Pizza Hut
| Address: | 2050 First St, Simi Valley, CA 93065, USA |
| Phone: | +1 805-522-8200 |
| Site: | pizzahut.com |
| Rating: | 3.7 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10AM–12AM 10AM–12AM 10:30AM–11PM |
Location
Photos 14
Reviews 14
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Shiel Love
Congratulations, Pizza Hut, for achieving THE. WORST. CUSTOMER SERVICE. EVER!!!!! I ordered a pizza online at 6:30 pm, one of the deciding factors being the 50% off VISA Checkout promotion that was offered. At 7:45 pm, the pizza wasnt at my house nor was there any sign that it would be arriving soon. Being a bit concerned, I decided to call. The woman I talked to over the phone, while as pleasant sounding as she was, made no indication that there was an issue, nor felt any inclination to fake even the most superficial level of concern of the fact that my order had not yet arrived. For Gods sake I live ONE MILE from their location. After demanding a discount and assuming (which is apparently always a huge mistake when dealing with Pizza Hut) that everything was now in order, I received a "follow up" call about 10 minutes later. I was informed that somehow my credit card information had deleted itself and that the VISA Checkout promotion (50% off), was also forgotten about. When I brought it up, I was told that this "sounded familiar" and my request was begrudgingly accepted. The good part of this exchange was that I was offered a $10 discount in addition to the 50% off VISA promo (which, according to my math I was still overcharged on the final bill) and the assurance that my pizza would be the next order out for delivery. Being considerably more hungry than I was an hour and a half ago, I was inclined to accept this update and "almost-what-i-asked-for" discount without resistance. 8:15....8:30....8:45....still no pizza. Mind you, this order was placed now 2 hours ago. After providing a more than reasonable amount of time, my wife calls back at 9:20pm. She was told 3 things by the same woman on the phone: 1)she did not know what happened to our order; 2) she did not know who told me that the pizza was next out for delivery and 3)they were now re-making our order. At this point we decided to cancel the order since by the time it was re-cooked, and barring any circumstances that would result in further delays, we would have waited 3 hours for it to arrive. Before being able to confirm our information to revert the debit card transaction, my wife was hung up on. To our relief however, the transaction was indeed reversed. If I could give 0 stars, I would have.
MA
Maike Campagna
Thought I give it a try since the heart shaped pizza for V-Day seemed to be a cute idea. Unfortunately the pizza was overdone, crust was inedible and the pizza was cold, not lukewarm but cold. Was my first time ordering here and sorry to say my last time. When I complained over the phone (I ordered online) they offered a discount on my next order which I had to decline since I wont be ordering again. They told me they could pick the pizza up for a full refund. I agreed. Nobody showed up for over 3 hours. I called again and was told I will be refunded and could keep it or throw it away. While the pizza was unacceptable, the customer service was friendly and professional. I had called Toppers (my favorite) and they actually offered a heart shaped pizza as well. Funny and delicious.
JA
Jack Apelbaum
One of the cool things about the Pizza Hut here is that it provides an alternative to the disgusting Dominoes. Ordered from here many times and the pizza is consistently delivered in a reasonable time frame, even during busy hours. Still warm when it shows up, and its always delicious. Staff are exceptionally friendly and helpful. Anyone who says otherwise is probably one of THOSE people. The best Pizza Hut.
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Gregg Sano
My pizza took an hour to be delivered. The cheese was hard and cold, and the cheesy bread was even colder. It was the most nasty pizza and cheesy bread Ive ever had. And I couldnt believe how long it took to be delivered. Ill never order from Pizza Hut again!!!
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Ofelia Castor
Ordered pizza at 3:47 p.m. today its now 5:36p.m. still waiting. Called, had both address and phone number incorrect. It would take 45 minutes to deliver BUT 15 if we picked up!!
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A Private User
Pizzas are below pizza hut standards, under filled toppings and the place is understaffed, it took me 15 min to just pay with only 2 customers ahead of me.
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Mary Barcenas
The bread is so flat it was gross because it felt like it was not even baked properly . They were not even giving out plates the timing is horrible.
TH
TheMr. Dime
One of the best trips to pizza hut I have ever had. The staff was excellent and very kind, And the food couldnt be better!
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Alberto Rodriguez
Great ppl awesome cook gose out of his way to help me and staff all great and great as soon as i walk in the door.
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shmeshme1
Great pizza at a good timely fashion. Staff was high energy and very helpful when placing my order.
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Trevor Smith
Pizza was delicious loved the staff and the environment
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Cameron Harman
Wonderful staff and wonderful food! Will return!
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A Private User
Pizza Hut is clearly better than Dominos
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Destiny Mason
Brad puts the rad in pizza service
