Prime Steakhouse

29020 Agoura Rd, Agoura Hills, CA 91301, USA

Address:	29020 Agoura Rd, Agoura Hills, CA 91301, USA
Phone:	+1 818-292-5111
Site:	primesteakvc.com
Rating:	4
Working:	5–9:30PM 5–9:30PM 5–9:30PM 5–10PM 5–10PM 5–10PM 5–10PM

Location

Photos 62

Reviews 23

Evelyn Southworth

Some friends of ours received a flyer for New Years, 4 course meal, champagne toast, live music and dancing. $99.00 per person. We made reservations for 8:40 and arrived around 8:20. An hour and a half later we finally were taken to a table, only to find that it had not been cleaned. We were left standing in the middle of the restaurant for another 5 to 10 minutes till they cleaned the table. The waiter showed up about 15 minutes later, however, we were never given menus. He recited the menu very quickly, to the point that he was not understandable. When I asked again to please bring us a menu he seemed to get a bit of an attitude. He did the same when I asked for a wine list. We finally ordered, but did not get our food till AFTER midnight. What we expected to be an evening of drinks, dinner and dancing turned out to be a night of waiting. I asked to speak to the manager, she was full of excuses, none that were due to us or that we had control of. The Manager then proceeded to tell us that she had comped us two deserts, which in reality it was one. On reviewing my bill, I was charged $49.00 for the wine, that on the wine list was priced at $35.00. She then told me that, that was a typo and that it is really $49.00. After going around with her, she did take off the wine and beer off the bill and I ended up with a $200.00 doggie bag. Needless to say I was very disappointed with the restaurant, the service and especially the manager.

Caitlyn Dillon

Worst service I have had in a while and that occurred after just walking in the door! I cannot speak to the quality of the food, but the manager they had at the Agoura location on New Years Eve is the most incompetent person I have ever met. We made a reservation for 8:30pm on New Years Eve and Primes website clearly stated that the first seating would be from 5pm to 9pm and the second seating was from 9pm to 1am. The second seating was more expensive because there was going to be a dance party, which my husband and I did not want to attend, so we decided to go during the first seating. Then we show up at 8:30pm and are told by the manager that we are there for the second seating and must pay more, because everyone in the first seating had to be seated by 7:45 and leave by 9pm! Further she says, didnt anyone call you? of course not! After the manager would not honor the New Years promotion as listed on their website, we decided to leave. Little advice for the marketing department at Prime, you should probably consult your business lawyers before posting another deal like this, because if you are going to require people to finish dining by a certain time even though you list the seating time as 5pm to 9pm, you should probably add a disclaimer on your website to explain the "fine print." It was our first time at Prime and we will never return. It was a clear bait and switch operation.

Dawn Martin

I took the husband here for his birthday dinner. We have the prime rib - it was delicious. He got the (I think it was king? It was the largest sized one) and it was ridiculously huge. I think he had it for two left over sessions. The place was lively and seemed to be a popular local hangout. I gave it 1 star less because we were seated at a table that was set off center and seated next to one another. That led to me having to keep my neck looking left the entire night. As soon as we left I had a huge crick on the right side of my neck that didnt go away for almost a week :( Next time Ill know to move seats if we are seated that way again.

Kenny McGhee

The wait might have been longer than Im used to ,but was it worth it ! The food was all star and this place shows what a restaurant should be like ...comparing it to Mastros definitely I am !! This place is Mastros without the price tag and the owner Jan made me feel very welcome and paid attention to taking care of my order specifically ..... what a place that has the owner jumping into a server role when the need arises !...now this is one place Ill be coming back to...thank you PRIME

Monique Aguilar

Very dissapointed that I did not read the previous negative reviews. I would give it a 0 stars if I had the option. The owner Jan should not own a business! Never in my life have I encountered someone like her. She is rude, insults her customers and overcharged us. The waitresses are very slow, not friendly and the food is bad! Get out of the food and restaurant business lady!

William Wallace

Was one of the absolute best places to have a great fillet minion cooked to perfection and the staff was extremely helpful and attending to every need from the time you step in the door until you drive away. Couldnt ask for more.. highly appreciated and highly recommended . Definitely coming back again. Being tonight was my anniversary and Id never been here before.

Bill Heatley

My wife and I had a wonderful time. Food was great, service was perfect and the live music added so much to our evening. Really an amazing steak, just perfect and I love a place thats not afraid of bacon. Many thanks.

Kay Pecora

Why would you not come here? The kale Caesar salad is outstanding, the prices are outstanding, and the steak was fabulous. Very nice ambiance; servers dont bug you every 5 minutes. I love the place

Martin Bilbao

The restaurant itself is too dimly lit and the taller chairs are uncomfortable. The food is delicious but the portions are small. Its a bit pricy too. All and all its pretty decent though.

Patti Picciano

Reservation: excellent Service:excellent Food:excellent Price:excellent Went first time last Saturday and we are going again this Saturday. The menu has such nice choices. Love this place

Clayton Tu

Decent food and reasonable pricing. With coupon, the three course (they call it four, but its really just three with an added side) meal is a steal at 29 bucks.

Garemo Loinker

Very nice local steakhouse that has a good variety of wine and great cuts of meat. Love the fact that its literally a few miles down the street from the house

Cesar Cortez

Excellent happy hour. Great selection of wine and beer. Delicious food. Great value. Nice atmosphere.

Jennifer Hurless

I LOVE the Best Of Prime menu! Such a great deal for high quality food and wine.

josh dooley

So-So service. Food, not good. But, all things considered, still a good deal.

Sharon Lowenstein

Great choices for price fix menu. Wait staff always nice and accommodating.

Savannah Estenson

Excellent deals, great atmosphere! Love the $39 deal and happy hour!

Test1 Test1

Best prime rib Ive had in a long time around this area.