Address: | 3369 Castro Valley Blvd, Castro Valley, CA 94546, USA |
Phone: | +1 510-582-8643 |
Site: | chipotle.com |
Rating: | 3.7 |
Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
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Bang Bui
I came in for usual quality food like I had at the Chipotle restaurants in Houston and elsewhere in California, but man was I disappointed. Service is average and all right, but a bit disorganized. The condiments, like the Tabasco Chipotle sauce, wasnt well-stocked, so I had to find someone to get more for me. Here comes the food. The guacamole tasted very chunky, and not in a good way. You know how guacamole usually tastes when it is soft and easy to bite into? It was not so with the batch they made. I think they used underripe avocados, so the guacamole had tough pieces that you had to bite into like a melon. I came in during a busy night. The burrito and chips and guacamole should have tasted high quality. It was not.
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A Private User
I lost an iPad while at the Castro Valley Restaurant. The level of "I dont care" exhibited by the staff was amazing. I was not allowed to speak to the manager. An hour later, when I attempted to phone the manager, I was hung up on. At close of business, I stopped at the restaurant to try to talk with the manager, but he was too busy "counting money". Finally, someone came out to talk with me that was obviously not the manager. Food with integrity, huh? Hold on to your purses and wallets while eating there, because they absolutely DO NOT CARE if you have any problems in their restaurants..
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Sherry F
I was always a big Chipotle fan. Good quality and price. Ive visited rhem throughout thw east bay. The reason I am now rating them so low is the salsa. When I order chips and salsa I pay for right? Then why have they started many months ago only filling thw containers up half way. Today I paid for one in Dublin and less than half. If ask them to please fill it up they tell me I have to pay for an extra one. Has anyone 2ever made salsa? Its pretty inexpensive right? Why is such a successful company skimping on salsa that their customers pay for. I find it low class and slimy.
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Mark Pringle
Love Chipotle! Always good, always fresh. I would have given 5 stars, but took one away because closing at 10pm is too early. I would suggest that they stay open until 11pm Mon-Thurs and midnight Fri & Sat, maybe keep 10pm for Sundays only. Ive passed by on weekends as late as 9:50pm and theres a line almost out the door with more people racing to get there before they lock the doors, I know because Ive done it! Increasing their hours would be nice for customers and would also mean more revenue for their establishment.
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Misha Metrikin
Simply a great Chipotle. The food at Chipotle ranks among the best fast food available. My favorite is some variation of the burrito with both mild and hot salsa mixed in with your choice of ingredients. There is a secret menu involving an item called a Quesorito but it is a bit more complex to make and should not be ordered during the busy hours out of respect for the hard working staff. This Chipotle is clean and well run, with friendly staff and a nice atmosphere. I highly recommend it
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Vince Pimentel
Our office is a fan of Chipoltle and order from there at least once a week. We use the online ordering cause it is easier for the group. It has become quite regular that our orders have not been ready when we have arrived to pick it up. Update (8/22/2012): Well Ill give em credit that our orders have been ready more times than not recently. But now they cant seem to get our orders right. Last time I checked, burritos came in tortillas, not bowls. #SMH
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Susan Huberich
Food poisoning on top of a big chunk of avocado peel in the guacamole. When I brought the guacamole back to the counter, all the person did was pull it out and hand it back to me - gross. My friend and I both had chicken - her the salad and me a burrito - and we were both sick by that evening. Employees seem less than concerned with the overall cleanliness and appeal of food sitting behind the glass. Never ever again will eat here.
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Kope Linn
I went yesterday to the chipotle in Castro valley I usually go to the one in San Leandro And let me tell u service was great I never was treated that good It was clean and smelled good I didnt have to wait a long time on the line to get my food it was just perfect. everyone was doing there job. Everyone had the biggest smile on their face It made me happy honeslty Great co workers and definitely great managers
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Lydia Jordan
I ordered the Sofritos but was disappointed in the small amount they put on the plate. You could hardly see it and you could not taste it. The next person in line ordered beef and got a huge heaping serving spoon, twice as much as the Sofritos that was served on my plate. When I mentioned it they just ignored me and just kept passing the dish on up to the cashier. The females were not friendly or accomodating.
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Anthony Schwab
I watched as my meat chilled in the open air several minutes with 9 dishes ahead of mine. 3 of which were a call-in order. At checkout they had placed someone elses burrito in my bag along with mine. Luckily I was minding the chip delivery that took a bit of time so that mistake was caught before I arrived home. The food was delicious so all I can say is sometimes its better not to watch your food being prepared.
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Sacks Of Wine
Cant fault chipotle for this but any time after noon the lines out the door damn near across the street which makes it unappealing. Not sure how people have time to stand in a line for 30-45 minutes. Other than that food is always cooked properly and fresh, havent had a messed up order yet but I have heard horror stories about wrong Salsas being put on food.
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chansler winston
I come here every so often and the service seems extremely slow compared to other chipotles! If you come here prepare to be here at least 20 to 30 minutes! My last experience I dealt with an employee with an attitude that wasnt paying attention to what I said! I think that was my last visit there there are plenty of other chipotles around town
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Ric Vestal
This one is right on the strip. This place is kept clean and well maintained. Customer service was good and they seem to enjoy themselves. Everytime I order my steak burrito and sit down to eat I cant help but notice how huge it is. I can tell that the ingredients are fresh and full of flavor. I always enjoy coming here for lunch.
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Jennifer Xu
DO NOT GO TO THIS CHIPOTLE! The servers/staff are so bad. They have a very bad attitude towards customers. They give the least amount of food and rolls their eyes when they cant hear you well. THE FOOD WE GOT IS HALF THE AMOUNT OF OTHER CHIPOTLES! Do not do not go to this Chipotle!
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Kelly Erickson
The burrito, burrito bowl, and tacos were wonderful. Everything tasted fresh. The people were so nice and patient when I came in with two people with disabilities. Even the manager came out to say hi. We will absolutely be back.
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Marissa Nordahl
Delicious but the line was too long. Open more registers or get ppl thru faster. Since we know the line is really long we only come if we REALLY want it. Maybe we would come more often if the line was under control.