Address: | 1243 Auburn Way S, Auburn, WA 98002, USA |
Phone: | +1 253-939-4099 |
Site: | pizzahut.com |
Rating: | 2.8 |
Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–1AM 10:30AM–1AM 10:30AM–11PM |
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Monika Ferenc
So I have had pizza hut delivery before to my campus ( no idea if it was this one). I had put building and room number on the order and request but I ended up having to look for the guy since he just park somewhere and waited for me in the night time hours (I get scared easily at night so that wasnt fun), the food was late and the food was okish. This time was great! Michael my delivery guy called me to let me know that it will be lil later than scheduled which like for others would have been a concern but once I called his manager I was informed that he is the only driver for the night and was apologized to, but on that note I became very appreciative for the call to inform me that he was going to just be 10 minutes late. I found it very professional of Michael. Also since I dont get delivery very often maybe once a year and this is the second time Ive ever got it delivered to my college campus, I was extremely surprised and very appreciative that Michael walked to my building to find me, my building to my surprise was locked but I bet he would have found my room too. The small talk that we had was nice, like the perfect length, not to long not to I dont care what youre saying. Just like a nice 3 mins. The food was great, nice and warm. Never had the pasta before and it was good! So thank you again for my delivery pizza hut and Michael! P.S. I hope that is the correct way to spell your name.
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William Gunderson
They know how to take care of their customers! Great job Stephanie and the manager on duty. We placed our order for take out knowing we would have to wait as it was dinner time for most. As we were waiting, Stephanie informed us our second pizza had been misplaced in the cooking order and they were going to be a couple of more minutes until it was finished. We were fine and said thank you for letting us know. During that time our pizza got burnt. They came out and told us the bad news. They kindly offered to fix the order by offering us some choices. We decided to wait for a new one and fully understood how busy they were that night. 10 minutes later our pizza was done and the Manger accommodated us very well for our patience and understanding.
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Emily Mollerstuen
Food was over 30 minutes late. I called to speak with a manager. At that point I assumed the food had been sitting under a lamp for quite a while and I just wanted my money back. The manager told me the food wasnt 30 minutes late, she said she had the screen in front of her and that it was only 8 minutes late as of that moment... which was a lie because I had an email stating what time it would be delivered. At the time I called I had been waiting for almost 2 hours for my food. She wouldnt give me a refund. I finally got my food. It was very warm, but had obviously been sitting for a long while. Boneless wing were soggy and gross. It wasnt even a Friday or a weekend that I ordered. I obviously wouldnt recommend this place.
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Coral S
We live in a new construction neighborhood in Auburn, Washington (Lakeland Hills). The Auburn store has not been able to deliver to us even though they service the rest of Lakeland Hills. We tried the Bonnie Lake store, referred by the Auburn store, and they will not deliver either. This is a very populated area and its silly that they will not drive a few extra blocks. We originally tried to get delivery 6 months ago and were told they would consider our neighborhood in the future. Theyre losing business in a large area and Im sure were not the only ones. By the way, Papa Johns which is 1 block away from the Auburn store, will deliver to us.
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MintPython 890
My experience was horrible me and my family had ordered from here for a couple years now the food has gotten worse, also today I was trying to order pizza for me and my friends i called and a man named Michael (who was very rude to me) asked for my name I spelt it out correctly after that he hung up I decided to call back and ask why he promptly responded with you said your last name was boner I simply explained I said my name was Connor he then said "no I will not put up with this goodbye" and hung up. If this post gets deleted im will be going in myself to have a word with the manager, and thank you
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Marcus Grove
Extremely slow service. I ordered carry out and went to pick it up 40 minutes after placing my order only to wait 20 minutes in the lobby. Whether they were busy or understaffed or both does not change my negative experience. I feel bad for the employees. The owner of this specific restaurant needs to staff more people if they are in fact this busy often. I will not be ordering from this Pizza Hut again.
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Rene Romero
Tried for 30 minutes to reach the privately owned Auburn, WA store by phone after ordering online for home delivery...what a frustrating experience! Even the customer service rep could not reach them. Ended up driving to a different pizza joint to order & takeout our own pizzas... Not the 1st time it happened but is definitely the last for our family! Pizza in bed with my hubby! Yeah...
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Justin Reed
Yeah,this place blows,realize its friday night,pizza cold as s***.only ordered because dominos was horrible,thought the hut would be better,here for work for a week,just wanted something quick,ha,i was wrong,bottom line,dont order pizza in auburn,washington.guess theyre understaffed,not drivers fault,he was cool,but 24 bucks for a medium supreme cold pizza is ridiculous, lesson learned.
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Rebekah Luna
I waited 45 minutes for my pizza to be delivered only to get pizza that was undercooked. I got a mouth full of dough, and I was informed by whoever answered my call that theres no way that can happen. Theyre redelivering them, but now my kids are going to be up way past bedtime. I dont appreciate the attitude, and I dont appreciate my order not being checked before it was delivered.
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Taylor Edmunds
Read through the other reviews and because of this was originally a little worried at first. However, I think its better to give things a chance myself rather than let other people tell me what is and isnt good. So I ordered from them and was not disappointed. They delivered my food about 20 minutes before its expected arrival time and the delivery guy was very nice.
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Jordan McCaffrie
If I could give no stars I would. Ordered a pizza, there was no crust flavor on it and it was dry and hard and gross. So I called and they said that they would send another pizza. They showed up with the crust flavoring thrown all over the pizza and the box.m and its a messy nightmare. Ridiculous. Will NEVER order from this location again.
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J Joseph
If there is an option to give - stars would do that here ! I made an online order went to pick it had to wait 15 mins without nobody attending me and then leave without my pizza cause the staff was busy eating and yapping inside avoiding and not attending the customer
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matthew Gerard
Love your pizza but next time I order for delivery Ill go some where else. Was promised 90 minutse which is already to dam long. And now its been 2 hours and not here still. Wish I could cancel the order and go some where else. Never again pizza hut