Address: | 1501 Greenville Hwy, Hendersonville, NC 28792, USA |
Phone: | +1 828-435-1391 |
Site: | flatrockwoodroom.com |
Rating: | 4.4 |
Working: | Closed Closed 11:30AM–8PM 11:30AM–8PM 11:30AM–9PM 11:30AM–9PM 11:30AM–8PM |
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Natasha Tucker
We have been here three times now and the first two times where great! We decided to bring my parents so there where four of us. We asked to sit at a table that held six as it was our favorite table and somewhat private. The place wasnt busy at the time and there where plenty of tables to put together if needed and other large ones. That being said, the man at the door looked at me as if i had grown three heads and just said no, that table was for eight people. Which it wasnt. As I read the reviews from the past, the only issues seem to come from the rude, easily irritated, unaccomidating owner. When the staff has to apologize for the attitude of the owner and the responses from peoples complaints gets responded to with no apologies, just excuses maybe you need an attitude adjustment and to be more appreciative that you even have a business at all. Although there is plenty of business for you to not care about the people that didnt have a good experience you will be losing yet another group of people that will not return. Its a shame because the food is great and the staff is great. We would rather go elsewhere now and not support such a rude representation of his own business. As you will probably snort at this review, it is here to stay as a reminder that you may not have a business forever and should treat people better as karma will catch up eventually.
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Nina Massengjll
This is the first time I have ever given five stars on a first-time visit to a restaurant they earned it ..Some of the best Memphis style ribs you can find around here smoked. .pig everything you name it. .smoke turkey. . They have a separate kitchen to make oven fired Pizza all the ingredients come from Italy they are to die for so good 10 inch medium size crust right out of the oven they have awards from Over the walls blue ribbons pictures they also have desserts all kinds of drinks at a bar beer large indoor outdoor seating area with a good view this place is unbelievable I will go back when I am in the area again this is in Brevard North Carolina area. They even had clean restrooms that they were small there was one for women and one for men and thats it but I cant complain because the food was good and everyone had large plates so we sampled off of each others plate because we all got something different even the onion rings for good I dont know how they could get everything good or 10 people in our group and no complaints that just dont happen but Im so glad we stopped here after the Brevard Music Festival hope to see you soon everybody should stop when they are in the area I think you will be very happy you did youll find something you like.
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Ed Rivera
last year my family and i went there after apple picking. we all loved it. this year we went there again with more family members and we were turn away at 4pm in the afternoon. they told flat out sorry unless you have a reservation we cant seat or serve you. they were more concern with reservation folks, than guarantee money at 4pm on a saturday afternoon. and then neither the manager or the owner would come out from the back, and talk us. they were so busy worried about a catering job than to talk to customers about this problem. and the chef and the staff we so rude, and not helpful.. i been around the rest. business for over 25 yrs, and i never incounter that problem.. to bad. we will never ever go there at all. we went to 2 guys pizza and ribs in town, the best overall service, after theeeeee owner talk to us in person. and welcome us. we spent alot of money there... p.s dont ever go to flat rock wood room. am sharing this with all of my local facebook freinds.. p.s am from chicago and i know what real pizza is..
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j
Customer service is key! If your food is amazing and your service is terrible well then you leave with a sour taste in your mouth and likely not return. My wife and I decided to try this place after always driving by. Walked in and the atmosphere was great. We were excited. The staff explained the dishes in such detail that I could cook them. We wanted the full experience so we got an appetizer entree and dessert. When ordering I asked for mushrooms to be added on my sandwich and was told no. Are you FRICKING KIDDING ME. Like get outta here let me order my food Im paying Im eating it so why do you choose what I eat. They apparently thought my wifes side choice of agreed upon onion straws which is available as your side choices...was better as fries...thanks for that. Her food was dry. I mean bone dry pulled chicken. Mine was alright. I feel that the 50 dollars we spent on lunch was not worth it. Except the cake....it was awesome.
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Kathy W
2 1/2 stars would be more accurate. I am fairly new to the area and had really enjoyed taking my family there a few times to enjoy the Pizza. The last time we went, we ordered the same pizza and it was incredibly salty for some reason. I dont like complaining but we couldnt eat it ( I knew we would be really thirsty even after a couple bites and we were), so I told our server. Unbeknownst to me, she had fetched the owner who was immediately (and surprisingly) defensive! No apologies, no "can I get you something else," he just kept saying "My recipe has never changed in all the years we have been making it, my suppliers are the same, I dont add salt," etc. It saddens me, because I would love to go back to try again, but with the owner growling back at us like that, we probably wont.
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Jo Peterson
Omg best BBQ ever!!! Id heard nothing but good things about Flat Rock Wood Room and had to try it for myself. My friend from Michigan was visiting and I took the opportunity to enjoy an evening out. We were both amazed at how flavorful and tender the meat was. Neither of us are big eaters so when the large portions were brought out (She had the pulled pork and I had the brisket) we were convinced there was no way wed be able to eat it all. We were wrong. It was so good, we simply couldnt stop! The waitstaff was quick, knowledgeable and friendly. The decor bright, interesting and welcoming. I highly recommend this restaurant to anyone who loves BBQ. It is by far the best Ive ever had! I cant wait to take my daughter when shes here next week. Jamie is certainly the BBQ King!
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John Bryan
Very Poorly Managed. My wife and I ordered the wrong items for this type of place; thats our fault. My hot sandwich was served five-seven minutes before my wifes cold salad. They brought the wrong salad and we had to wait again for the correction. OKAY- no big deal....its not the servers fault that there was no management to ensure proper food; temp, service and coordination in the kitchen. Our server knew there was a problem, and asked if the manager had come by; he did not. Poor food and poor value is one thing. Poor Personnel is inexcusable when there are so many better choices up the street.