Address: | 2098 W El Camino Real, Mountain View, CA 94040, USA |
Phone: | +1 650-962-1882 |
Site: | fiveguys.com |
Rating: | 4.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
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Antoine Pelisse
I really wanted to love this place, unfortunately they are not taking their business seriously. The food is decent and there are good options (I really appreciate bacon and/or mushrooms that you dont have at In-n-out). On the other hand, burger and fries are absolutely NOT better than what you would find at in-n-out. So why would you pay twice the price? This place is expensive as hell (for what it is). Also, they give you the food in bags to go and its pretty impossible to check your order. Too bad, because they are not very good at preparing your order carefully. Last time I went, I order 3 burgers and 2 fries. They give me my order, I recount and find only 2 burgers. I let the guy know that one is missing and he starts preparing something (randomly?). So I ask him how he knows which burger is missing. He tells me he just knows .. Well, I wasnt very surprised to see once at home that my order was COMPLETELY wrong ... I give them a call, they promise they will recontact me to deal with that and send me coupons. Obviously Ive never heard again from them. At this point I just let go because Ive lost enough time with them.
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John Williams Jr.
Love/Hate. Its my guilty pleasure to grab what my wife and I call dirty burgers. The taste is fairly consistently good. Problem I have is they have omitted bacon on about 70% of my orders. It felt petty, but I complained on social media after feedback was ignored when submitted to their site. I got a message after that promising to address the issue and even comp a meal. And then the comp was never sent. The employees definitely appeared to have got chewed out though as they recognized my name the next time I came in. While I complain about trivial things, what is with the chairs in there? Every time Ive eaten there, the cleaning crewperson constantly drags those heavy, hollow metal chairs around to sweep under them and it makes the most heinous, jarring noise. You cant hear yourself think let alone whoever youre sitting with.
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Seidi Magori Jr.
Considerado por anos como o Melhor Hambúrguer dos Estados Unidos. É simplesmente excepcional e possui diversas opções de ingredientes. Sugiro pedir o "All the way" (maneira tradicional) cuja combinação de cogumelos, carne, queijo, vegetais e afins é perfeita! Ótima batata frita e amendoim torrado à vontade como cortesia enquanto aguarda pelo lanche!
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Azure Lunatic
Decent burgers pretty quickly. Its a bit loud. They have the multi-combo soda machines plus iced tea; the soda machines are not always in working order. Stay within earshot of the counter until you get your order; they just tend to shout. All toppings are free; if you like all of the standard toppings except one you can order "all the way but without the X" instead of listing off all the toppings except that one. There are peanuts served here, and peanut oil is used in the fryer. If youre badly allergic, avoid avoid avoid, as it will be impossible to avoid contamination.
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Kathleen S
My experience here was just okay. First of all, they dont serve milkshakes at this location. Not sure why. Restaurant has a ton of seating available and parking in the lot is plentiful and easy. Wait seemed pretty normal for five guys. Disappointed they got my order wrong. No green bell peppers or jalapeños in my cheeseburger as I requested. Due to the layout of the restaurant, ambience isnt the best. The whole back room was dark, cold, and empty so we sat up front by the tv. For those not familiar with this chain, they do offer free AYCE peanuts.
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Mark Tsui
They messed up my order. I ordered a burger with "everything" + onion. They managed to get that on the ticket, but the burger came out with nothing! To be fair, they offered to remake the burger and ended up giving me the toppings on the side. But, I had already waited a long time for my burger. Also, the place was dirty, the floor felt sticky and the bins looked disgusting. There was a spot where the roof was leaking.
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Alexánder Padilla
We have been to this location quite a few times. The burgers and fries are good but the customer service is awful. We went there to pick up an order we called in and were informed it would take 5-7 minutes. It took 30 minutes where the woman who came in and placed an order after we paid was served first. We will be taking our business elsewhere as this was not the first time this has happened.
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Sayuri Shinmoto
Quick, clean and friendly. Stopped by for a late lunch here. It was somewhat crowded but we got our burger in less than 5 minutes so I was happy about. Fast service is best service. The guys were also friendly. I didnt have any problem with my order. Store is fairly spacey. Lots of seating on the other side of the store. Great for kids. Overall a nice Five guys!
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Joe Sears
This is how a burger should be! I had the Bacon Cheeseburger and fries. Fixed how I like it. The layout of the dining room is a bit off here (too small and congested), but clean. Service was quick, and the burgers were done correctly. Much better than the experience I had up the road at In N Out. After finally trying the latter, Im firmly in the Five Guys camp!
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Katherine Sun
Five Guys makes a great simple grilled burger; they have toppings that are standard and ones that will cost you some extra money. They have peanuts for you to munch on too while you wait in line, if there is one. Condiments include malted vinegar as well as ketchup for those of you who like it with your fries.
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Adam Wilson
Not a great Five Guys experience. The food here was mediocre (cold, sloppily put together) and the seating area a dark labyrinth which made getting to/from the counter tough. Only one Coca-Cola "Freestyle" soda machine was working so there was a line of people trying to work out how to use it.
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Kevin Nix
Every 5-guys that Ive been to across the country (Massachusetts, New Hampshire, Florida and California) have been equally good. This one took awhile to tell me thaty good was ready after I told them my name, andbl it was sitting there for a few minutes. But it was still good as usual.
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Geoffrey Liu
As I would typically expect from a Five Guys establishment, the food here was very good, and the fries especially, are very fresh! There is plenty of seating -- much more than I expected. I suspect that this place used to be a different dining establishment, but that does not bother me.
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Brett Lucey
Look - if youre trying to find a healthy meal, Five Guys is not the place to go. If you want a really delicious grease-bomb burger with a wide variety of toppings, then stop at Five Guys and you wont be disappointed. The french fries are excellent, especially with the cajun seasoning.
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Pavlo Melnyk
Used to be my favorite burger place. This time I had to wait for 40 min to get my order and the burgers I got were completely screwed, messed up with toppings and the patty was burnt. The place itself was not clean at all. Hope things get better next time when I go there...
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Jacob Taylor
Five guys is a delicious meal. I love the taste of their burgers. They are great on allergens (except for peanuts, they are everywhere). Their new shakes are an excellent addition to their menu. We go often. It is rather loud though if you are sensitive to noise.
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Larry Yang
They messed up my takeout order. Ordered bacon cheeseburger, but got regular cheeseburger with random toppings. Too far and too hungry to drive back to demand replacement/refund. Lesson: watch them make your order, or at least check it before leaving.