Vocelli Pizza
| Address: | 20630 Ashburn Rd, Ashburn, VA 20147, USA |
| Phone: | +1 703-729-2929 |
| Site: | vocellimenu.com |
| Rating: | 3.4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 1
Reviews 18
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Kelsey S.
I placed an order through GrubHub this evening at 7:51 pm. I shortly received a text confirmation that my order would arrive at 6:30 PM. This did not happen. I called at 6:52 PM to ask where my order was and was VERY rudely told the delivery HAD gone out and would arrive in less than 5 minutes. This did not happen. I called again at 7:01 PM to be told, "Im sorry, but we were busy." (You have my phone number, yuou could have easily called to let me know it was running late.) I then called AGAIN at 7:10 PM and finally an employee called the driver and said he was 2 minutes around the corner. Once he arrived I was informed that the soda I had ordered with my order-they had run out of...again...could you not have called to tell me this? So the delivery person asked me to pick a substitute. I was very unhappy with this, I would have preferred a refund. So, being that I had already had a horrible experience, I called AGAIN for a refund for the soda, I did not want to pay for something I had not ordered. I called at 7:17 PM this time and was assured THAT refund would be processed. TO FIND OUT that as soon as I open my order it was WRONG! I had ordered there 10 piece wings, NO JOKE there were 7 in the box....SO I CALLED AGAIN at 7:21 PM and demanded a full refund. My order was more than 45 minutes late, and 2 of my 3 items were not correct. The Manager, Johnathon, was helpful on my final call and did listen to my complaints as well as offer my refund. Unfortunately though, too little too late in my book. I asked him, as well, WHY on earth could I have not gotten a phone call?? I had one employee even blaming that this was entirely GrubHubs fault because they did not deliver this far. All it would have taken to avoid ALL of this frustration would have been a simple phone call in the beginning. I have never had such poor service from a delivery before in my life. I will never eat here again.
BE
Beth E
Abysmal customer service. I placed an order through the Eat24 service. Vocellis contacted Eat24 THIRTY minutes after I placed the order and told them that they were cancelling it because they cannot deliver to my address. I have ordered from this Vocellis in the past and they have had no trouble delivering to me before. Sounds like BS to me. I cant believe they waited that long to try and contact me! Horrible!!!! I do not recommend this pizza place. Find another location or pizza chain all together. It is NOT ok for a business to just decide they wont fulfill my order that I had already paid for!
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Brendt Gecowetts
The food is pretty good. I only ever order delivery, and generally get my food in 30-40 minutes, which is as advertised. As such, they meet expectations nicely. Most of the time, they have all the little fix-ins I would like to see, though every now and then they forget sauces, utensils, etc. Thankfully, I have a stocked fridge for that, but I can see others finding it problematic.
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Mahmudur Rahman
Excellent service. I placed an order online through seamless and was sent a text I would have my order ready by 7:55 pm. Delivery guy was here at 7:34. What was more amazing was I was stuck at hotel and needed matches as I am a smoker. I made an odd request for them to bring along matches for me. Not only did he bring the match I asked for he brought two! Haha! Love this place!
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A Private User
Pizza is good, but the service is awful. Ordered pizza for the kids, at 6:00. Called them at 7:00 to inquire about the pizza, was told it was probably 5 minutes away. Called again at 7:30, same answer. Manager was "too busy" to help me out. Driver showed up at 7:45pm with ice cold pizza. I sent him way to help out the busy manager.
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Kat Willcox
This is my kids favorite pizza place. The pizza is great and the people that work there are AMAZING! They are kind and very caring of the community. Every time we have interacted with Adar, he has made us smile. I highly recommend this establishment!
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Mark Whitton
Started out well a year ago. Good pizza, savings from coupons, reasonably fast delivery to Lansdowne, online ordering. Now, no online delivery, no coupons, abysmally slow delivery. I am going to have to find another pizza delivery place.
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A Private User
Ive just called the Ashburn location and asked if they deliver, and got an answer " NO, NO we dont... thank you.." and hung up. didnt even asked me if I would rather have to pick up. I didnt call back. never mind.
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Carol Paiva
Service was despicable! Over 2 hours for a delivery with no attempt to justify delay-and then a cold pizza. When contested, they blamed "Yelp" ( service I used for ordering). Never more!
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A Private User
The address online and in the newspaper ads is wrong.Was lost for 30 minutes before I found it. No direct number to the store have to go through a toll free number which is annoying
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Jermaine Jackson
Horrible food, overpriced and sizes are way off. BEWARE! Just order from one if the chains or Paisanos, not worth it, Ive been burned twice. Again, DO NOT ORDER THIS TRASH.
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Aric Easterling
I have been a customer for over 2 years now...great food, great service, great experience every time. Very community friendly business. Always look forward to stopping by.
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Monica Reddy
Have been ordering food from here for the past 6 months and i loveeeeee it. There artisan pizzas are amazing, the best i had till now. Try out there rolls as well.
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Brendan Cremins
I disagree with most of these negative comments. Great, fantastic, awesome, amazing, fantastical pizza.
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Venkat Reddy
This Pizza joint has become my favorite one . Excellent Pizza and superb customer service.
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Casey Macogay
Wonderful pizza and great service
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adar hossain
Life changing Pizza and Service
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Mitesh Patel
Our go to for delivery pizza