating there after this incident as I was going to give them the benefit of the doubt and say this was a fluke but now I will never step foot in one of their restaurants and I will tell others to do the same. Ill miss tots but will not patronize an establishment like this. Thanks sonic.
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Alex Boeser
Horrible. I cant believe theyre still in business. 1) The person taking our order was extremely rude. 2) They ended up thinking our order was for another car (honest mistake), but then 15 minutes later when we called to ask what was wrong they brought us our order that had to have been just sitting on a counter with them wondering what to do with it; our shake was completely melted and all of our food was cold. 3) I went inside and asked for a refund, because we just wanted to leave, only to find out from the also rude manager that ITS A STORE POLICY THAT THEY DO NOT DO REFUNDS. 4) So they offered to remake our food and, since I was paying for it anyway, I accepted. The shake we got tasted like sunscreen, the hamburger was still ice cold in the middle, and the fries and tots were also cold (immediately after coming out of the kitchen). After spending a total of 40 minutes there my only solace was that despite their efforts my credit card issuer will cancel the transaction for me. Ive never been more displeased; is ZERO stars an option?
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Robert Baldyga
AWFUL!!! AVOID AT ALL COSTS!!!! I paid over $9 for an order of boneless chicken wings. I had to pay $0.50 more for "extra ranch". I asked for extra ranch and reluctantly agreed to pay 50 cents extra... She rang out 2 x 25 cent ranch cups. I get the food and I only get 2 cups? I then asked where my extra ranch was and she said the chicken doesnt come with ranch.... ARE YOU KIDDING ME!?!?! Who serves boneless Asian zing chicken without ANY condiment WHATSOEVER included... I asked for my money back on the ridiculous over prices ranch cups which were TINY and she said "We dont give refunds". I told her shes GOING to give me a refund or Ill dispute the entire transaction with my credit card company!!! She then talked to her manager and gave me the two EXTRA ranchs which should have come with it from the get go!! I WILL NEVER EAT HERE AGAIN!! In Texas (Tomball location) They NEVER charge extra for what should be included!! AVOID AT ALL COSTS!!!!
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Becky Hart
We stopped in for a fast bite. I went to get a high chair and they were all three dirty. The floors and chairs we dirty also. It was only 11:15 so not sure why it would be that dirty unless it wasnt cleaned that morning when opening or at night when closing. Either way the cleaning needs to be improved for sure. The food was fine and our order was as it should be so no complaints in that department. The service was fine . I would have given more stars but I dont like to see a dirty place makes you wonder how the areas you cant see are cleaned. We didnt notice this until after ordering our food.
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A Private User
The burger was the worst I have had in years and the toaster bread was soggy. The tots had way too much salt. They have gotten my order wrong in drive through both times I have tried there. I would never recommend this place for food to anyone. They have great drinks but not somewhere I would go to just have a soft drink. I am very disappointed. The beef place next door was packed and very few people at sonic which shows that it is not a place to go.
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Beth Lowery
Not sure what happened to this location but things seem to have gone downhill. The food has always been hot and fresh and service used to be quick and friendly. The last few times Ive gone through the drive thru things have moved incredibly slow and by the time we get our food its cold. On my last stop here it took almost 6 minutes for anyone to get on the intercom and even take my order. Id rather spend my money elsewhere if this continues.
