Address: | 3190 N Sanders St, Helena, MT 59602, USA |
Phone: | +1 406-495-9464 |
Site: | buffalowildwings.com |
Rating: | 3.9 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
WI
Winter Hasthepipe
I know there are your "great" servers and then you have those "average" servers. Now lets define what each of those mean to me. A great server is one who actually makes each customer/guest feel welcome, youre sincere with them and you care about their experience. I tip my hat to them and I tip them very well, every time. Now, for your average, dime a dozen type servers, I find you to rude, run of the mill types. Remember, you chose this profession, no one person scouted you for this position. Also, sending 5 servers to check on us after our complaint was a complete bother. To be fair, I absolutely enjoy this restaurant, just not the crappy management on 3.7.16, and the crappy average service. I do appreciate the ladies and gentlemen here that do care for their guests. These are the ones that get regulars and just not their buddies to sit down with and eat.
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Nate Homier
If you are autistic, dont come to this place. Too loud and too much visual stimulus. Thankfully I am Deaf/Hard of Hearing and I wear hearing aids. The hearing aids have an external controller that lets you mute the microphone on the aids. Thankfully at this place I am Deaf and smart and autistic. Even with my aids muted it still is too much for me. Too much visual stimulus. The food taste terrible and there is not much in the way of mouth watering choices. You dont come here for the food, but for the TV. Lemonade was good. Mozzarella sticks serviceable. Family dragged me here. I stick with Mozzarella sticks and mute my aids and focus on any pretty girls and I make it out alive.
JO
Joe Hula
Food is great atmosphere is great but corporate you all this bit is for you only ...STOP CUTTING POPULAR ITEMS THIS HURTS YOUR STAFF THE PEOPLE WHO BUST THEIR BUTTS TO MAKE YOU RICH they are the face of BWW Had this amazing server tonight she was on point not overly in my face but kept an eye on my needs this is why I love BWW the servers are the back bone I would give her name but I dont know it she is very good tho you need to provide more for workers like her .. I (in the past) have given $500 tips for servers like her sadly they are so rare I have done 1 in the last 2 years last was at this same BWW Rock on SUPPOT YOUR STAFF STOP CUTTING OUT POPULAR ITEMS
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Nikhil B
I had a bad experience when I visited BWW with friends for a birthday party. None of the employee told us the bar and will be closed at 8pm. when we walked in at 7:45 pm. We ordered some food and let the waiter know that we will be ordering some more after sometime usually we thought that Bww is open till around 1pm. But waiter dint bothered to tell us thats the last call for food and drinks. We dint had drinks nor had enough food for each. Went home disappointed. let the customer know before they order food or when you schedule to close early for the day.
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Laura Noland
Weve tried to go there twice in the last 2 weeks and each time there were no tables available. They sat us in the bar last time but we left because it was so crowded, I was literally back to back with the person behind me. I had my 8 year old with us and there was a crowd of drunk people in a booth near us and I didnt feel comfortable having my child there. I understand that yes, the restaurant has a bar, but this place is also supposed to be a "family friendly" place and I dont think a group of drunk college kids is necessarily family friendly.
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Alvin Larson
Ordered online and picked up as carry out. It all went great...I thought. My order was done (right on time) and sitting at the front desk when I walked in. I stood there for 10 minutes waiting to pick up my food while everything else was a priority. Then before I could receive it everything was taken out of the bag and opened up.....I had even paid for my order online...I just wanted my food already and out of there:(
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Brad V
My wife and I sat at the bar. The staff made sure our side was clear and was very quick to take our order. They have a great selection of draft local beers and some really cheap cocktails. I ordered half zing and half honey BBQ wings. The wings were mostly zing and overly sauced. I like the environment and the food. I would recommend this place if you want a football party feel.
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A Private User
Our waitress Madison, was awesome. The first time we came here six months ago, they couldnt get the stale chips off the menu, but theyve since come around. (That first waitress six months ago even argued with us about how she thought the chips werent stale.) Regardless, one of the reasons we come here is the fast internet and bank of tvs. Thanks!
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Destiny Mapes
Awesome food and amazing desserts. Friendly servers. Just all around great atmosphere, its also kid friend which i was surprised by that. Definitely looking forward to going back there soon. The assistant manager Jennifer took care of us very well. when i told her it was my aunts birthday. She got a free dessert which was so nice
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lisa gadaire
Service was slow. Out of the popular beer Blue Moon. Food was under cooked and was sent back. It came out under cooked again. They were gracious enough to drop the charges on our bill. Maybe our visit wasnt so great because it was a football Sunday afternoon. They should be prepared as they are a Sports Bar and Restaurant.
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Stephen Lindsey
When I picked up my takeout order, I noticed that all of the boxes holding the wings were soggy and covered with sauce. At first I gave them the benefit of the doubt that they were in a rush at the time. However, after biting into some wings, I realized that some of the bigger ones were a little undercooked.
JU
June Wetz
Very Friendly staff and awesome food. When we showed up the electricity was out so we decided to wait. It came on about a half an hr. later but we were entertained by the staff in the dark before the electricity came back. Once we could order the food came fast and with a smile. I will definitely go back!
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A Private User
Cant hear yourself think and the service stinks. Im usually being pushed to finish my drink and close my ticket out because the waiter or waitress is going off shift and wants their tip right away. Been to other bww in other towns and enjoy them... Helena is the only place I have issues with.
MI
Michael Banville
Very friendly and attentive staff, and delicious food (all courses). We went on 1st night of MLB World Series. We got there before game started, but within minutes, had groups waiting. Staff operated very professionally to get people seated ASAP, no one seemed put out.
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garrett ainsworth
Never had an issue at b-dubs till tonight. Our seater had a horrible attitude and our server had an even worse attitude. Might I suggest, if you guys dont like your jobs find one your happy at instead of ruining customers experience. Its due to us you get a paycheck.
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Daniel Graber
Food was decent. Only positive. Servers a bunch of entitled college kids whos mom and dad likely put them through college. Apparently its wrong to pretend to enjoy your job. A smile would be nice, instead of rolling eyes. What a great experience for a $250 check.