TGI Fridays
| Address: | 23 Crystal Run Crossing, Middletown, NY 10941, USA |
| Phone: | +1 845-692-9070 |
| Site: | tgifridays.com |
| Rating: | 3.7 |
| Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–1AM |
Location
Photos 100
Reviews 20
MI
Miguel Ramos
The service is always terrible and after staying away for about a year we decide to try it again last night. It was still piss poor service as we never received cutlery and I scavenge empty tables to get it. I had to remind the waitress numerous times for drinks and the kids refills. The kids food which we ordered ahead of our own came out in a reasonable amount of the time but after an hour waiting for my wife and mines dinner we gave up. Of course the manager comes over and apologizes for the lack of service and takes off our entrées and the appetizer that is supposed endless but was brought to the table twice. Bottom line is this place has consistently bad service and is poorly managed as this seems to always be an issue. We watch the manager go from table to table to address other tables issues on how bad the waitstaff was. Stay away and save yourself the frustration as there are other options.
MA
Maranda Barsich
Super busy. Waiters and waitresses very scattered and not very attentive because it is so busy. They are nice, but still could use a little bit better customer service. Mix up on orders twice. I stress that the wait is tremendous any day of the week. The food is very exceptional but at less one thing in your plate is weird, wrong, or cold. You can see the manager and writers and waitresses are stressed. Ive been trying to busy restaurants and have gotten better service. Our table was by waitress station and despite the busyness there are people standing around. They blame the computer screen for order mixup everytime and blame that for the wait. The person that owns this place or manages it needs to do something about the people that work here.
MI
Mikey Noynay
The place wasnt busy when we arrived which was around 1pm. We had the chicken burger, all american, and the stack burger. The burgers were amazing/juicy/tasty and the fries/sweet potato were really crispy. Overall the food was really good. What made it an amazing experience was the waiter, Alan. Damn, that Alan is one amazing dude. Pure class in terms of character and service. I hope Alan becomes a Manager of that location someday and eventually becomes CEO of TGIFs because everyone can learn from him. If I was on the show called "Hidden Bosses" for TGIFs I would give this guy a full ride to a Business School and even volunteer to step down in order for him to take my job. Anyways, Alan is awesome.
A
A Private User
I go to Fridays in Middletown almost exclusively. The friendliest crew you will find anywhere. At Fridays in Middletown you are treated very well. The managers always strive to see that you get good service. Dont listen to JNJ, all his reviews indicate slow service. Perhaps he or she is very accustomed to Happy Meals. Fridays does not have a drive thru window. They actually cook your meal and put it on a plate too! That is hard to do in 3 minutes.
BR
Brian Fediuk
Well, the TGI Fridays chain used to be good, but theyve raised their prices to try and be a "premium" chain restaurant. The price does not reflect the quality of the chain. I like using the burger as an indicator of price. Most places in the area charge $10-$12, but the price starts at $13. Eveyrhting else scales inba similar way. There is nothing wrong with this particular chain, but the franchise in general is an overpriced place to eat.
BA
Barbara Force
This TGI Fridays is divided into two sections - a bar area and dining. I like the bar area because the booths are curved, so you and your company can sit and look out at the restaurant and see the TVs, people-watch, or just see your food coming. Service has improved recently, though you still get the occasional quirky server. I like the 4-7-4 menu items. Theyre well-portioned, and I always leave feeling very full.
AS
ashley moore
Worse TGIF. Ive given this place so many tries and they never fail. Staff is rude and never seem to know what to do. Always under new management. Bar staff is nasty, watched them touch money and then grab a handful of strawberries for someones drink. Everyone needs to be retrained. Uniform attire is sloppy. When I was complaining to manager, two other people appeared and complained about their service too.
CH
Charles Guardino
We have been here twice now both times we waited 30 mins for drinks and the app came out at the same time as the dinner. This restaurant has been going down hill. If we come back theres a good chance this place will get a 1 star review. Manger did help the first the app came out by giving us one dinner and the app free. Does not make up for the fact it keeps happening.
MA
Marco Soriano
Bad service.. checked online said the restaurant. Closed at 1, got 3 meals and asked for a desert and said they couldnt make a desert because the kitchen had closed. And last call was 30 min prior to when we ate. At no point did anyone ask if we needed something because of kitchen bein closed early. Have bein coming here for years but this time. Service really sucked.
HE
Henry Kramer
I had a terrible experience. I ordered nachos and several minutes later my waiter came back to notify me that they were out of nachos. I ordered pot stickers and when they arrived they were cold! To top off my poor experience after my cold pot stickers arrived I had to ask my waiter for some silverware.
MA
Malcolm Scott
It gets no stars! .. The service was terrible, I recieved the sampler without the ribs, had to ask for napkins, side plates and silverware.My main course was over.cooked.and dry. The drinks were watered down. I complained to the manager and didnt pay fot the sampler. NOT THE WAY TO END MY FATHERS DAY!
BR
Bryan T
Food was good. Staff seemed frazzled. Took a little while to be seated. They seemed understaffed. A little slow with the service but not too bad for a Saturday night. Asked about the endless apps. The catch is its $10 PER PERSON. Not bad if youre dining alone. Absurd if youre with a family of 4.
RA
Rabriar Rabriar
Called the place and nobody answers, showed up and nobody at the front, finally decided to walk to the bar and place my order to go. At least the guy at the bar was nice enough to listen to my complaint, not sure he could do more than that. My last time at this particular TGIF.
YE
Yelitza Marinel Volcán Montilva
Comida normal, nada extraordinario, sirvieron la comida tibia, la atención del personal ok. Nada destacable.
AN
Anthony Church
Great food. Like.. Really really good. Always friendly staff. Almost always great service. 4 stars because of the small portion sizes. Just ate there and Im hungrier than when I went in.
KR
Krystina Steck
By far the best Fridays I have ever been to. Our waitress Deena was super friendly and attentive. We were greeted at the door by another friendly individual. Overall great experience.
PO
Pon Squared
We usually like the food here but this location has the worst service ever. 9/10 times there is a problem and we leave unhappy. Do yourself a favor, go to a different TGI Fridays.
TY
Ty Kuhn
The food is great, doesnt take long, the service is wonderful all the servers are very kind, and their 10 dollar endless appetizers= endless garlic parmessan wings. Its wonderful
BR
Brian McLaughlin
You must go to Trivia Night here (Friday nights). There is a crowd that goes there just for the trivia, and its quite a hoot, even if you come in last and get the pity prize.
LI
Linda G
Potato skins way to much saaalt. Husband not happy with ayce apps boneless wings started hot 3rd reordering cold. Wont go back to that location ( Middletown, NY )☹☹☹☹
