Soprano Italian Restaurant
| Address: | 15537 Warwick Blvd, Newport News, VA 23608, USA |
| Phone: | +1 757-877-7007 |
| Site: | sopranobestpizza.com |
| Rating: | 4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 12–10PM |
Location
Photos 90
Reviews 14
RH
Rhonda Back
I wish I had something positive to say but sadly, I do not. First, got the order wrong but claimed nothing was missed when she read it back. Luckily niece heard and confirmed it was read back. Now, the food. Oh, my sweet baby Jesus! I ordered the chicken marsala and it literally looked like a soupy mess in a babys diaper. Some may be thinking, "no way it was that bad!" I am not joking about the look! I opened the lid and got sick to my stomach. The container was full of liquid and it was the color of wet sand at the beach. The noodles were so overcooked they fell apart when I lifted the fork. There was no way to distinguish the chicken from the mushrooms which is so beyond scary. I know this is a version of many restaurants in small towns all over. It doesnt take a genius to realize if you do not care about what you do it shows. That is the case here. The person cooking does not care enough about their job to at least make food edible. If I owned the restaurant that person would be out the door. If you are the owner than close the doors. You have no place owning a restaurant.
JA
Jason
Went there with a group of 7 adults and 4 children. Very empty place, mostly does delivery. Reasonably clean, but not amazing atmosphere. Service was average, but they were surprised to see a large group. They had high chairs and kids items on the menu. Every Italian food item one could name was on the menu, but they specialize in pizza. Menus were faded and hard to read. Most of the food we ordered was under-cooked. The calamari tasted like salt water and couldve seriously used another few minutes in the frier; couldnt eat it. Other items like calzone, lasagna, and other pastas were very greasy and watery. It was as though they wanted to serve us so quickly they forgot to finish cooking the food. We never mentioned anything about being in a hurry, they werent busy at all, and it was 2 hours before closing time. The sausage they used on the pizza was bland and granulated, somehow. Garlic Knots were average, not amazing. Somewhat overpriced for the poor food quality. Wouldnt visit again.
AL
Alejandra Hernandez
CAUTION LIVE INSECT IN SOPRANOS FOOD Im visiting Virginia and have ordered from here once and thought it was pretty good. Unfortunately today 04/01/2017 I ordered again thinking my food I ordered spaghetti with meat sauce it comes with a side salad well I poor my dressing in to my salad and as I am already eating my salad I come to find a black insect crawling around I immediately toss it across the bed and throw up. My husband thought I was joking when I told him but when he checked he saw the insect and immediately called Sopranos asking for a full refund. The woman was extremely rude to him refusing to give us our refund tell him no because we had already began eating. My husband told her there is a LIVE insect in my wifes food how is that acceptable? So she said she would come and check our food and take it back. Without offering something ells. Terrible customer service and just plain disgusting. Never order from this place unless you preffer the taste and feel of live insects.
HE
herb cappa
CAUTION: FOREIGN METAL OBJECT FOUND IN FOOD i used to eat from Soprano all the time. Yesterday i ordered the chicken parmigiana. Ive ordered this before from a different Soprano location and it was excellent. However, it was not what i was hoping for. the taste was bland and the chicken was overcooked and tough. As i was eating it i bit down on something extremely hard. i spit the food out and found a FOREIGN METAL OBJECT in my chicken parmigiana. first i was disappointed because i could not finish my food. I immediately called the restaurant and told them what happened and all they were willing to do was prepare another meal for me. NO THANK YOU. I THINK I WILL PASS.
PA
Patricia Kerins
There was only one VERY hard working waitress during the lunch rush. She was very nice and prompt. However the food and wait time was unacceptable :( My gyro was stale and very dry over done meat (not very much either). The fries were good. The waitress noticed I barely touched the gyro and offered something different at no charge (pepperoni pizza, which was pretty good) and apologized. My hubby got the sausage and pepper sub. The sausage was very bland. He thought it was ok. Overall a decent place if you have time to wait and order certain menu items.
MA
Manuel Bou
When attempting to make an order over the phone I was rudely put on hold and because of it I was talking to myself. I held for over 8 minutes, hung up called again and rudely put on hold again. I hung up and went elsewhere. Besides that downfall the food isnt too bad if you dont mind the horrible customer service. Also, every successful order I made in the past is about a 30 minute wait to get a regular order of a pizza. Probably not going there again. Pizza leaves a good taste, but their employees left a bad aftertaste.
KA
Kase Face
Prices on menu are not actual prices. ordered from here twice, and twice my order was wrong. Driver had two separate deliveries, I took 3 minutes so driver left to deliver to another patron. Terrible customer service and food tastes nothing like the traditional Italian food that it claims to be. Disappointed.
TI
tiara cosmo
Even after several messed up orders and forgotten items, i continued to order from them several times a week and all of a sudden today i called to order and their price changed of my order that has always been exactly the same. The food is good but they have TERRIBLE customer service. I wont be back.
M
M S
Excellent, excellent, excellent. Only had spaghetti and meat balls with a salad and warm bread. The meatballs melt in your mouth. I asked, they do make their own meatballs and sauce. We liked the, house dressing so much that we purchased a bottle. They make that too!
MI
Michelle Manatan
Ive known about Sopranos for the last 3-1/2 years and have loved BOTH locations! The customer service has always been amazing and the food never disappoints! Its no wonder theyre always so busy! I just wish I could get my good a little faster than 45min to an hour
TH
Thomas Watson
Great daily place to go for a cheap, quick slice and a drink. Great lunch combos ($6 for 2 huge slices). Food tastes great, and is large portioned for the price. Atmosphere is nothing special, but for a quick bite to eat, Im not interested in atmosphere.
DA
David Miller
06252016 - I went there with a regular about a month ago. The staff was very nice, kept my glass full, and had a tasty steak sub out quickly. I would recommend this establishment for lunch. I hope to visit more often to update this review.
HE
heather wagner
The food is great depending on which cook is working. I order twice a month. Some days food is burnt cold or undercooked or just not what i ordered. Then half the it is amazing. So i take my chances. I just hope i get a good cook
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Elvera Peyton El
I cant help but order the same few items the chicken philly Stromboli is everything, pizza is always on point, but my absolute favorite is their eggplant parmesan , try it out you wont be disappointed I promise
