Chef Chen Chinese Restaurant
| Address: | 11302 Quail Roost Dr, Miami, FL 33157, USA |
| Phone: | +1 305-234-8877 |
| Rating: | 3.7 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10:30PM 11AM–10:30PM 11AM–10PM |
Location
Photos 79
Reviews 23
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Andetria Taylor
Hair in food! Terrible customer service! I loved this restaurant growing up, but management has turned me away indefinitely. There was a hair found in my nephews food as he was eating. The manager on duty named "Linda" is so disrespectful and rude, yelling and calling me a liar on several occasions. She refused to refund because the food was already partially eaten!!! She kept offering another plate as if he or anyone would want another plate from this unhygienic restaurant! Linda refused to give me contact information for her superiors, stating at one point that she would have to contact her "attorney" in order to do so! Im not even upset over the refund or the food anymore, my issue is the HORRIBLE customer service from the MANAGER!! Is this how Chef Chen treats their customers? How dare she!
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Paula Garcia
He llamado tres veces hoy para hacer el mismo pedido de siempre y he tenido que esperar 2 horas para que me lo trajeran sin contar con que a la tercera llamada fue que me tomaron el pedido correctamente y me preguntaron la direccion exacta. Es una pena realmente que tengan ese servicio cuando la comida es tan buena.
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ISSA CHICO
The place is good when it wants to be it is as they have different cooks Iva had like 3 bad encounters from the delivery man not finding my house and making me walk outside in the rain etc .. I absolutely hate the manager the lady always says we will no longer deliver there just because I complain to try to help her fix her business .. food gets here cold they should invest in a bag to keep the food warm ..and there delivery guys are always asking for tips
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Jose Gonzalez
Best Chinese Spot Down south by far. Food is awesome and portions are worth the money and more. This is not PF Changs so i dunno why people complain bout the service. Its your regular Chinese corner spot get your food and go!!! i order from here 3 to 4 times a week and Food Quality is what matters. They do need more workers i believe cuz popular corner is pretty overwhelming IMO. Highly recommend it
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Alexis Pino
I had a horrible experience at Chef Chan.... Let me explain why, first off it took me literally 15 minutes for someone to answer the phone so I could place my order secondly, the egg rolls tasted as of they were refried and my rice was cold. I was not a satisfied with the service or did that this restaurant provides therefore I give them a 1 star! Sorry just being honest.
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Yanai Perez
Until recently we would order from this place. The guy that answers the phone "Humberto" is absolutely terrible. No customer service, no etiquette whatsoever. Even though I personally like the food here "my hubby disagrees and prefers the food from Great Wall China instead lol", this guy just needs to be fired. He is loosing this business so much money.
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Hanio Zuniga
The food was very bland. Ive had better Chinese food at hole in the walls. I ordered the Mongolian beef & barely got any beef; it was mainly soggy vegetables in a brown sauce that had no flavor. I only went to this place because it received almost 4 stars, by it was far from it. I dont like leaving negative reviews but the truth has to be said
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livida rivera
La comida mal elaborada pedi unas alas de pollo con salsa dulce y se le olvido la salsa el bistek con cebolla y aji solo era cebolla mala la comida mala malaaaaa
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merlys garcia
We just got to the front and the front desk girl happened to be gone to the bathroom. So one of the back chinese ladies from the back came to help but right in front of me she called the front desk girls attention in an unprofessional way. I felt bad for the girl " cant even use the restroom??"" Beside this food its good and good prices
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Anon Nymous
Awful restaurant with horrible customer service and garbage for food. Picked up a stomach bug from these dirty people. Also, would be helpful if the staff/manager would learn some English instead of messing up a simple order and passing the phone off to everybody that works there because they cant understand the simple English language.
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Nam HT Nguyễn
Price is not consistent, raised by 80 cents. Quality of food is not that great. Owner is a rude individual! This place gets 2 stars because of the nice receptionist girl works at the front desk; other than that, this place is not going to satisfy your crave for Chinese food. Better quality Chinese food is at Gold China restaurant.
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Carlos Solas
The manager of this place needs some basic training in customer service. Went for lunch almost every Friday and they always gave me beef instead of chicken, one day I said enough and demanded a refund and the refund was denied. The manager said that she could not proof I was not saying the truth. Horrible experience.
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Stephen C.
The food is great, wait is a little on the long side (15-30min) so its not a good place to go during lunch break but as a later dinner meal or after work dinner its perfect, the food is always fresh which is always a plus. The employees have a strong accent but they do their best to please you.
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Rene Arevalo
Pricey for a chinese joint, the food is ok but a little pricey, i ordered the special fried rice , the big one and it was barely enough for 4 people to eat. We ended up having to order pizza afterwards. Check the size of the food you are getting before ordering
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Jorge Linares
Good food, price is alright. special fried rice and honey chicken is delicious. They were a little slow a few months ago probably because of the high demand but they have improved. Just call to order and go pickup in 10 - 20 minutes or have it delivered.
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Simon Lagree
The food is generally some of the best Cantonese in Miami and delivery is usually hot & on time BUT employees handling phones are RUDE and even though they charge a DELIVERY FEE the DRIVERS ASK FOR TIPS ! SOMEBODY IS GETTING SCREWED HERE ! ! !
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David Lewkowicz
Horrible service had to wait over a hour and a half for my delivery. When my food got here found dead ants in my pork lomein. When i called to complain they told me that i was lying. Dont recommend not even to my worst enemy what so ever.
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Danis Arteaga
Me emvsnta, siempte comoda fresca acabada de hacer, mi lugar preferido para comprar comida china.me gusta
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Lidia Cebba
I love this restaurant. Every time I drive down south I have to stop by and get something to eat ... they give great tasting foods with decent portions. I would recommend this restaurant to anybody that likes Chinese food .
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Joseph Anson
This is one of the better choices for chinese take-out, if you are looking for more than the usual american-chinese fare. They have yangzhou fried rice and salt and pepper chicken/fish/scallops/shrimp just to name a few.
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Nick Lambert
Great food with terrible service. I get put on hold for 5 minutes at a time and when I received my delivery they forgot my drink. I order again and they refuse to give me an extra drink for when they forgot.
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A Private User
Very good restaurant. Their food is very fresh, the only thing I dont like is their Sesame Chicken, it is too dry and is all breading. Other than that everything else is wonderful...
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Ashley Griffin
Best teriyaki chicken that Ive ever had at a Chinese restaurant. The food was amazing, the girls at the reception desk were very friendly and the place was very clean.
