El Pollo Loco
| Address: | 910 Andersen Dr, San Rafael, CA 94901, USA |
| Phone: | +1 415-485-9759 |
| Site: | elpolloloco.com |
| Rating: | 3.2 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
Location
Photos 100
Reviews 29
JC
Jcmtg Lastname
i visited today and Last thursday and was told that there were no Crunchy Chicken Tacos. So i left. Today however, after leaving I walked in and talked to a manager to complain and she tells me that they ran out and are currently making some! Oh! why didnt anyone tell me that I COULD WAIT for some to be made? was no one here trained to inform customers thusly? Further, the drive through worker greeted me and then proceeded to be silent. eventually he stated "whenever you are ready..." Thats when i ordered and found out, for the second week in a row, that they were out of crunchy chicken tacos. So I got the tacos after paying and got lip from some lady "Dont have to be so rude." Thats when i yelled at her and the cashier about the drive thru experience i just had. poor teenage dude popped his head around to look at me. Sorry bruh, stay out of retail!
FR
Frank Kemmeter
I am a big fan of El Pollo Loco restaurants. This one however is very poorly managed. The owner needs to sit down with the team and demand changes. I have visited here six times since they have opened. Every single time they have been out of an item that someone in my group wanted. There is no excuse for this. Ever! The turn around time is very quick because of the business you do. You should be ordering more food. How can you be out of crunchy tacos. I dont understand that. The food at the Rohnert Park location is slightly better. So we have that to look forward to. I have noticed an improvement in the customer service.
SA
Salvador Martinez
Muy buenas las sopas con aguacate deliciosos el pollo y altamente recomendable aunque pedí arroz y me dieron papa pero estuvo rica también.
MI
Michael Liu
Expensive for a fast food joint. Only a few low-cost items, and those were not very good. Was sold out of one menu item. Avoid the BRC burrito, its terrible! For much better Mexican fare at comparable price, go to Taqueria Mi Familia across the street (Marin Square).
DA
Danny Larios
Desepsion total no ay papas fritas si en todos los pollos locos ay papas fritas y el cajero amargado :(
SH
Sheila Zabala
Went in today and order a fajita burrito with no beans. Unwrap burrito to make sure that there were no beans. No beans. However, there were only eight pieces of chicken strip a size of a pinkie.
FE
Fernando Campa
Excellent customer service. Not expensive. Every 10 to 15 min the manger comes around and ask if you need anything. Definitely coming back her to eat when I vist.
MA
Mario Morquecho
As good as it can get for a fast food restaurant, food is good and fast service. If you go there during lunch time, be prepared to wait a little longer than usual
PH
Philip DeCook
Went there on their first day of business so it was busier than usual. The food was good. Ill update my review after Ive had another experience or two.
KE
Ken N
Tried for the first time on vacation. Very good food. Menu has a lot choices. Salsa bar is very good. Wish they were available in Washington.
TH
Thomas Whelan
I much prefer their chicken to KFC, and not nearly as greasy. My Four year old son loves the Mac and Cheese. Good value for the price.
TO
Tony Selyem
Nice to be able to get chicken thats not fried, although pieces are small and overcooked. Good selection of sides. Good value.
ED
Edwin Vazquez
Always missing salsa verde and lobby is kinda dirty all the time...Great customer service but always missing stuff...
EL
Elizabeth Becerra
Theyre always busy, be sure to check your order when using drive thru. Food is good, crunchy tacos are awesome
BR
Brenda Me
Very disappointed El Pollo Loco is using Styrofoam containers. this is a non-recyclable material in Marin county
CH
Charlie Johnston
Great lunch spot. Odd front entrance, steps that go up and back down at the entrance. Limited menu items.
JA
Jay Weaver
Taste of SoCal... ahhhh. Place is really clean and well staffed. Chicken is soooooo good.
LA
Lance Rettick
Food very good. Portions good. Servers are very nice. Overall a very good experience.
MI
Michael Light
I have not had a bad meal at El Polo Loco all the food is very simple and tasty.
TO
TOM BOES
meat under cooked vary plain could not eat it will not go back
RO
Roni Rodas
La comida muy mala ..jamas regresare a comer en ese lugar
TO
Tony Nguyen
Good place for fast food. Clean and nice staff.
ST
Stephen Carbajal
Staff is friendly! Chicken is great!
JE
Jere Visalli
Excellent flavor and value
DA
Dan Padolsky
I love El Pollo Loco!
PE
Pedro G Alvarez
Fresh made food
LE
Leslie Lorenzen
Good food
CA
Camilo CanteYam
good food
AN
Angie Aaaa
Good
