Cold Stone Creamery
| Address: | 944 Colonial Grand Ln, Lake Mary, FL 32746, USA |
| Phone: | +1 407-833-0320 |
| Site: | coldstonecreamery.com |
| Rating: | 3.5 |
| Working: | 12–10PM 12–10PM 12–10PM 12–10PM 12–11PM 12–11PM 12–10PM |
Location
Photos 42
Reviews 10
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Malika Hennings
I couldnt help but read Lisa Footes comment & be taken aback, i am a regular customer at this cold stone & have never had a bad interaction with these girls they are very nice and hardworking. Upon reading her very theatrical story about her boyfriends surprise & think how could you have notified them so quickly of the mistake unless you already had looked before you went there, or had it pulled up on your phone. So that would mean that you knew where you were going the whole time. Also their owner sometimes will serve people well after they have already closed but she owns the store & has a right to do so. Other wise those girls close when they are supposed to. They also dont control what goes on the cold stone websites so bantering them about it was wrong of you anyway. Isnt it well known when you have a problem with something to always just contact a manager? Why baggier the staff? Also if you have ever worked in any type of restaurant customer service field you would know that they have pre closing things to do while also closing things at the end of the night. So i think its very rude of you to think that you could come in a minute before close after they have already shut everything down washed & cleaned everything & think that they owe you service honestly im personally embarrassed for you that you as a customer dont have the decency to take it into consideration that they have already closed up & you are demanding service. & then to bash all of those girls in a review that is probably only half true cause no one knows what you really said or how you treated them in return, but that how it always is isnt it? Customer dont get what they want & they paint everyone else to be the bad guys. it customers like you that made me hate working for businesses as a teenager.
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A Private User
We often stop here during our bike ride on the trail that goes along 46A. They had been closed for a while and re-opened, I think under new management. I had a $25 gift card that I wanted to use, but on their door they had a sign that their gift card machine was broken. I walked in and asked if I could use my gift card because I did not know if it meant they could sell gift cards or they could not accept them. The girl behind the counter said they could not accept them today, but maybe they could tomorrow. Then another couple came in wanting to use their gift card too, as they too did not understand what the sign meant. I tried to explain to the girl they needed to word their sign more clearly, but she just could not comprehend the logic. Maybe its just a trick to get you in the door, rather than have you pass them by since you cant use the gift card. My family got their ice cream with the goodies mixed in. I opted for a iced raspberry truffle latte. This took a while to make, and they where out of whipped cream $23 later, that gift card would have been helpful.
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Natalie Peters
THIS LOCATION IS A RIP OFF. The customer service is horrible here. If you want a skimpy serving size and skimpy toppings, then go here. I went around 1:30pm and the store was empty. The so called manager, Nee, was so annoying to deal with. She told me I couldnt sub this topping and it would be extra for this and just felt like she was trying to overcharge me. I really wanted ice cream so I just got something and she barely filled the cup and I dont think she put the proper amount of toppings. I havent gone to this location in a while, but Im sure youll get better service with a college kid who could care less about nickel and diming you, but BEWARE of getting served by the actual manager cause shell get every penny out of you and give you as little as possible while being extremely rude. I wont be back to this location unless Im desperate for some Cold Stone. On a positive note, I am addicted to cake batter ice cream and will return to other locations for my addiction :)
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Jonathan Truthan
We ordered an ice cream cake and got "Rocky Road" ice cream on it. While the ice cream, and in turn the cake, was great they didnt mix a whole lot of the rocky road into the ice cream so it was more like chocolate ice cream and not "Rocky Road". Then when we went to pick it up the lady at the counter told us we werent supposed to pick it up until tomorrow. This was a surprise because we ordered it the day before and they told us "it will be ready one day from now around the same time, 4 oclock.". This was also a wierd comment to make because the cake was ready. Why couldnt she just save the oxygen and give us the cake without complaining that we were a day early, which we werent. No matter, cake was delicious and on time.
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M Lee
Ordered an Oreo cone right after my husband (he got pistachio) and I guess it was too much work for her to clean the scoop so I had to get some of his ice cream on mine. Not to mention the cone was old and just didnt taste right. Service sucks by the way. The bitchy ass attitude of the woman in front is ridiculous like we were forcing her to work for free or something. Anyway. Bad experience overall. Total waste of money.
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kimw0011
HORRIBLE customer service. There were two young girls behind the counter who did not even acknowledge us walking in. They were too busy gossiping to even take our order. Once they found the time to actually make our sundaes, they made them wrong. Im still in shock that an ice cream shop would employ such unhappy and unfriendly people. Felt really unwelcome here and wont be returning
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priya raj
Not worth..!! Very good customer service. As a big fan of cold stone creamery, i loved the taste but not satisfied with the quantity. I always get the bigger scoop for medium size cup. I would have satisfied if the ice cream reached the tip of the cup at least. Ice cream was little above the mid point of the cup. Spending $7, i expect cup full of ice cream. Not 1/4th empty cup.
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Priyanka raj Manikanti
Not worth..!! Very good customer service. As a big fan of cold stone creamery, i loved the taste but not satisfied with the quantity. I always get the bigger scoop for medium size cup. I would have satisfied if the ice cream reached the tip of the cup at least. Ice cream was little above the mid point of the cup. Spending $7, i expect cup full of ice cream. Not 1/4th empty cup.
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wayne thomas
Take a look at the pictures of the ice cream cups on the Stone Cold website then compare the quantity to what they serve you at this rip off joint! They serve you half (if your lucky) of what is shown! They should have their franchise license revoked! Clearly the owner is cheap and trying to make money by screwing all the customers! TOTAL RIP-OFF!!!
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Jolene Viktor
the ice cream is good, but expensive... the shop is always warm & the tables & floor are sticky every time we go - if i didnt get giftcards from work, i probably wouldnt go also, if you follow google maps directions, youd end up in an apartment complex across international pkwy from where the cold stone is actually located
