IHOP

Reviews 3

JE

Jermaine J

I had already had a bad experience with horrible customer service in the past at this IHOP. However having a pregnant wife, if she wants pancakes then you better get her some pancakes. Even if we were more than halfway home. So we park and walk into the IHOP with our 13th month old and get a seat very quickly. Seeing as how it was close to 5:55 on a Tuesday I didn’t expect to wait long for a table. Our server Donovan came into our table quickly and took our drink orders, two waters with lemon. I noticed they were offering all you can eat pancakes again and I figured I would get a stack and call it a day. Well unfortunately our misinformed waiter wasn’t familiar with the menu and didn’t know if I had to get a combo or just the pancakes. So we said how about you get our drinks double check and we will order when you get back. In the interest of proving a point let’s say it is now 6:05, when Donovan comes back. After double checking Donovan confirms we do not need to get the combo for the all you can eat pancakes. My wife orders her pancakes, scrambled eggs, and turkey sausage. For our daughter macaroni and cheese, with French fries, and I order just a stack of pancakes. At the latest our order should of went in at 6:10/6:15, remember it is pretty empty and Donovan only has one other table besides us. After losing track of time and talking, my wife’s food and daughters food comes out around 6:45/6:50. I notice quickly that she is NOT happy, her food is lukewarm at best. The butter on her pancakes is sitting on top very comfortably and not even thinking about melting. Our daughters French fries are medium temperature and her macaroni and cheese is cold. My wife looks around for Donovan who is busy talking to his coworkers. After a few seconds we raise our hands in hopes that he realizes that his table request his attention, still he ignores us. At this point I am starting to get annoyed it is close to 6:55/7PM my food hasn’t arrived and I have to pursue my waiter for the evening. Eventually he makes his way over to our table and my wife asks, why is our food lukewarm. I don’t know if kids today have never heard of or don’t know what lukewarm is, however he didn’t comprehend what that meant. So she phrases it differently has our food been sitting long because it is not hot? His response I brought the food up as soon as soon as the order went up on the counter. That is fine, if that is what you say so be it, however can you get us some ketchup for these fries. By this point I am not happy and I am just ready to go, my pancakes haven’t shown up and I don’t like the quality of service I am receiving. Donovan comes back with the ketchup and some more pancakes for my wife since hers were lukewarm. Meanwhile it is around 7:10/7:15 and I am sitting at the table with a glass of water and no food. I figure this dance has gone on long enough, can we please speak to the manager about everything that has happened. The manager on duty Scott comes over, takes care of our bill and apologies at how things transpired. I decided to ask Scott, why is the service so bad at this IHOP. Last year when they offered all you can eat pancakes the same thing happened. My wife’s food came out with her pancakes 5-7 minutes later my pancakes came out. I also asked him how long does it take to make pancakes, his response 3-5 minutes. In saying that it is now about 7:20/7:25 and I still haven’t received my pancakes. Scott says please come back and I will personally make your pancakes for you, unfortunately at this point in time the more he apologies the more upset I got. I nodded with a smile on my face and politely leave with my wife and daughter. Never again, never again will I go to the Gainesville IHOP. Scott said he had recently taken over as manager and that the previous lady is no longer there. Glad to hear but you have already burned my twice no third strike in this instance.

MI

Michael Txakeeyang

Its unfortunate that this happens on Christmas night, but this particular IHOP needs to have a better public relation or something. We were actually trying to go to Ruby Tuesday next door to this IHOP, but because it was Christmas night Ruby Tuesday posted a sign at their door stating that they are closing at 7pm. We were there around 7:20pm so since this IHOP is next door, we decide to go ahead and go to this IHOP. As we were approaching the restaurant entrance, we saw a sign at one of their window stating that kids eat free on Tuesday between the hours of 7pm-9pm. We have one of the community discount card that the local high school kids did a fund raising with local business. The card clearly stated 10% off total purchase, with the specific address of this particular IHOP, 7495 Iron Bar Lane, on the back of the card. My wife even asked to make sure if this restaurant will honor this discount card, and at first the waiter did said yes. We also asked since it is Christmas night, do they honor the kids eat free on Tuesday night as according to their posted signing or not. He waiter said the manager said no, because it is a holiday. We didnt say anything much of it and just did our ordering. When it comes time to pay for the bill around 8:30pm, the waiter then said that this particular IHOP will not honor neither the 10 percent discount nor the kids eat free between 7pm-9pm on Tuesday night because it is a holiday, Christmas day. I asked to speak to the manager and when the manager was starting to make the point of because it is a holiday, I pointed out that the sign did not state anything about whether there is any limitation regarding to holiday or not. She then said okay, they will take the kids eat free. When we handed the community discount card to them, the manager took that to the register for about two minutes or so and came back stating that they could only take either the 10 percent discount or the kids eat free, not both. It was never our intention to seek out a discount or anything like that to begin with, but if a business is going to advertise something, we feel they need to be able to back that up. The discount is for the local school pride and community involvement, so if this business is only intend to want to be able to say "Oh yeah, we participate in this and that with the local community, for we have this and that in writing to proof it," but not really want to actually provide the service, then it is a sad shame. Also, if they dont intend to honor the kids eat free on specific night at specific times, why still leave the signing up?

YE

Yesenia Corrales

Worse experience ever; Getting out of my baby sister graduation at Jiffy lube pavilion family wants to go and have some good time together and eat at Ihop i did recommended Ihop at Gainesville because i used to work at the same plaza for a Dentist. We went and order we were very happy because it was not busy so we really thought they were ready for us. We were three kids and 7 adults all together. Waitress very nice and very professional took our order got the drinks for all of us ; but we waited an hour to get mozzarella cheese sticks...the order was very simple first of all; we order pancakes ; cheeseburger and sampler...for all our us...We did not order steak or cheese quesadilla or anything too heavy operably they were not ready and did not even apologized for the hour wait. We got tire; got there at 930pm order at 945 pm and no food at 11pm...Horrible management. We tired waitress very nice stated food was on its way but nothing; we all decided we were very tired and decided to pay for our drinks ; we payed $30 dollars and never no one apologize or manager came and say we are sorry;;;;Really bad management. We could heard almost the whole staff in the kitchen talking and the manager screaming where was the food for our table...Horrible! Now i live in Orlando Florida and came to have a good time with my family specially for my sister graduation and it was the most horrible experience specially from Ihop such a big company;;;Its really sad...! Very disappointed. Never again will recommend Ihop on Gainesville. Manager not even came and show to apologize..///Lorena Adame