Native Grill & Wings - Germann

Reviews 4

VE

Veronica Newemail

Probably the poorest service experience we have ever had. Our waiter started off by saying the F*bomb while refering to a napkin that was stuck to one of the drink glasses he brought over, which happen to be the wrong drink (I started timing everything for fun). Following that comment, it took him a good 10 min to come back to ask what we would like to order, at this time we informed him that one of the drinks was worng. He took it, and did not come back to our table 15 min later to let us know our food was coming soon, we reminded him that my husband had not yet gotten his drink. He says "my bad" and goes back to the bar to get the ice tea at the bar but still took his time coming back to us because apperantly he was still not done flirting with a fellow coworker. Our son decided to join us for dinner so as our waiter was passing by (30 min since we ordered our food later and still have not received) we told him we need to move to a bigger table because we had a 3rd person joining us. He signals at a table closer to the bar and and leaves. We thought it was just comical by this time at how bad he was as a server. His attention was mostly taken by flirting and joking around with his coworkers, even the clients next to us were commenting at how preocupied him and the other waiters were at the bar joking around and unapropriately hugging and surrounding a willing waitress. (This is a Sexual harrasment case waiting to happen) Once we moved to the other table closer to the bar we saw the manager "Cheryl" come by where the group of waiters were by the "ordering booth" was and as she passed by our food was finally delivered. We had to ask her for silberware. The food was decent but not worth 40 min for a chicken sandwich and wings. (No refills for our drinks were offered as of yet). We had another waiter come by and was super fast and though was also part of the "flirting and social group" he was on point. This new waiter "Julian" was helpful and available. Once my son was ready to order Julian took his drink and food order. 10 min later after Julian put the order for my son our first waiter comes around and asks if my son would like something to drink though he already had gotten his drink and had placed the order already with Julian. My son got his food with in 10 min from the time Julian ordered, which tells me our first waiter probably was too busy socializing that he did not put our order in until much after we gave him the order. We decided to waive Julian down when ever we needed anything. We asked for our check and once it came I asked Julian if the tip would go to him or our previous waiter. He said it would go to the first waiter, I asked to speak to the manager so that I could make the request to set the tip to Julian the waiter who actually did everything but take our drink order. Julian came back within a few minutes and said the manager was on her way.... Cheryl, the manager came by the bar chatted with a couple of the bar attendants and left back to where she had came by... We waited another 10 min.... We asked Julian if the manager was coming, and he said "oh yea, she was suppost to come by We waited for the manager.... And waited..... We asked Julian as he passed by 2 more times if the manager was going to come and he said "Ill go tell her again". We saw her pass by and chat with another waitress and joked around yet though she was at eye sight... she didnt look like she avoiding us. 30 min later!.the manager Cheryl, finally decided to come by to our table with somewhat of an annoyed attitude and asked how we were doing, I told her I was doing ok until I had to wait for her to come by 30 min ago. She did apologized for the wait but it was with a very short and not geniun. When I told her the situation and how I really appreciated Julians help and that I wanted to give him a nice tip she says "well, what you could do is order an icecream from Julian then you can leave him a tip"... At this time I was thinking she has got to be one of the worse examples of a manager. Not ever coming back here again.

BR

Brett Berry

I have just one complaint here... The Native Puffs appetizer was the 2nd worst app I ever had. A trail of sludge on the serving platter was very noticeable, as I slid the puff over to my dish. But I didnt find any BP slush fund here to compensate my queasy stomach. And the filling was comprised of nasty canned processed cheese. The manager said he would give these to us at happy hour pricing, but that promise didnt make it to the check. Now on to the good stuff. Their pizza rocked! The crust was perfectly crisp, the sauce was seasoned to my taste, and the toppings were spot on. Their wings were deep fried perfectly. I just love the honey-hot flavor. Our server was very attentive (and his station was slammed), and the manager (and some other friendly employee) came over to check on us, telling us about an upcoming free wing special. Even when one of the other servers bumped my arm as he walked by, he made a point to get my attention to apologize. (Results not typical) They have $3.00 22oz domestic tap for happy hour. Boo Native Puffs. Hooray Beer!

RU

Rudy Pietri

Sat outside with the family to take advantage of the beautiful weather. The waitress follows us out, hands us menus, gives us few minutes, returns with waters & sodas, takes our order for wings & pizza. Easily over $100 of food only. Food runner brings us our meals. Waitress doesnt come back. It may as well have been McDonalds next door since we had to go back in for refills, more sauce, napkins, flatwear, etc. And yes, this one also didnt give out straws. Difficult with the kids cups. When we walked in for take out boxes, youd assume they would say "Well bring it out to you" & bring the check. Nope. Handed over the containers for the wings & a box for the pizza. Interesting how they knew what we had leftover huh? Considering they were to busy to check up on us on the patio. After packing the food, we came in to get the check & pay. Walked back to the patio to exit by our cars. We had a great dinner time despite the new self service experience at Native.

AL

Alyan AllOver

Im a regular patron of NNY and Im in here many times a month watching sports and typically stay and continue ordering throughout games. 4 friends and I on our latest visit came to watch a basketball on a Friday night. 4 of us were ordering drinks and we all ate, 5 mi Utes after halftime the waitress April decided to close our tabs without asking. We all paid our tab and left them on the table. We stayed the rest of the basketball game and for some of karaoke night. April proceeded to walk past us well over half a dozen times making sure not to look In our direction. My friends and I had plenty of intention of ordering more drinks for the night. April not once in the hour and a half since she closed our check asked how we were doing or if we needed anything. Unfortunately Native has lost a regular patron as I will find somewhere else that is willing to serve my friends and I.