Address: | 1515 N Town East Blvd # 120, Mesquite, TX 75150, USA |
Phone: | +1 972-698-9453 |
Rating: | 3.6 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM |
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Videos With Lilliana
Horrible customer service! i love the food and all but never again will i go and support them or their franchises. their is a humongous "Free Delivery" sign on the front window. so today we call up their wanting some of their food that we wanted to be delivered after having horrible service last time. we gave them yet another chance. and they want to say "oh we have to take that down, we havent delivered in 2-3 years" so i politely asked "oh so after three years yall have forgotten to take down the free delivery sign tht i know many many many people have complained" and the manager by the name of Raymond at the mesquite tx Burger Island Restaurant Stated specifically "yeah we dont deliever" so i ask for the General managers number and name. and he said "why?" and that he cant do that. and at this point i have had it with this place. so i just say you know what i will fighure out your general managers name and number and i will write a statement on you and how your coworkers run you location. so i call another Burger Island and we got the general managers name and number with no questions, complaints, or arguements. this place is horrible i definitely do not recommend supporting this franchise!
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Susie Arizmendi
This place is horrible. I will never place an order again. If customer orders food a certain way you could at least deliver correctly or tell them upfront what you can and cant do. I order a simple salad with out mushroom in it (very allergic) fail to tell me what they could not put on it and deliver it the way they decided I should eat it... NO THANK YOU... I call them back to ask them to fix it and the lady (ANGELICA) tells me she will write my name for the next time I order. I did not call asking for free food or my money back just wanted them to fix my order this lady had a poor attitude. I even offered to wait till the guy could come back again since it is a salad it can be eaten cold.But yet again her attitude and lack of good customer service kicked in hung up on me without even saying how the issue would be fixed. Very upset that this place will no longer be a place for me to order from I will miss the CHILI CHEESE FRIES those are the best. :(
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A Private User
I also have no option but to give this place a 1 Star. Last year I had a HUGE roach fall from the ceiling and land on my back. I told my wife as she was at the register paying for our order to get a refund, she asked why and her mother told her about the roach. We then notified the Health Dept and then went there and validated that there were signs of roaches. Well a year went by, and today we just retrieved our order and started to eat and guess who pops up crawling on my wifes purse...thats right! And at the same time a lady was at the drink fountain and all we heard was a loud screem...a roach crawled up her foot and it also was HUGE. I have never seen Roaches this large in my life. We gave Burger Island a second chance and they again dissapointed us. Tomorrow we will again be calling the Mesquite Dept to file our second complaint. The good thing about Burger Island, they gave everyone in there a full refund:)
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Clara Perez
We have placed orders from this place before with out any problem well today i call and place an order and we waited over an hour i called back to see what happened well the young lady on the phone was rude and said we couldnt find your house mind you they have been out here before i tried to explain that she said i was wrong and our food was cold by now i said are you going to recook my order and deliver it she said nope he doesnt feel like it ..i was shocked i even asked to speak to a manager and shocking he wasnt there either .. I do not recomend this place to no one !!!inside the place is nasty ..food is decent but people there are beyond rude my husband wouldnt let me go up there lol...
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Tiffany Stoneking
This place has amazing food. Unfortunately, the staff ruins it. Last time I ordered from here my order was prepared completely wrong. It was still good, where it wasnt soggy. I called yesterday to place an order and was told no delivery BC their delivery driver didnt show up. Called back today and they tell me they will deliver to me but have to pay an extra $5 delivery fee BC Im "outside their delivery area"....! They have delivered to my home multiple times with no issues. These employees are going run this business into the ground.
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Amy Waddell
Horrible!!! They are so rude!! I will never eat here ever!!! They close at 10 but scratched off the door what time they close!! We show up at 9:30 and as soon as we walked in they said we are closed they had already packed everything up! They had put their clock on the wall 15 minutes fast!! I even showed them it was only 9:30. She said I dont care we stop severing at 9:25. I said I will contact the manager. She said go ahead and laughed in my face!! Is that how you treat people?
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Lauri Bordelon
My favorite burger and fries anywhere! Burgers are huge! My husband can eat a regular size burger here but not me. I just order whatever kind I want as a junior burger combo. That also gives me plenty of their amazing homemade fries with the seasoning salt I cant get enough of. Also amazing here is the price for the amount of food you get. I have tried more burgers here in the metroplex and elsewhere than I can count, but their burgers and fries always win, hands down!
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Roy Davis
Hadnt eaten here for a few years since work moved to Plano and talked family to coming. What a mistake . The place has gone down. Floors were sticky, tables were sticky and had a layer of dirt when wiped with a napkin. Although service time was good the fried mushrooms were horrible and fries tasted as if the grease needed to be changed. If you want burger island suggest the one in Rowlett or Jimmy Big Burger in Garland.
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rhonda pedigo
TWO WEEKS IN A ROW MY ORDER WAS MESSED UP. ASKED FOR MUSTARD GOT MAYO. ORDERED A CLUB SANDWICH AND WAS TO SOGGY TO EAT. HAVE TRIED CALLING THE MANAGER AND HE IS NEVER THERE. PERSON ON THE PHONE STATED HE IS HARDLY EVER THERE. DEBATING ON EVER EATING THERE AGAIN... WE HAVE ATE THERE NUMEROUS TIMES AND JUST RECENTLY STARTED HAVING ISSUES. ALSO OBSERVED THE CASHIER STANDING WHERE FOOD IS PREPARED PLAYING WITH HER HAIR.
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REdd Zarazua
I gave their Richardson location five stars, but the one in mesquite was always a bit subpar. However I decided to go again recently (after multiple visits in the past) and there was a significant improvement. The burger quality was close to the level of the Richardson location. It no longer looked slapped together, nor was the bread soggy. Hope they keep up the good work.
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Francisco Martinez
I cant say that I was impressed by anything at this restaurant. The staff was good and the order was correct so thats a positive. The taste wasnt anything remarkable that would encourage me to return. If you want a change from the normal routine I suppose those would be a good change of scenery if you arent looking for anything special.