Address: | 1301 North Ave, New Rochelle, NY 10804, USA |
Phone: | +1 914-633-3224 |
Site: | northendtavernnr.com |
Rating: | 4.4 |
Working: | 12–3PM 12–3PM 12–3PM 12–3PM 12–3PM 12–3PM 12–9PM |
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David G
Sadly to say the North End Tavern is the pits and the owner Frank doesn’t seems to care. I have been to North End Tavern a few times twice ordering a medium burger and both times it was served to me well done. My family and I went back to the restaurant on Sunday, Father’s Day and gave it another try figuring that the last experience was a fluke. I proceeded to order a medium burger again. Once again it was served well done. I ask our server for it to be re cooked. When it came back from being re cooked, guess what? It was once again served well done. I called Frank the owner the next day to complain about our experience his restaurant and his answer was “I sell 300 burgers a week and no one else complains and maybe his restaurant wasn’t for me”. He then proceed to say “sarcastically” we comped you on the bill, what else would like me to do”. Frank, I have news for you, I didn’t t want or need a free meal. What I wanted was a good meal cooked the way I asked for it. Frank, what I want you also to do is not be nasty when someone takes time to call to complain about your restaurant and say I am so sorry that you had a bad experience and not be abrupt and uncaring about it. I find it a bit funny though another patron near me also retuned their burger because it was well done and did not reorder another one. Frank are you starting to see a trend? One of your staff also said they get a lot of complaints about your burgers blaming the mix of meats used in the burger. I think that was one of the most ridicules things I ever heard blaming the mix of meat. A burger cooked to 165 degrees is medium anything past is well done no matter what meat you cook. In addition, it turns out our server was Franks daughter who was equally rude. I guess the apple doesn’t fall far from the tree. When I received the check, she did nothing to make the situation right. I asked if there was a Manger or the Chef was available to speak to. She preceded say “the Chef or and Manager were not at the restaurant only the Sous Chef was at the restaurant and cooking that day. Finally, our server relented and gave me Franks number and proceeded to say” he is my Farther and is only one of many partners and is not going to answer his phone anyway. The only person who seemed to care was the bartender who tried to smooth things over, too little too late. I guess this is a case of a restaurant owner who doesn’t care about his patrons returning and looking to just make a quick buck!
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phil silver
just the kind of place that was needed in the north end of New Rochelle. 4 of us were there on Fri night and everything we ordered from the menu was just perfect. We had great wings, brisket and chicken sandwiches, and poutine. The kitchen delivered the food without a delay. Good tap beer selection, very efficient and friendly staff that expertly handled a crowd that filled every table and bar stool. Put this place on your list to go for a night out or as a regular stop when you dont want to make your own lunch or dinner.
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Chris Briscoe
New chef + new menu + outdoor seating + all the good stuff they already had = the best pub in New Rochelle. Do not leave there without having the short-ribs and cornbread, and the new burger list is outstanding. The wings and the pretzels are (and always were) pretty great too! Management seems really inspired to keep an atmosphere going that is good for sports fans, families and just a plain ol night out with your friends. Cant wait to go back!
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Danielle Kirby
Great atmosphere that North New Rochelle needed! Food is great- people are always having a good time when Im in there. All ages are welcome, which is nice. Staff is genuinely nice and attentive. When is it not nice to see people smiling?
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Kristen Schimmrich
Have been here twice now, and both times we had a very pleasant experience. Food was delicious. Atmosphere relaxed and enjoyable for couples or families. Great place to unwind and watch the game.
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david bobrow
Had a hamburger here it was the worst I ever had maybe the rest of the menu is good I dont know and Im not going back but if you do go order something other than a hamburger
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Richard Wainwright
First time here. Timely service, excellent burger (ordered rare, solid pink center, perfect! ), good fries, good beers!
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Joel Polanco
Best staff, best prices, great food and drinks love this place. I come here every pay check
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Leonard Gjoni
Great food. Love the atmosphere and the beer selection. Friendly staff.
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David B
Maybe there are other dishes are good but the hamburgers are terrible
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Mark Rosing
Local, good food, good beer selection, friendly staff.
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Dhaval Karena
Delicious food. Great place for lunch & dinner!
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amegbor komlanvi
The best restaurant in New Rochelle.
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Michael Dinevere
Franky is the man!
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Phil DiBuono
I love Tommy