Pizza Hut
| Address: | 1903 S Taylor Rd, Cleveland Heights, OH 44118, USA |
| Phone: | +1 216-321-1331 |
| Site: | pizzahut.com |
| Rating: | 2.1 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 24
Reviews 9
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Dena C
I should have read the reviews before ordering from here. Please believe it, this location is terrible a complete waste of time! You will leave out angry with your blood pressure elevated. I called my order in, gave it 40 minutes instead of the 20. I waited in line to get my order so that was an additional 10 minutes. They couldnt find my order, they opened every box like another customer said. After asking every employee & looking at every cooked pizza in the restaurant I was told my order wasnt there. Ok so now what? It will take another 20 minutes to prepare what I ordered a hour ago. I said Id wait and ask for the manager. I talked to "a manager" who says I can get a credit on my next order. My NEXT ORDER???, there will not be a "next order" I havent had Pizza Hut in years & decided to try it. I ask how much longer on the pizza? Now this is the funny part...they didnt start making the pizza (O_o)Im guessing because I asked to speak with the manager. I spent close to a hour in this place hot & hungry to leave out with nothing. I will definately never order from Pizza Hut on S. Taylor in Cleveland, Heights again. After many years of not having Pizza Hut this visit confirmed why I hadnt been. BTW I dont write long reviews, but this was an experience I had to share. Spare yourself the upset & disappointment!
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Moon Baby
If you want to wait for a pizza that was supposedly delivered, but never arrived at your door then this is the place for you. I ordered my pizza at 6:42 pm and I was suppose to have it arrived at 7:42 pm. I waited 45 min to call this particular location and for some reason I was disconnected twice. When I finally gotten a live person to cancel the order, her manager or whoever she asked about the order said that it was out for delivery 10 mins ago. I told the lady that I will call back in 10 min if my pizza didnt arrive. As I predicted, the pizza never arrived. I have called this place 7 times in a row because I kept getting disconnected (I use a home phone by the way). When I finally gotten another live person, he said that my pizza was delivered already. That was a God damn lie. I never gotten my pizza and I tripled check to see if I typed in the right address and yes I have. I should know my own address since I lived in this area for over 8 years. I have had problems with this particular place for quite sometime and they have officially lost a customer. If you want to have fun for shits and giggles, place an order at this spot and make it a drinking game. For every 30 min, take a shot to see how hammered youll be. Believe me, youll get wasted in no time.
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Beautiful Love
I kidd you not, literally everytime Ive ordered something has been wrong with my order. Wrong crust flavor, wrong or missing topping, undercooked or sloppy pizza, extend wait time..... How also ordered online once with coupon code, went to pick up pizza, was rudely told well "...well IF you used coupon it would have discount the order..."(as if I were lying). Because of the last staff error with my order (wrong toppings) I had a credit attached to my phine number. The guy had the nerve to tell me that theyre not give my credit back.... WTF. Had me standing there infront of other customers debating over a coupon and my credit due to theyre error! After driving all the way there (waste of time and gas) I left without my order! Of course I called corporate... waiting for response. Ill be driving furthere to a better pizzahut or stick with my papajohns!! If you pick up an order you will see that customer orders are not labeled on the outside of the box... drivers and front desk constantly shuffle and open all the boxes to find your order.....! Save yourself the headache.
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Victoria Duncan
I placed an online order for delivery, and it took an entire 2 hours to show up! I called to ask where it was and she told me that it would leave the store in 10 minutes or so. This led me to believe that it had been sitting there cooked for the past 1.5 hours. When it finally arrived and I went to eat it, they had made the pizza wrong! It had the wrong type of crust and the wrong flavoring. At this point I was too hungry to care, even though I dislike thin crust. As I began to eat it, the pizza was very cold. To the point that I had to microwave it. Definitely will not be giving my money back here again.
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Ammar Junaid
Pizza is good, staff is good. Its just the delivery times are horrible. I was told that pizza will be delivered in 2 hours. After 2 hours i called and was told its on its way. 30 mins later i called. They asked for 15 more mins and i ended up getting a slightly burnt pizza. Today the delivery time that i was giving was 3.5 hours!! I just canceled delivery and opted for pick up. I dont think its the staffs fault . I just think they are understaffed. Management should either get them more help or just stop deliveries altogether.
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ShaF F
Most Ghetto Pizza Hut ever. Ordered a pizza @ 10:30p.m. Was told pizza would be ready in 15min; and would have driver call when on the way. 11:15-20pm no pizza. I called and waited; an employee picked up the phone then hung up. I called a second time store manager Paul answered; stated: the ordered was cancelled @ 11:05 p.m. and there was nothing he could do. They close at 11p.m. Irresponsible kids should not run a store of any kind. I will be calling corporate in the A.M. DONT WASTE YOUR TIME ORDERING FROM HERE!!
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Brandon Baker
CEDAR AND TAYLOR LOCATION CLEVELAND HTS OH...What a pizza pizza shame. I cant believe the mistreatment I just received from Clevend Hts. Pizza Hut on South Taylor and Cedar. The guy Moe tells me his drivers car broke down. Then told me I had better get up there within 5 mins or they will closed, it was 10:25pm. What a discrace!!!@Moe. Who would have thought this could ever happen in Cleveland Heights? What is the world coming to when ur neighborhood Pizza Hut guy doesnt speak english?
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elise hall
The wait times are ridiculous whether its delivery or pick and typically the service is bad like no one has any customer service skill. Then after waiting and dealing with the staff the food is cold. Not to mention one time I had my food delivered and the kid for got my pop and the text me trying to get a date with me afterwards. Ive only had one good experience with this pizza hut location I suggest that someone comes in and retrain the staff and they hire more drivers.
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Tom L
I said "call ahead - secure building" and they didnt. And then the guy called when he was already here and told me where he was to meet him. And then he wasnt there. And then I called the restaurant to ask them to have him call me again. And instead of that, they argued with me about the guy speaking broken English and me not being where I ordered delivery to. So I told them to cancel it. Theyd better refund the charge. Last time Im ever ordering from Pizza Hut.
