Address: | 2217 Upton Dr, Virginia Beach, VA 23454, USA |
Phone: | +1 757-427-3547 |
Site: | flipflopsvb.com |
Rating: | 3.9 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 10AM–3PM |
ST
Stella Ferrell
We visited this restaurant last year during our vacation and we decided to go back again. I have to admit that the only reason we went back was because my mother in law and I wanted to have the fish tacos. The customer service at this place needs an extreme make over. The customer service the first time was not so great but then again we didnt actually have any issues to bring up with management either. I personally dont care if the wait staff is composed of teenagers...other reviews seem to think that the issue is the age of the wait staff. I whole heartedly believe that the issue lies with the owner. Ill try to explain the situation in the least amount of wording possible. We had a party of 5, which consisted of 4 adults and our 1 year old. My mother in law and I decided to split the fish tacos, my husband ordered the quesadilla, and my father in law just wanted a plain grilled cheese. The waitress wrote down the order and then came back and said, "if you are ordering a grilled cheese it is going to be an extra $4 charge for an adult ordering off the kids menu." Honestly, we didnt really know how to respond because we didnt say that we wanted a grilled cheese from the kids menu and we didnt ask about pricing. He just ordered a grilled cheese because he didnt like the food from the last visit time we were there. My mother in law commented that she wondered if the grilled cheese was bigger or if we would be charged an extra $4 if the grilled cheese was for my daughter but one of us took a bite because lets face it...what 1 year old cleans their plate? Never the less, this wasnt the issue. It wasnt for my daughter it was for an adult. If the waitress had any ettiquette the issue probably would have never come up...if it is your policy to charge $10 for a grilled cheese then just do it and we can ask later. Instead, she went to the bar to talk trash about us to the owner and the rest of the staff. The waitress came back AGAIN and offered my father in law a different sandwhich. At that point, my mother in law asked to speak to the owner. Usually, the owner of a place would always agree with the customer...definitely not what happened here. The owner argued back and forth with both my mother in law and husband in front of our1 year old. I intervened and asked for a check. The other owner (I guess boyfriend and girlfriend?) slapped the check on the table and basically said see ya as he tried to pick a fight with my husband. Worst experience ever, worst customer service, and all in front of a 1 year old. Not kid friendly, not family friendly at all. I will never go back. But hey, all I am missing out on is a lovely strip mall view of Target and Home Depot and supposedly rotten fish (what another customer said). Thanks for not taking our business "bro".
AJ
AJ AJ
Went there for dinner on 23 May 14. Absolutely the worst service in Virginia Beach. I am not sure but its likely they cater to their friends and friends only. The waitress was outright rude. Drinks and food were extremely slow as the waitresses stood by the front door playing on their phones. There was not a lot of business at the time except for our table which was about 10 people. We were sat at the bench area when you first walk in and were told that all of the tables were reserved. If the tables were reserved it must have been after the hour we spent that. Needless to say I would not recommend this place from a locals perspective. Glad they made it on Diners, Drive-ins and Dives. It would be best if they replaced everyone who works there with people that want to work for tips. I gladly tipped my .01 cent on my credit card and I will not be back. Dont waste your time with this place.
KA
Kates Me
While on vacation in Sandbridge we decided to eat here one night. Dont let the name fool you...this place is no joke and has some awesome food! I had the BBQ fish tacos and I ate every single bite. They were delicious, really unlike any fish tacos I have every had before. Others in my party had the BBQ fish tacos as well, the soup, nachos, kids penne Parmesan with sweet potato fries and the steak and cheese wrap. Everything was absolutely superb! So sad we found this later in the week because our vacation was over and I wouldve loved to go back again for more of their delicious food. Plus the hostesses seated us fast and the wait staff was on point making sure we had everything we needed and getting the food and drinks out to us fast. I will definitely re-visit when I am back in Sandbridge and the other 7 people who ate there with me said they would as well.
K.
K. Bennett
Horrible experience! Yes the atmosphere is nice and you could probably enjoy a drink or two but the service was awful and the food was horrible. The waitress sat us, took our order and then I didnt see her again. I had to ask for a check from another waitress and it still took 10 minutes to get. Took my son there for lunch and what he thought would be great pasta turned out to be buttered noodles and parmesan cheese! My burger would have had more flavor coming from a school cafeteria! One and Done! We will never return and waist our time and money again. Too bad b/c we were trying to keep it local. Next time we will go somewhere else.
A
A Private User
I dont know whether it was just it being a new restaurant, the day I came in or whatever but the food was sorta unremarkable. The shrimp caviche was quite honestly, terrible. The crab cake sandwich had all the fanfare of a school lunch and my bushwacker tasted watered down. Granted, I didnt exactly pay an arm and a leg for the food but I had hoped the food would somewhat resemble what was described on the menu. The atmosphere was nice and the service was pretty good... but honestly, there are dozens of places to take friends for food and drinks that can do it better.
A
A Private User
Awful food and service. After spending over $100 we were kicked out cuz the owner's friends were more important to him than the paying customers. My nieces are both 4 yrs old and as.they were walking out the owner yelled at my pregnant sister because he wanted the kids out immediately cuz they were disturbing his friends at the bar. JUST FOR WALKING WTF. I WISH I COULD GIVE 0 STARS I'VE HAD BETTER SERVICE AT MCDONALD'S. MY SISTER WHO HAS A HIGH RISK PREGNANCY IS NOW SO STRESSED SHE IS HAVING CONTRACTIONS AND HAS TO GO TO THE HOSPITAL.
SE
SetH ɹǝᴉzop
First visited yesterday and went twice. Lunch was some fantastic fish tacos and brought the girl back for dinner where it got even better. I couldnt pass up the crab stuffed founder special and Im so glad I didnt. I usually why away from the overpowering flavor of crab in anything but a crab picking but the flounder and cream sauce balanced it out so wonderfully. She got a creamy Cajun pasta which was the epitome of the perfect comfort pasta dish with a kick. Will definitely be back.