El Pollo Loco
| Address: | 25110 Marguerite Pkwy, Mission Viejo, CA 92692, USA |
| Phone: | +1 949-587-1592 |
| Site: | elpolloloco.com |
| Rating: | 3.9 |
| Working: | 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–11PM 9:30AM–10PM |
Location
Photos 100
Reviews 23
ST
Steveo G
Found this spot about a year ago and couldnt be happier but that changed when a guy named Daniel ruined it all and lost a customer over a 99 cent item. We brought in a coupon that expired 3 days prior since for the past year it was honored without question. Kind of a cool thing like Bed Bath And Beyond offers. He declined to honor it and continued arguing with me (in front of customers) how the coupon was expired. Really? I think my higher education taught me how to read, but again given the fact they have honored it in the past, I brought it with me. My only point was to explain they have accepted it in the past and really didnt care about the coupon anymore. I was only looking for an acknowledgement of sorts. I wanted an answer not a parrot repeating "it says expired" "it says expired" "it says expired". Squawk! After I left I called and asked for the name of the manager and he stated he was the manager. I told him that a measly 3 day old coupon for a 99 cent item was really silly for him to argue with me over in front of customers. He said sometimes we honor the expired coupons for 1st time customers or if trying a new item. What about a loyal regular customer of a year? Guess that doesnt count. I told him that I would speak with his boss Luis and would not be taking my business there in the future. His response the whole time was, "okay" over and over again. That is funny because only inexperienced customer service reps respond in such a manner and a "manager" attempts to diffuse the situation and keep the customer. Who made him a manager? I have experienced better customer service from kids half his age. Had he said "Im sorry" one time we would never be posting this. Anybody in customer service knows you apologize for the situation whether you are the cause or not. That is the key to keeping customers. In closing this "manager" should be sent back to manager training if such a thing exists with El Pollo Loco or someone should buy him a "How to manage" book from Barnes and Noble. Last time I checked the customer is always right. Im sure I am only one of many customers Daniel will cost this location. It is a shame because the rest of the kids working here are very nice and have been pleasant.
RO
Ronald McNichol
The chicken and rice were very dry. The refried beans were good though. 2 of the 3 hot sauces were a bit mild for my taste, but the hotest one was spicey enough, but I not a fan of the flavor. Mixing the hotest one with the guacamole tasted pretty good though. The sauce cups are too small.
MA
maximino najera
Se Tardan en darte tu comida además el personal se equivocan tanto
MI
Milciades Saavedra
Por la atencion de sus empleados y que esta bien ubicado
FE
Fernando DURAN GONZALEZ
Comida muy rica y además económica
CH
Christopher Monsod
I always use a coupon when I eat here. I dont like the weird smell whenever I first get in.
CO
Colin Raparot
Big fan of the tostada salad. Sometimes Ill go for the double. I really enjoy this place.
SE
Seanathen Whiting
This El pollo locco constantly messes up on orders, and sometimes their chicken is dry.
RI
Rixon Bladimir Martinez Escobar
El servicio es exelente
A
A Private User
This place is good but they always have a reason to close early. Doesnt make sense.
LA
Lance Kraft
Feels better than most fast food. Just wish they had a better selection of salsa
MA
marvin ramirez
Martha fell in love I want to work here every day pa see
ER
Erik Hansen
Ive never had any issues with my orders here. The staff is friendly
NO
Noe Cervantes
I never have a problem hear really good food!
GU
Gualberto Antunez
BR
Bri Thomas
Much better than your average fast food
JA
James Garner
Very friendly and good Mexican food.
RE
Reza Sabet
Clean good fast service
MA
Majid Rashidipour
Nice customer service
SO
Solina Fowler
I love their chicken
TR
Troy Green
Good fresh food.
FA
farooq rashid
Little expensive
MI
Michael Cairns
Very good.
