El Pollo Loco

Reviews 60

MA

Marilyn Bell

I had a terrible experience here. I placed a catering order via the website days in advance of my sons birthday party. I included the $10 charge for delivery. I received an email confirmation. My order was supposed to be delivered at 2 pm. At 2:02 I called to ask if my order had left. The employee who answered the phone said there was no delivery person available. I said then someone should have called me in advance so I could get my food to the party by 2 pm. She said yes they should have. I asked to speak to the manager and got the same response. The manager said she would have the order delivered and took my credit card number over the phone. Since my party had already started I also sent my mother to pick it up in case it hadnt left the restaurant by the time she arrived. Not only had it not left but it wasnt even prepared yet. They nearly forgot to give her half of the order and an employee had to chase her down in the parking lot to give it to her. They didnt include any plates, napkins or cutlery in the order. They didnt include the salsa I requested. They did refund my $10 delivery fee but honestly I shouldnt have even had the food picked up because by the time it arrived to the house the video game truck had arrived and the kids didnt want to get off to eat. This place is terrible. My mother said it was filthy inside. The entire staff here needs serious retraining and the manager needs to be replaced.

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MO

Mo Berry

Ive been going to this El Pollo Loco for several years and have always had an ok experience. Today I decided to go by after a long day at work and had one of the worst customer service experiences through the drive thru. If anyone is familiar with this location its extremely loud due to high car volume passing through especially during traffic hour. While ordering I was having a hard time hearing something the person (Jahany was the name on the receipt) the girl with the pink hair on the intercom, so she decided to talk to me in a monotone voice. She was talking to me as if I was stupid. I didnt say anything because I didnt want any special ingredients in my families food. When I got to the window and she saw me she changed her tone to a normal one. When I go out to eat I expect good customer service, Im the customer and Im spending my money at your establishment when I have many other options. Ill be driving the extra mile or so to the one on DeSoto and Nordoff. To me customer service is key.

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BE

Betty Galindo

I never write reviews. Im too busy for it and hate putting negative vibes out there. However, Ive been going to this EPL for years, almost daily at one point. The service has gone from decent to worse. In the last year every single time I have gone through the drive-thru my order is messed up. Of course I never figure it out until Im home. Whether it is a missing side, short a taco or worse something. Last night I ordered shrimp tacos as we never cook seafood in the house and I had a craving. The ordered was repeated twice and was correct. I got home and my tacos were all chicken. This location is so disappointing and EPL is one of my fave fast food choices. They need to step up their game. Over it.

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JU

June Arsenault

I ordered two small mashed potato and gravy. The buzzer alerted. I went to pickup. Waited and waited. I finally spoke up. I then received my food. I am very disappointed. Small order. Busy or not, I should have been served quickly. I waited with all the construction workers. Is that how to treat your customers!

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FR

Francesca Perilli

Un fast food tipicamente messicano, organizzato e pulito, personale gentile, cibo fresco e preparato al momento

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FR

Frijolera Reina

Today, I got bad service at Pollo Loco. Now this isnt the first time this happened. My chicken tostada was cracked, and they didnt add the ranch I asked for. Im never coming to this Pollo Loco, ever again. Ugh.

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JI

jim demattia

Lady at window was rude when I asked for a green sauce, she told me to order that when I placed my order at the speaker not at the window, also the last few times Ive been here they have gotten my order wrong.

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GE

George Bell

La pechuga de pollo muy buena jugosa como el comercial,el flan muy rico.

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KI

Kitsune W

I received burnt chicken...i just got home to enjoy my meal and we have burnt chicken. And i am trying to call to complain about it and no one is answering. I am so pissed.

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OS

oscar pastrana

First time and last time pinche comida ransia culebras......

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GE

genaro garcia

La comida está bien, pero el lugar está un poco sucio

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IP

ipargua a

Food is good but if trying to go lunch to this place try not go during busy hours because you could spend some time waiting for your food

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AN

Ana Javiel

Seguido boy al pollo loco, porque me encanta.

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HA

hater

Everything is soooooooooo good Ive eaten here all my life and I love the tostada salad thing and I hate tostadas these are good

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JO

Jose Carpio

Buena arencion, cajero amabley sdrvicio rapido

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AS

ashley morrisette

I am trying to eat healthy so I have been eating a lot of bake chicken. Thanks El Pollo Loco for healthy eating made easy.

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RA

Raymond Lee

Regular el pollo loco. Always Consistent.

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RO

Roberto Alvarez

Deliciosa comida mexicana. La recomiendo

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NO

Noe Monroy

Estan más frías las tortillas que el yelo

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ES

Essa Smily

El pollo loco is Hella bomb (;

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MI

Michael Spahn

The chicken is consistently dry and flavorless, and the side dishes taste like cafeteria food.

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KN

Knoble Industries

I must have ordered the freeze dried 3 piece chicken meal. No moisture, very hard to eat.

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BE

Belen Mariscal

Por su rico pollo fresco

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BR

Brian P

No customer service skills. Waited in the drive thru 15 minutes for cold food

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CA

Carlos Onofre

Good luck on getting your order correct!!! ALWAYS check your order, ALWAYS.

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BR

Brandy Love

Service is good, but food is not always fresh especially in the evenings

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JA

jairo. Barrios

Exelente Servicio

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LE

Leo Galvan

The chicken was nice and grilled just the way I like it extra crispy

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MA

Mary Mendoza Lopez

Staff is sometimes ok dependi g on their mood but i like the food

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IV

Ivis Molina

Buena atención

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KE

Kenneth Landon

Too small. Not enough seating or parking. Chicken was greasy.

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JA

Jared Wright

Friendly staff & fresh yummy food. This location accepts EBT

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ZE

Zeke Ragsdale

Whenever we have reported a problem theyve made it right.

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VE

vera gonzalez

Me encanta!!

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PE

PEGGY BURKE

Gang tattoos on their employees arms. Cover them up .

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MO

Monica Herrera

I worked there that memories

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NI

Nickolas Spuhler

Good prices for quality n quantity of food n drinks

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AL

Al Robinson

Slow and noisy. Employees dont care about custumers

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MA

Mario B. Guillen

The best El Pollo Loco in the San Fernando Valley!

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DU

durrell randle

Food definitely better than what it used to be

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MA

Marcia Jandres

The food is good but the place is a little mess

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NO

Nora Villarreal

Really bussy since its on a bussy intersection

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VI

Victor Calderon

Bueno

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JA

Janiyah Williams

It is really good am I am full of. Good food

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RO

Ron Smith

Very fast at lunch time. Great food.

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DA

dam you

Guacamole sauce n serano peppers

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HA

hamid hussain

I went severl time food is good

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AS

Asif Rafique

My favorite place to go

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EI

eileen gonzalez

Great food fast service

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JO

Josey Crespo

Good food and sauces

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AM

Amr Moustafa

Very teasty food.

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RO

RON DeLaBarra

Fantastic food

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SI

Siavash Shirvar

Best burritos

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JR

Jrsus Hyman

Good service

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KR

kro Mars

Not so good

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JO

Jose Gallardo

Good food

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MI

Michael Kalm

Very good.

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BR

Brayan T

Tasty food

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VA

Valeska Rodriguez

Love ELP!

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MI

Milena Medina

Sucks!!

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