Address: | 3401 N Belt Line Rd, Irving, TX 75062, USA |
Phone: | +1 972-258-6281 |
Site: | burgerstreet.com |
Rating: | 3.9 |
Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–11PM 10AM–11PM 10AM–10PM |
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Jaci Lynne
I have eaten at this location several times over the years and recently visited noticing new management! The service was super fast, but the burgers arent as good of quality as they once were. They are now comparable to the fast food franchises and less like the homemade style burgers of the past! I asked for a large order of FRESH HOT curly fries with cheese and got undercooked squishy fries with cold cheese. I dont live but a block away so the food couldnt have cooled down that fast. Everyone that ate the burgers ended up sick that night. That was the first time in a year that I have eaten there and also the last! Think I will stick to Griffs until the quality of the food is switched back to the original homestyle ingredients. For the price I paid vs the food I received, I expected better but would take my chances with McDonalds before dining there again. Also, after they messed up my order, I went inside to fix it only to be met with a dirty and run down establishment. Use some of the money that you have overcharged people and clean/update this location.
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Ashley Roland
The food is always amazing, but the service is horrible. The food is pricey. I recently went a couple of times, and both times I had a problem with the customer service. The last time the guy at the window told me they were completely out of ketchup when I asked for more. Mind you he only gave me 2 packages for 3 order of fries. Not knowing that I knew the person in the car behind me, I asked if they received ketchup, and they said "sure did 4 packs." Why lie to me and say youre out? The last time a server, which I later found out is a manager by the name of Darius laughed in MY FACE once I made it all the way home IN THE RAIN, to find out my order was completely wrong. I tried calling numerous times with no answer. Finally I make it back IN THE RAIN to the store, and they had no customers inside or out. They were just literally watching the phone ring. I will never go to THIS LOCATION again.
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JL Vester
I typically like this chain but this particular location was terrible. So to preface this review please keep in mind there are better spots around the area. We chose to dine in the very very small, cramped interior. I think most of their business is based on driveup orders rather than people hanging out to eat. This isnt a dine-in establishment. They dont have enough room for a wheelchair. I took a bite of my burger and tasted burned meat. The bread was hard as a rock. After looking at it, it was also burned and dry. It was hard to chew. I didnt finish it. The fries and milkshake were decent. The cook in the kitchen was really hustling to get orders out in a decent time and we didnt have to wait long, to her credit. The customer that walked in after us had to repeat his order 4 times. Choose a different location if youre wanting to try this food out.
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Manni Durán
I never got my food. I went through the drive thru and was rushed by the lady on the intercom to place the order. After that I drove up to the window expecting to pay but I was greeted by no one at the window. The lady at the window was on her cell phone! The place was dead and yet I waited at that window for a good five minutes before driving off. No one greeted me or at least apologized for the wait.
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A Private User
Was one of my favorite burger places until today... Ordered a number 2 got home was so ready to enjoy my burger.... Took about 3 bites only to find a huge piece of plastic inside the burger... Really!! Call the store talked to the manager went and got my money back. No more burgerstreet for me. Oh and the manager said she was the one who made my burger even worse that she didn't catch that.
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Brian Weir
Dont plan on dining in. The ALL METAL chairs (thats not a misprint) are designed for minimal dining comfort. Apparently this restaurant prefers to do only drive-thru business and apparently the hard metal chairs and tiny counters are intended to make sure you dont dine here any longer than necessary. The food is great, but the dining area is designed to not accomodate diners.
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Tina Coronel
The worst customer service from Brandon on 6/25/17. He pretended to not speak English. I heard him take orders in the drive thru in perfect English. Very rude and kept telling customers they were out of stuff. I wouldnt doubt the staff plays with food before giving to customers. Very rude and disrespectful. On the plus side, The restaurant is very clean.
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Jennifer Oviawe
MANNNN I went there yesterday and today and the same girl attended to me. She was soooo nice and calm spoken and professional. The food is great. Oh and I left my sweet tea in my car for 4 hr went back and it was still sweet after the ice melted. Thats when you know thats some real sweet tea!!!!!
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Angel Menendez
The food here is actually quite good! Its a little misleading from the street because the spot looks a little shady, and unassuming, but the staff is kind, and the food is quite good! Their burgers taste unprocessed, and the chili dogs are tasty! Check them out!
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Tina Resendez-Vargas
I LOVE their Olive burgers, went.thru there on Wednesday, drove off, well get to highway and take a bite and NO OLJVES. I called right away and they offered to replace the burger. I went in the next.day and thanks Darius for the replacement....it was awsome.
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Kofo Alli
The curly fries was so oily and lack any good taste. The burger isnt as big as they promote it to be. The burger is compacted with large slices onions, tomatoes and lettuces to give it the large illusions. Waste of 18bucks.
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omar ramirez
Love the food but the wait sucks ... also customer service is horrible ... guy thinks he is funny but is very rude when taking order ... that is why I give it two stars ... mainly customer service is horrible
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Tamakia Dean
As much as i visit the location on Beltline & Finley, i was very shocked by the experience i had Friday. They were very rude & unprofessional. I will not visit this location or any other for that matter!
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Don McNeill
The customer experience was freaking horrible the guy that took our orders never greeted us and didnt repeat the order to us, next never made sure if we needed anything else.
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Aaron Donbar
Good greasy burgers just like I remember it. Expect to do take out as there is little seating unless you want to eat outside. Normal for burger street. Greasy goodness.
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PoetryJoy
They are very customer friendly! The Chilli Burger is out of this world! The customers are warm and are regulars who treat you at home. People love it here!
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Dominic Carter
Burger was great. A little high. Staff needs to work on english, a little. Lady looked at me like she really didnt understand what i was saying.
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Britany Roby
IMO best fast food chain burgers. Always hot, fresh, and order is always accurate. Better than its competitors.
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Cassandra Miles
The best ice on planet earth.... love this place only for the ice tho I mean their food is good to though
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Eric Storey
Food is always very good. Great burgers. Long wait times, but worth it if youre not in a hurry.