Taco Bell
| Address: | 268 NJ-10, Succasunna, NJ 07876, USA |
| Phone: | +1 973-584-4761 |
| Site: | tacobell.com |
| Rating: | 3.9 |
| Working: | 7AM–1AM 7AM–1AM 7AM–1AM 7AM–1AM 7AM–2AM 7AM–2AM 7AM–1AM |
Location
Photos 100
Reviews 28
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Tiffany G
I visit this franchise about 2/3 times a week always receiving excellent customer service until LAST WEEK. My boyfriend and I went to grab some lunch at Taco Bell going about our normal routine but as I was doing so the employee taking my order at the drive-through was unattentive, disrespecting, and unprofessional. While giving my order she started to have side conversations allowing me to hear it through the voice box/speaker at the drive thru. Due to her side conversations she was not paying attention to my order and failed to ring up my order properly. Another employee then took her place and took my order at the drive-through. THAT ITSELF TOOK 8 MINUTES. When I approached the window to pay I told the man taking my credit card that the woman who passed me along was very rude and her service was unacceptable. When he closed the window the woman who first took my order then started becoming angry and yelling stating she wasnt rude and I dont know what Im talking about. He then opens the window to give me back my card and he slaps my credit card in my hand. I looked at him and said "YOUR SARCASM AND UNPROFESSIONAL BEHAVIOR IS NOT NECESSARY." He then had the audacity to say that "I (the customer) am wrong and hes having a bad day!" THERES NO EXCUSE FOR TERRIBLE CUSTOMER SERVICE BECAUSE OF A PERSONAL PROBLEM. My food was given to me cold and the lovely experience I thought I was going to have was SHATTERED. The two employees are Tim and Tania. As I left I pulled over the call the customer service number on my receipt. I spoke to a representative and was told Id receive a call back in 3 days... its been almost a week. Im truly devastated by the behavior of my local Taco Bell. The next closest Taco Bell with a drive-through is 23 miles away. Since MY VOICE IS NOT CARED TO BE HEARD, I DONT FEEL COMFORTABLE GOING BACK TO THE Succasunna, NJ. This is truly ashame and unacceptable. I thought TACO BELL CARED FOR THEIR LOYAL CUSTOMERS... I guess not. Its horrible that I have to come to realization about my local Taco Bell and how they dont care about loyal customers who has called and commended them, who has always given a smile and a thank you for making my food. Cant believe this. Im just in awe.
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Abby Benjamin
My favorite fast food establishment, hands down. Crunchwrap Supreme is full of flavor and leaves you feeling full without a ton of grease or added calories. Doritos Locos Fire taco pack the punch if you like spicy food. Taco Bell is our familys favorite guilty pleasure. The price is great, we can feed our family of 3 for under $15 - unbeatable at other fast food establishments. They also offer a hand full of vegetarian dishes. A great crowd pleaser.
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Joseph Day
runs out of beef and other stuff constantly managers are nice but clearly need to order better.. staff is the worst rude pervs with staring problems one of the girls that has worked here forever is one of the most nasty people i have ever met in my life have heard her and others talking badly about customer making fun of ppl with chalenges and saying things like what they will do to the food for rude customers
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Chaz Monterroso
Stay away from this Taco Bell unless you want horrible customer service, cold food, and to be treated disrespectfully by MANAGEMENT. In all my years of going to Taco Bell Ive NEVER encountered such a shameful experience. THE DISTRICT MANAGER WAS DISCOURTOUS AND UNHELPFUL. Save your money, theres plenty of other franchises better than this one!
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Angie L
First time ever going there! My cashier William M he was extremely helpful throughout the whole Mexican Cuisine experience. He guided me throughout the ever so expanding menu and I got me a loaded griller. It was fantabulous to say the least!
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Icy Walrus
Worst Taco Bell Ive experienced. They have enough employees yet the tables and floor are a mess. The food is always made sloppy, sometimes with the wrong ingredients. I think its time to retrain the staff (and probably management as well).
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Douglas Weinhold
This particular taco bell is usually delicious; however, today they were terrible. In a Grande Meal of 10 crunchy tacos, 3 had borderline-frozen lettuce and another 3 were cold. It took the crunch right out of the shell - no fun.
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Victoria Rogers
This is the "good" Taco Bell, unless you get the off-crew. Then its basically an unmanaged no-mans land, where the staff is more concerned with yelling at one another than handling customers.
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Heather Sawaqid
YO THEIR BAHA BLAST HAS NO SYRUP IN IT. ITS BASICALLY SELTZER. IM SO MAD RN WHO TF WANTS SELTZER W A BURRITO RUDE TACO BELL THATS SO RUDE I AM SO ANNOYED service n food was ok doe
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Lil Pump
I went to the drive through! And my cashier William Metzger was awesome he got me a 5buck box and he was awesome he gave me recommendations on this fine dine! Ask for William Metzger
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Vibhuti Dubey
Quesadilla was looking like it is yet to be cooked. Cheese was cold ... Guacamole was frozen, not even thawed Always loved mexican food , but will never go back to this place.
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Kyle Guest
This is your typical taco bell, good food and quick service given how busy they get. The employees are also very nice people and they also have relatively healthy options.
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Agi W.
Usually clean on the inside, service is quick through the drive through, I noticed that some specials are a little more expensive better than other places Ive been to
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Tom Olmsted
Very slow at the drive thru so be sure to go inside if youre in a rush. The food and service is fine, but be sure to check your order because its probably wrong.
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Adrianna Mendez
They literally always mess up my order, just came from here and they gave me someone elses order, my soft drink was all gross carbonated water... never again
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Alexander Sullivan
Every since Dan Schumacher started working there the soft taco meat to cheese ratio has increasesd dramaticly. It will be a sad day for us all when he leaves.
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April Bjorklund
The staff was friendly but lacks knowledge on their products when asked about an allergy. They were helpful and patient, but the staff was mixing up orders.
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Michael Ruccio
Both orders i received were incorrect. Noticed after i got back to my office. Waste of time and money if they cannot get an order right during lunchtime.
MA
Madelynn Freire
I ate a wonderful Nachos Grand Bell. It was a magnificent blend of beef, beans, tomatoes, sour cream, and queso. Will be returning. Lovely restaurant.
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Glenn Fisher
This is the slowest taco bell ever. They are friendly and the food is standard taco bell but if I see two cars or more in line I just drive away
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C. R. Kohler
Food is great but theres always such long wait to get your food. Theres always a massive line. Edit: Yep always huge wait here.
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Mason Ian
They messed up a simple order and refused to fix it. Service was bad area was small and bathroom dirty. Would not recommend.
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Laurie Vorst
Bought a box of tacos, couldnt wait as there are none in my area. They were BAD WE ALL GOT SICK!!!! Tasted sour! Yuck
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Kayla Sandy
Ive never had a bad order from this one. They are always nice to me and its pretty clean.
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Mike Bartek
Good deals and came out at a good pace with a long line of cars in drive thru window.
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Amit Kumar Raut
First time with my son to eat crunchy tacos. Good helpful employees . nice and clean.
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Jose Escoto
Los baños muy sucioa
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tony bure
It was heaven on earth Im pretty sure the food was prepared by Jesus himself
