Panera Bread
| Address: | 3417 Princeton Rd, Hamilton, OH 45011, USA |
| Phone: | +1 513-893-8500 |
| Site: | panerabread.com |
| Rating: | 4.1 |
| Working: | 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 6AM–9:30PM 7AM–8PM |
Location
Photos 100
Reviews 25
CY
Cynthia DeVine
I was completely frustrated with my experience at this Panera Bread. I was actually using gift cards I had been given due to a previous bad experience I had at this very same store. Twice now I have ordered items that were not available but I was not told until I had already paid. The first time this happened my husband ordered a Frontega Chicken Panini and specifically asked for EXTRA BASIL. When we got our food the sandwich had NO BASIL on it, we asked what happened and we were then told they were out of basil due to a recall. The manager on duty refused to help. She said she could take back the sandwich that was missing an ingredient, throw it away, and make my husband something else. This is not a very good solution as we are not the type of people who would like to waste perfectly edible food. I offered up the idea of her refunding my money so that no food would be wasted, but I would be compensated for the item being not as ordered, she refused. I asked for the district managers name and when he would be in. A few days later I returned to the store to see the district manager. He apologized for the incompetence and rudeness of his manager but did not seem surprised when I told him who it was. He gave me three $5 gift cards for my inconvenience and disappointment. After a few weeks we decided we would at least use our gift cards, although we were not thrilled about the idea of going back to Panera Bread. And the incident we experienced in our previous trip just replayed itself. I ordered my daughter a cup of chicken noodle soup. I paid for said soup and went to wait for my order. It was then I was told they did not have any chicken noodle soup. When I spoke to the manager regarding this she told me they had been out for THREE HOURS, SHRUGGED HER SHOULDERS and told me "Our truck doesnt come in until tomorrow." I could not believe how I was being treated. She offered up another menu item, which I took but my daughter did not like and could not eat so I actually had to go somewhere else to get my daughter dinner after my husband and I finished our meal. I will not be coming back to this or any Panera Bread ever again. I cannot believe the rudeness of the managers on duty, the lack of knowledge of items being unavailable, and the lack of decent options when I approached team members about my disappointment.
BO
Bob Gilbert
I eat here about 5 times weekly. The restaurant is always clean and orderly. I read some reviews about the prices, but clean healthy food does cost more and if I think something is too much I dont order it. I watch my caloric intake and serving size. I find this Panerai to be great for this purpose. Also, it takes all kinds of people to make the world go around. The employees work hard to please the customers. Usually, if you smile at them, they smile back
SU
Sue Parks
I go to this Panera at least one time per week, sometimes twice, for breakfast or lunch and have been going since it opened several years ago. Love the fresh, delicious food and friendly staff. Great place to spend some time reading while drinking coffee, or grabbing a bite before or after shopping or sharing a meal with my family. If there has ever been a problem with the food (rare), they are quick to remedy it with pleasure. Couldnt be more pleased.
AL
Alina Light
Every Sunday morning Me and my Boyfriend start with Breakfast at the Panera Bread , I wanted to adress special Thank You to JULLIA who works there around 11 a.m at the cashier every Sunday . She makes our start of the day ,always with beautiful smile and ready to assist You . Not only she is friendly and happy to work there , she as well knows the entire product and shes ready to help You order Your breakfast .
ME
melissa garmon
They suck!! Every time we come here they are always out of bagels and it is only 930 in the morning! If you are running out make more instead of telling people we will have more in the afternoon and they still dont have any!! Terrible business practice!!!
TO
Tom Boulton
What happened to this place? They used to have a bunch of great employees in the morning. Now, the staff seems clueless. The "trainer" didnt know how to ring in an oatmeal? Looks like it is time to sell my Panera stock.
LI
Lisa Knox
Purchased pecan twist and coffee. Very good pastry, fresh and not heavy. Always have a good experience eating at Panera
AN
Angie DeBord
Friendly service, delicious pastries, breads, soups and salads, good coffee, cozy atmosphere with fireplace,
DA
Danny Schneible
Avocado chicken chipotle. $6! Really? If it hadnt been so busy, I would have talked to the manager.
JO
Jonathan Sander
The wait times are decent, even during rush hour, and the food is always fresh and made perfectly.
MA
Mark Kile
Service VERY slow in the morning, if quick is what you need this isnt the place.
NI
Nicholas Haven
Great with allergy two requests but you have to ask for the allergy menu.
H
H Barnhorn
costs have gone through the roof and quality has remained the same
RE
Rebecca Dugger
Fast service, good food.. visit here frequently for lunch.
JO
Jorge Martinez
My favorite Panera. Quick, friendly, efficient.
HE
Hershey Honey
Food is good service is just ok
MA
Mark Wilce
Always been a great experience
PA
Patrick Lee
Standard and good panera
AR
Armando Bello
Really nice great food
RI
Rick Johnson
Management Team
AL
Alex Lopez
Great place!!!
BE
Ben Longard
Love it there
MI
Mike Pateras
Not great.
JO
Joce
Awesome.
JE
Jeremy Roark
Like it
