Fu Jian Chinese Restaurant
| Address: | 2001 W Main St, Richmond, VA 23220, USA |
| Phone: | +1 804-353-5888 |
| Site: | fujianchineserestaurant.com |
| Rating: | 3.3 |
| Working: | Closed 11AM–10:45PM 11AM–10:45PM 11AM–10:45PM 11AM–11PM 11AM–11PM 12–11:45PM |
Location
Photos 13
Reviews 13
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Leah Crangle
I rarely write reviews nor do I rate under 3 stars but I had to make an exception because I have never experienced such awful customer service before. Ive been ordering from Fu Jian for over a year now and never once have they gotten my order wrong. Ive never experienced too much friendliness from any of the staff but they werent overly rude by any means... Up until today, Fu Jian was my main place for quick, nearby Chinese food but with the treatment I experienced today, I can honestly say I will not be returning again. I attempted to use the online ordering through GrubHub, I used it on my phone but not through the app. I ordered fried dumplings, beef and broccoli, a spring roll, and egg drop soup. NOTHING WAS RIGHT. Aside from the egg drop soup tasting awful and bland, the fried dumplings were not fried, they were steamed. The beef and broccoli was also steamed. The woman I spoke with said that I had ordered the fried dumplings and steamed beef and broccoli. Ok, then why did I order steamed dumplings? And I never chose steamed vs cooked beef and broccoli? The wrong order wasnt as much of a problem in comparison to HOW THEY HANDLED IT. I called and explained to the young woman what happened and she said to me, "can I call you back?" then she just hung up........ 45 minutes to an hour later a man called me back and tells me he can remake the order. But by the time they called me back I was already on my way to work and already skipped lunch. SO this guy tells me they cant refund me but theyll credit me for another order or make another order and bring it to my work, but I honestly didnt even want to eat anymore, I was so frustrated with the little customer service and concern for a frequent customer I KNOW they remember.
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A Private User
Great for what it is! its not the best thing ive ever eaten but def not the worst. I would say its pretty standard for chinese take out. Is it Authentic? If by authentic you mean, Americanized Chinese where most of the dishes are coated in a sweet and/or spicy dark sauce.... then yes it is. I eat here about three times a month and I give the place major points for consistency. The food taste exactly the same every time I order. I generally get the Beef Lo Mein and Sesame Chicken and they are both decent. Im not a fan of Sweet and Sour Shrimp however I sampled some from a friend and it was actually good. The service is on point ( never been to the restaurant only delivery) . They stock your bags well with cutlery, napkins, and sauce. I dont think the delivery time has ever exceeded 35 minuets and they have never messed up my order. I dont get the people boo hooing over the lack friendliness from the staff. They dont make small talk ...who cares. The food is priced right and taste good.
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John Mutty
They messed up my order so I called back asking for them to fix it. The manager then got on the phone and became extremely rude saying that I was wrong and it wasnt their fault. The manager insisted that she repeated my order to me on the phone, which she didnt, so it was "my fault." I had to argue with her to get the food that I had actually ordered. Once the correct order finally arrived it was cold and tasted terrible. By the way, the "free delivery" that they advertise isnt free. They charge you for delivery and try to hide it. When I questioned the manager about that policy she insisted theyve been charging for delivery for a long time. "Free Delivery" is still posted on their main sign and it has been as long as Ive lived in Richmond. AVOID THIS PLACE AT ALL COSTS.
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John Korr
Its basic chinese take out. Dont get the fried rice and youre fine. Its better than most other chinese fast food places and they are fast. Like really fast. Ive never waited longer than 20 minutes for my food. The interior is ugly but so what the food is fine and thats whats important. You want interior decoration go to a sit down restaraunt. This place sells the chinese equivalent of FAST FOOD, some other reviewers dont seem to get that.
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Ryan Connelly
Food completely inedible for the following reasons: 1) Spaghetti noodles for lo mein 2) 6 pieces of beef in the beef and broccoli 3) More water than sauce in the general tso 4) Carrots in beef and broccoli 5) Shrimp in egg roll 6) Chicken overcooked 7) Lo Mein bland, like they forgot the sauce 8) Rice overcooked and mushy Completely dissatisfied at sending $30 on a meal nobody can stomach. We will never eat here, again.
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A Private User
I have eaten FuJian for over 15 years now. I have to say that as far as Chinese take out or delivery goes this is pretty staple stuff. Fujian offers a wide variety of food and makes it relatively fast and for basic take out you really cant go wrong here. Dont expect Peking quality. This is like Chinese fast food. Its great if you are in a rush or just dont feel like cooking.
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A Private User
In terms of Chinese offerings in the city that deliver, this is my favorite. I love the sesame chicken, always deelish..hot and fast. I think these guys are the best for the money. Definitely not a dine in kind of place...what the interior lacks in atmosphere, the food makes up for...get it delivered and you will be fine. Portions are generous and hot.
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A Private User
They have the best food and are very quick and reasonably priced. I think the longest it has ever taken them to get my food to my house was 20minutes. They are also willing to make food if I order 5 minutes before close (rare situations). I have never gotten anything that I wanted taken back and they have always gotten my order right.
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Jamaal Yancey
I went there years ago it used to great then one day I went in there and got the general tsos chicken and beef and broccoli the broccoli had little transparent bugs on it you can only see if really paying attention. What the **** are those?! Dont eat there! P.s they werent moving like the died like that chilling on the broccoli lol
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Torrance Hoover
Just had some cashew chicken, pork fried rice and a spring roll from FU Jian. Have to say it was terrible. Almost impossible to find a piece of chicken in the "cashew chicken". The rice was very bland... Almost tasteless and the spring roll was sub par. Do yourself a favor and say FU, Fu Jian
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A Private User
Food, verrry good, service not so much, whenever i call it feels like i somehow just ruined their lives, they get very angry of simple questions, but this is one of the few cases where the quality and cost out way the service, goooodddd cheap food, i eat here very often.
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A Private User
They delivered the wrong dinner to me, though it is a similar name. She told me that the wrong dinner I was brought was good and I would like it, and if I wanted the dinner I had originally requested I could order it again. I will never order from them again.
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A Private User
Food is great. Healthy portions for a good price. But the staff have terrible attitudes. From the angry woman on the phone and the depressed delivery guy who only mumbles one sylable to you these people make buying food a lot more awkward than needed.
