Jack in the Box
| Address: | 555 E 3rd Ave, San Mateo, CA 94401, USA |
| Phone: | +1 650-347-5911 |
| Site: | jackinthebox.com |
| Rating: | 3 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 82
Reviews 48
8
8 bit Gamer
Worst customer service. They closed the dining area 5 hours early cause they were short staffed. Or so they claim. No notice was placed to alert anyone without a car. The manager said use the drive thru. They have a sign that the drive thru is for motor vehicles only, no peds or bicyclists. The manager said they were busy with the drive thru. That was a lie. I left passing by the drive thru, no one was there for about 5 minutes. The manager needs to be removed, her method of running this location is horrible. No real leadership and bad customer service. Im never returning to this location.
RI
Rickey Terry
Apparently this is the only Jack-in-the-Box Ive ever been to that advertises that it is 24 hours, but actually isnt. I went there this morning at 4:30 to get some early morning breakfast/Coffee, the lights were on inside and it was obvious that there was an employee inside due to the parking cars outside. However the doors were locked and the drive-through was blocked by wooden pallets. Pretty sure the worker(s) was inside asleep or something. Or maybe Im just a little disgruntled because I went out of the way to get that wonderful iced mocha.
LD
ldmase
Just saw one of the cooks in the back near the grill where they scramble the egg put her finger in her ear with her gloves and twist it back and forth an then goes into the heating bend and grab 3 chicken patties. Nasty, the manager on duty i have major problems with, she doesnt correct the employees when they do something wrong. I will be writing corporate again. This is a health problem. Thats cross contamination.
JU
June Alice M Brown
The bathrooms are an absolute disgrace. The toilet paper in the ladies was not only off the dispenser, but covered in blood. There were no paper towels and no soap. The floor was sticky. According to my friend, the mens was about the same. If youre thinking "but I drive through", remember: the person making your food uses them. Will not be back.
SH
Shawn Fenn
Service is questionable, so the drive thru will not always be recommended. Menu has some good stuff for fast food. Make sure you explain your order carefully, or else the service will spill their beans and let the patriots out of the box.
A
A Private User
Normal Jack in the Box experience, with nice access to 101; and inside its usually pretty mellow. The counter is separate enough from the tables, and foot traffic light enough, that you can relax without feeling too fast food driven.
SO
Socorro Iman
I been there 20mins ago I buy Double jack burger but they give me a wrong order Wtf I also ask the service can I get some ranch but she give 1 ranch Wtf no Good service in this store This is the Third time I observed
LY
Lydia Lato
Burger King and Jack in the Box. I dont know which is worse. This is the stuff you need to ingest if youre looking to puke. Stale buns, nasty patty and then the icing of the cake, staff members who dont give a sh"t.
JO
Jonathan Perez
This is a hit and miss. Sometimes the service is okay some times is bad. The drive thru always miss something with every order. Lobby is suppose to be open until midnight. But alot of times is close before 10 pm.
AD
Ader Reyes
Really bad I wait 15 minutes on line for drive trou and when I finally got to the window they didnt give me my order because the ladie didnt take my order and my kids star crying and I didnt get any food at all
TH
The MsTender
We were there late night and the food was fast and hot. The drive thru was a long line but they blew thru it in no time. The cashier and staff were friendly and made the brief encounter charming.
AD
Adolfo Garcia
Mal servicio te cambian la orden pide lo k kieres y te doy lo k me gusta
MI
misstisa316
Open hours on door is incorrect. Says open till 1am on a tuesday, but both lobby and drive thru was closed. Not good for business!! This is the 3rd time it has happened to me.
A
A Private User
I actually ate inside this place once. Definitely not again. I actually felt *empowered* to order on the touch screen and not talk to another human being while in there.
PA
Pablo Ghenis
Nobody at the counter and slow to respond. Lids for drink cups were not restocked. Messy coffee supplies. The food was OK, standard Jack in the box, no problem there.
A
A Private User
Love Jacks 24-hour service. Long drive thru moves very fast. Nice variety. Wish theyd kept the chicken with the salads. Not too healthy menu, but will fill you up!
GA
Gabriel Green
Sign said dining room open til 10 pm, but all doors locked. An employee was eating in dining room, by not letting anyone in. needed to go to drive thru.
RI
richard dela rosa
Bad service. Asked price for hot sauce and got Ranch twice. Also bathrooms were filthy smells like urine Karma napkins was given with our order.
KE
kenneth tatola
This Jack has been here for a long time, it can get busy but they can handle the crowds. On a side note they arent stingy with the extra sauces
LE
Lennie Lou
Homeless people seem just to hang out in the lobby. Great customer service...order your food through the drive-thru....faster.
MI
Michael Lewis
Wow first jack in the box experience. Only jack in the box experience. Crappy maple syrup French toast sticks and bad fries.
AN
Ana Fonua
This place closes when they want and is supposed to be 24 hrs! This place used to be 5 stars but isnt worth the 1 star. Smh.
AN
ana benavides
workers are very nice but the food has hair and sauces I never asked for. I feel bad but this place is gross
CH
Chris Romero
Two tacos always a good quick snack. This San Mateo location is usually quite fast with the service as well.
TO
Toshinobu Kubota
One of the more delicious fast food establishments around. San Mateo doesnt have that many fast food options
JE
Jennifer Cruz
The forget to give you something everytime you order through the drive thru... You owe me a milkshake
FL
Flash Gordon
Food is ok, always a few homeless people causing disturbances in here. Take drive through instead
TI
Tim Tate
The drive-through is blocked off about 50% of the time. Randomly closes earlier than posted hours.
MA
Madeline Fox
Would give 0 stars. Apparently they close the drive through. Never coming to this location again.
AD
Adnan Y
The staff is usually friendly (unless if you go at 2am, on foot and go through drive through)
JO
Joe Blaylock
We wanted to eat something fast, and it was fast. But theres not much else to recommend it.
ED
Eddie Valadez
Fast service and attentive staff. The bathroom was really bad. The dining room was unkept.
CH
Chad Christiansen
Jack in the box and one that u can count on being closed late at night on week night
FE
Fernando Portugal
Mucha grasa en la comida
EU
Eugene Harris
Lots of people trying to get their late night munchies! But good for after 10pm
BR
Brian Connor
Not bad. Soda machine was out of ice and water wasnt exactly clear...
EL
Elias Josue
Siempre esta cerrado
MO
monish chandran
Pretty cheap when bought with coupons for San Mateo neighborhood
DA
David Cha
Drive-thru and/or inside are always closed. Very inconsistent.
YV
Yvonne Hallman
I love this place there food is good and fresh meaning not cold
FR
Frank Liu
Fast food restaurant, a little dirty with sone homeless people
SU
SUTIL RUIZ
Comida rápida
AL
Alexander Odukha
Food was OK, service was meh and place is a bit dirty
SW
SWAG GAMER6501
Never get my food dont order here it sucks so report
JO
Joe Johnson
Would be nice if it was open during business hours
GE
Gerardo Luna
Bad experience my chicken fajita was totally cold
AN
Anastasiia Selivanova
Cheapest breakfast ever, serve them for all day
LU
luciano gauna
Its not 24hr and the drive thru is blocked off.
