El Pollo Loco
| Address: | 1141 W Pacific Coast Hwy, Harbor City, CA 90710, USA |
| Phone: | +1 310-530-0534 |
| Site: | elpolloloco.com |
| Rating: | 3.7 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM |
Location
Photos 100
Reviews 31
AA
Aaron Hernandez
Worst drive-thru service ever! I just got home to find out that I was missing a Barbacoa taco. I was charged 5.99 for 2 Barbacoa tacos and only got 1. To top it off while I was ordering from the drive-thru menu their menu prices are not correct. Jessica was the team-member that assisted me with my order. After she gave me my total it didnt seem to add up. I asked why is my order so much. She mentioned that the menu price for the new Barbacoa tacos is not 2.99 but 5.99. I asked why does it show 2.99 and if thats the case they need to correct their price menu. Her response was "I know, I tell that to my boss." No sense of ownership here. There is definitely some room for Customer Service opportunity.
CL
Claudia Marin
Pésimo servicio la comida es recalentado cuando pides tu sopa de TORTILLA no te dan la TORTILLA la sopa es pura agua sin sabor , primer pollo loco que voy y no me parece la comida malísimo no recomiendo este lugar
MA
Malachi Edmond
The value menu is great. $1 loco salad and under $2 for a black bean and cheese burrito is the deal. Drive through experience is nice. They have not missed an order or messed up my order as far as I recall. 3 stars definitely. This place has been around since the early 90s. The have to be doing something Right. Credit to there staff. They are cordial and respectful at the window.
RU
Rubén Solís Giráldez
La comida está riquísima y es bastante más sana que las hamburguesas. El personal es eficiente y servicial . Los precios son muy buenos. Para mi gusto la música está demasiado alta .
TO
Tony C
The drive thru attendant was very nice and helpful! This Pollo Loco gives tortillas, napkins and spicy sauces with your order! The one in Wilmington doesnt or they intentionally forget. This location is definitely better than other Pollo Loco restaurants Ive been to
LA
Laura C.
Customer service late evenings was sketchy. Decided to leave. I dont like this location. I enjoy the chain but this one is not the greatest.
FA
Far Fast
I enjoyed the garden with the outdoor music, the staff was extremely nice and helpful. Can’t complain keep doing the good work.
FR
Fritz Paul
Service was not great staff using profanity in the kitchen lack of respect dining area was not clean I will not be back here.
VE
Veromartinez321
I use to come here so often I like the chicken is crispy outside and soft and juicy inside the staff so nice and courteous
VI
victor assessing
Great service, customer service is on point and its generally clean and faster service. Parking lot is decent.
DI
diana lopez
Had to wait 4 service the person walk away 3 minutes later another cashier ask did I need help
LO
LovelyVee26
Muy buena excelente atencion
RO
Roberto Monroy
Variedades de pollo, ricas
MA
Mauricio Flores
they always get my order wrong! stupid people who cant follow simple directions.
CO
courtney smith
The workers are great and friendly . And the food her is better then others
NI
niya Montijo
The lady at the window always forgets your change and food, like come on
AR
Arturo Ojinaga
Muy buen pollo
RU
Rudy Rodriguez
Hella good. Was attended to quickly and the food was great.
SA
Sandra Gutierrez
Very friendly and very clean place
YA
ya boy Oscar
Never has chicken or avocado.. like are you serious
GA
gary I. octavo Gary I. Octavo
Some things never forget the foods you ate here.
AB
abraham alvarado
There avocado burrito was absolutely delicious.
JA
Jacqueline Furlough
Fast service, excellent quality food.
CU
cupcake queen
Very original chicken and resapies
DI
Dimetrio Ornelas
Its a great place to go
SE
Sean Chateau
I barely go here.
D?
Déjà Moniquè Hunt
No. No no and no.
OL
oldemar morales
Best in town
MA
Masashi Katsumata
Nice staffs
ST
steve hernandez
Always good
PA
Patricia Sykes
No
