Carvel
| Address: | 13071 N Kendall Dr, Miami, FL 33186, USA |
| Phone: | +1 305-386-5440 |
| Site: | locations.carvel.com |
| Rating: | 4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 59
Reviews 12
RO
roger i
We arrived a half hour before closing. We waited for over 10 minutes for our turn to order. No one said, "be with you in a minute" or "sorry for the wait" or "how can we help you", by the time they got to us. She simply looked at me, I began to order then she said the softserve machine is being cleaned. Really? On a Saturday night after making us wait for over 10 minutes? At the very least she could have warned us while we waited, announced to the store that the softserve machine was not available. All the while there was another employee there a male, cleaning and picking up while he ignored us the entire time. Poor service. You attend to your customers first then you clean up after the store is closed or, the customers are all gone. We took our money elsewhere and we were taken care of and felt appreciated.
EN
Enrique Estevez
Bad customer service. Bad attitude from the two employees, right from the entrance "we dont have shakes.... ". What a shame this place should be a happy and welcoming ice cream lovers paradise not a dirty and unfriendly hustle place. In our waiting time more than 4 families left this place with upset faces. I cant believe this bad behavior from the employees treating costumers like ( what you want dont you see its late and I want to go home)
ST
Steve Ventura
Same problem as other customers. We arrived 30 minutes before closing and were told no shakes and no soft serve ice cream at that hour. Never heard of that in any other Carvel. Carvel is usually great. Very disappointed. I wont be back. We brought 5 people and live close to this store
PA
Pamela Church
The flavor of the soft serve was terrible and they did not have the topping we ordered. We made alternate choices and they still charged us for the product we did not like nor consume. Worst customer service ever - Will not go back!
TH
Thorne Williams
This place is fantastic! They have every flavor ice cream and more available. Better than the other ice cream places like cold stone or Dairy Queen
JO
Jonathan Diaz
Muy muy buen servicio y los helados muy ricos.
GI
Giganni Lopez
Yummy ice cream & good service. Next to a lot of restaurants which makes it great location for an after-dinner treat.
AN
Angela Marin
Sus productosson delicious
AN
Andrew Martinez
Great tasting ice cream, good prices, and ice cream cakes that cant be beat.
SI
Silvia Jackson
Pretty good icecream. Really good service. You should go check it out!!
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Seth Kirshen
my favorite ice cream store in America at this Carvel location
CA
Catherine Gonzalez
Great ice cream service very good
