Address: | 4776 Sugarloaf Pkwy, Lawrenceville, GA 30044, USA |
Phone: | +1 678-518-4059 |
Site: | kfc.com |
Rating: | 2.6 |
Working: | 10:30AM–10:30PM 10:30AM–10:30PM 10:30AM–10:30PM 10:30AM–10:30PM 10:30AM–11PM 10:30AM–11PM 10:30AM–10:30PM |
MA
Malek Almasri
I ordered 3 pieces chicken tenders meal with a drink with no ice , black short dude gave me my drink with ice , tgen i told him i asked for a drink with no ice then he replaced it to me , even when I asked for a Pepsi they said they are out of Pepsi and I asked for Mountain to you then after I paid on the window they asked me to go in front of the front door and they going to bring me the order when its ready , he came to me he gave me my order and I went back home and when I got home I opened the bag and I found two totally different meal , I went back to them and I told him I asked for a three pieces tenders meal and you gave me a different meal , he apologized to me and he told me he going to replace it and he asked me again to go and in front of the front door and he going to bring it over to me , I wait another 10 minutes then after that he came back with the cash money and he told me we are sorry we are out of the chicken tenders and you can keep the drink and the two small sandwiches I order besid the 3 pieces tender $5 meal , he gave me full refund , but Im wondering how is restaurants like KFC be out of chicken tenders and Pepsi this is just ridiculous, I went to go back again to this location because I dont have that much time to waste
ER
erica jimenez
First of all so unorganized!!! I went thru drive thru at around 9:15 pm after having a great night at the movies with my children. Manager said it would be a four min wait for my 12 piece meal. I said I would wait the four min. 20 min later Im still waiting for my 12 piece meal. I then approach the drive thru window and an employee came to the window. I had told her the manager told me I would be waiting 4 min and its been longer then that. And she responded with I have a head set on and I clearly heard him say 20 min. First of all incorrect because i wouldnt wait 20 min or more for chicken with my kids in the car. And who hires an employee who would speak to a customer like that. She looked Hispanic with two piercings on her the tip of her tongue she def got under my skin. Manager approached window after that and said he said 12 min for chicken. Hmmm?? So I asked how much longer I have to wait he said another 12 min. He apologized of course. But come on be more organized. Along with me and four other vechiles waiting on food I received my refund and left. WORSE EXPERIENCE EVER!!!
CH
Chiquita Ruffin
The location is convenient. I hate this place. Ill go to the one in my old neighborhood before going back to this one. The service is just horrible. A bunch of teens who dont care being managed by someone who also doesnt care. They make no consideration for the customers time. Theyre ALWAYS out of SOMETHING. I waited 20 minutes for an order only to be told that they couldnt make it. Apparently one guy began to "polish" a particular piece of equipment. So, i couldnt get what I had already ordered. As the older guy attempted to turn the equipment back on, the teen guy waved him off and told him dont worry about making it. Then he comes to give me the "polishing" story. The closing time posted on the door was 1030. I walked in just before 9. If they were just trying to do an early close, they could have just stated so. I would have left and gone somewhere else. Literally, the worst ongoing customer service I have ever experienced
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Ashley Cook
I would give this place zero stars if I could! This is by far the worst place I have ever been to! They always get the order wrong & the employees are unbelievable rude & have the worst attitudes!! I will never return here!! This location is right next to my house & I would rather drive 30 mins to the next one than ever deal with this disaster again!! You guys should just close!!
AM
Amanda Mathis
Just ate here today and have been here many times in the last year or so. Even saw a staff member holding opening the door for a family to walk in as I drove away. The staff has always been nice and the food always seems good. Looking at the reviews it appears they have changed staff or management over the last year. Nothing but good things from me.
KA
Kawazuki Guy
Wouldnt substitute dark meat into a chicken bucket when I offered to pay extra. We had to wait over 10 min in the drive through. The lady in front of us had to stop and walk back to the window because they forgot her sauces and then after giving that lady her sauces the drive through lady then immediately forgot ours as well. Ridiculous.
MI
Mimi Henderson
Terrible! Will never go again! People had been waiting 25 mins for their food and i got mine before them and came in after. They had to check and see if they had certain things. Customers standing in line and the cashier is fixing orders. I went here years ago and had great service but they are doing really bad now
SK
SK Kim
Ordered an ala carte famous bowl and pot pie. Sizes were the same but was 20 cents more expensive minus the drinks and cookies. Wouldve been nice if it was written or if I was told. Also ordered an 8 piece meal on the same ticket and they didnt give me any biscuits. Thanks. Totally ruined my meal.
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Nancy Talbert
It took them awhile to greet me and take my order (werent very friendly at that), the restaurant was filthy (floor & tables), the chicken littles sandwiches werent even warm. The mashed potatoes were the only thing that was hot. I like KFC, but I dont think I will be back to this one.
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Paul Robinson
There is nothing out like napkins ketchup etc. The chicken was ok the MAC and cheese was not edible it tasted like noodles in gas station nacho cheese. Dont go here. Oh and the root beer was out which is odd because this is a KFC and a&w.
MA
Mandi Brown
Was told there would be a 4 minute wait at the drive through for chicken tenders to be ready. Waited 15 minutes. Spoke to a manager and was told it would be only 2 more minutes. Waited another almost 10 minutes before my food was ready.
MI
Mike Baker
Food is standard KFC. I visited many times at lunch and it is not busy inside. Staff is friendly, but very often in short supply. Not unusual to wait to order and to receive food even though the restaurant/drive-thru is not busy.
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Rachel Davis
Dont go here. Drive thru took FOREVER. The lady in front of us didnt get sauces. She had to come up back to the window and ask for them. Also they forgot our sauces. After we told her twice. Not very nice or pleasant.
GR
Greyssy Nunez
I went there at 10:00pm and and they told me its closed, when in the door and here it says it closes at 10:30pm. Why would they put it closes at 10:30 when at 10:00 yall already closed.
CA
Candy B
One night out of chicken. Went back next day at 950...girl came on speaker said they were closed I asked what time she said 950. What place closes at 950 exactly. Liars will not go back