Cold Stone Creamery
| Address: | 2700 W Mallard Creek Church Rd #210, Charlotte, NC 28262, USA |
| Phone: | +1 704-548-9650 |
| Site: | coldstonecreamery.com |
| Rating: | 3.7 |
| Working: | 12–9PM 12–9PM 12–9PM 12–9PM 12–11PM 11AM–11PM 11AM–10PM |
Location
Photos 66
Reviews 35
AR
Arlo Bennett
This location appears to be entirely staffed by subdued black teenagers. I had a hair in my ice cream one time. Theyre generally slow to move people through the line, and I watch in amusement as the employees fumble over and past each other while trying to use the tools and ingredients to assemble your order. Also, they appear to not be fundamentally aware of their top favorites because they also have to look at the board constantly when making something like an "All Lovin No Oven" or "Germanchokalatekake". They should know all of these by heart, heh. The place is somewhat dirty and they keep two out of the three doors locked closed.. This is really dangerous and stupid. I have been here several times and the experiences havent all been bad. Most of the folks there are friendly and do a decent job. On my last visit I did notice 2 of the ladies not wearing hats or hairnets of any kind. This is a bit gross when you consider they are vigorously working directly over your food to smash it and mix it up. The franchise owner appears to be an absent one. I have never seen a manager on site in the evenings, either. I wouldnt recommend this location to anyone. I havent had any issues at the Concord Mills spot though.
BR
Bryan Hall
My son and I went tonight for ice cream at 7:30. Unfortunately they had no more waffle cones made, and they were to be open until 10pm. So, knowing it only takes 2 minutes to bake a new cone (and from experience having worked at an ice cream store myself), I asked to wait while they cooked a few up. The three workers were not very busy yet said they didnt have any more tonight and would not entertain cooking one. I persisted, but finally got fed up and went to the concord mills location instead. This location is lazy! I wonder if the manager knows these workers are not satisfying customers. #disappointed - update - came again at 8:15 and no waffle cones again. Poor planning or lazy? Not sure which.
SE
senselesspuma
3 out of 4 of our orders were completed correctly however any item off the "hot stone" menu has to be watched because my order for a funnel cake was lost until I mentioned it to the personnel after I calmly waited for 25 minutes. Then they acted like they will make it for me and then offered it for free after all of my group was finished with their items. So no way am I going to make my friends wait longer and possibly lose another order. I understand things happen but come on.
JO
Jo Ann Casavant
For as expensive as this place is for icecream youd expect that they would make you selection correctly. I ordered an item they have had on the menu for years and the kid put the wrong ingrediants in it and then told me I was wrong. A co worker corrected him, but not until after my like it was made. It was not as good as it should have been. Disappointed.
WI
william gray
Very long line which was not being moved at all by all the teenagers that wete there joking around in the back. They had the workers going from the register to making food without washing their hands or wearing gloves, which is gross in my opinion. I walked in disgust with my girlfriend mad at me.
ME
melanie oyola
Bad bad bad!!!! Nunca tienen waffle... Mal servicio! No son limpios y tampoco te quieren hacer el waffle caliente.
CO
Cory Hunt
Cold Stone is the best place in this part of Charlotte to get Ice Cream or a delicious dessert. I would recommend this location to anyone looking for a romantic getaway or just a treat for the kids.
BH
Bharathy S
Ordered birthday cake for my daughters 1st birthday. Although we ordered in the last minute the cake was ready in 24 hours. Everyone liked the cake and it tasted awesome. Pricey but worth it.
SH
Shanmugasundaram Esakkimuthu
They forgot to prepare the birthday cake and gave a lame excuse of the software acting up. Had a good feeling till now on the quality of service from coldstone but not anymore.
KR
Krunal Gupta
Very bad time if you around 9 PM. less staff. long wait time like 30 mins to 45 mins. server puts less qty in you cup. Try another location instead of this.
MO
morgan faircloth
They were out of almost all the flavors, after waiting in line for a long time and seeing there was no flavors was disapointing. Very bad experience!
ST
Stacy G
Lots of combos you can make up. Great place to bring the kids for a treat. I like that the ice cream is really light and fluffy tasting. Yum!
JA
James Johnson
Very poor service from college aged employees, youd be better off driving up to Mooresville or driving to Steele Creek are for Cold Stone
AN
Anissa Hunter
I cant say anything bad about my fav ice cream place except warning you will GAIN weight eating it, lol. Soooo delicious!!!
LA
Lakeisha Hill
You can create you own ice-cream. Try their funnel cake ice-cream sundae... Ita awesome! I love it!
JE
jessica [email protected]
Overrated!!! The prices are ridiculous! There are always kids working and lolly gagging.
WI
William Moll
If youre a student at UNCC they offer discounts. Just show your Student ID when you pay.
EX
Explore / Transcend
Please open more locations. This one is ALWAYS slooowwww and overly congested.
SA
Saili Ghavat
Great options to try on. A little expensive on the pocket but worth a try!
JE
Jessie Harris
Great Ice cream. Need to clean inside windows for dead flies and smudges.
TH
ThugRoyalty.
Horrible attitudes. I told them I was never going back!
BH
Bhaskar Charan
Likes cakes... Especially ice cream cakes here
TI
Timothy Shaw
I love the chocolate with peanut butter.
IN
Inspired Fox
Cheesecake fantasy with a waffle bowl.
AL
Alexandra Flores
Very friendly. Love this location
VI
Victor Bubuioc
Always delicious and refreshing.
WI
Will Simoneaux
Not a lot, or the best seating
SO
Sonya McCrea
Great place for great ice cream
WI
William Wilson
Excellent service. Ill be back
AN
Annabella Neko
Quick staff, great ice cream
SA
sasideep b
Love the founders favorite.
JU
Julie Delesdernier
You need more employees!
DA
Dario Franca
I love this spot great
AM
Amirtha S
Nice.....
SU
sushanth Reddy
Yummy
