Hamburg Hot Bagels
| Address: | 90 NJ-23, Hamburg, NJ 07419, USA |
| Phone: | +1 973-827-2700 |
| Rating: | 4.8 |
| Working: | 5AM–4PM 5AM–4PM 5AM–4PM 5AM–4PM 5AM–4PM 5AM–4PM 5AM–3PM |
Location
Photos 100
Reviews 16
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Nad Z
HORRIBLE - RUDE - OWNER & STAFF - HARD BAGELS! MAKE MY OWN BAGELS? WHAT?!!! Let me start by saying I NEVER write reviews. This is my first ever. This experience was was bad and made me feel so terrible I just had to do this. No one else should be exposed to this. I could not believe the way I was treated. Its Fathers Day morning we woke up a little later than usual so hitting a diner that would probably be crazy packed was out of the question . So my wife and daughter suggested we pick up some bagels. Knowing I didnt like the "Hamburg Hot Bagels" very much, they are always on the flat harder side, I still went there because it happens to be the closest one to us. My girls dont really mind the harder bagels. I walk in, its a mess. There are about two registers and 6 customers standing around not knowing where the line begins or ends. Shortly after, a shout that comes from behind the counter... "People Please! try to figure out between yourselves who is next dont ask us. Mind you, the customers dont even know which line to get on. After after standing a bit and letting a few older folks that came after me in front of one of the cashier areas, I finally ordered. 4 plain bagels please and here is when it gets nastier. I nicely said to the guy behind the counter... you cant ask the customers to figure out for themselves where to line up. You, the shop should set some direction first. This is the way it works everywhere. Looks like they prefer the confusion and chaos. Oh, where did I leave off... Once I made may comment the guy threw the bag of bagels down on the counter and said as he ran off to the other side of the shop, they are not responsible for that. He suggested I get my own bagels. WHAT?!!! Make my own bagels? Are you crazy. A tall bald man shortly came over after ( I was told he was the owner) and asked me what happened. I said your server asked me to serve myself because I asked him you should let "your valued paying customers" where to line up making it easy for them. Guess what he said... Thats the way it is. If you dont like it too bad. WHAT?!! I could not believe my ears. The owner doesnt care about what their customers are feeling. Saying Ill take my business elsewhere, I walked out as well as several other customers after hearing what just took place. Everyone was in disbelief. People...Future customers... I know it may be the closest bagel shop, but drive the extra 5-10 minutes you will get much better service and better bagels too. Moral of the story... Mr Hamburg Hot Bagels owner, you cant treat customers this way and not expect them to let the world know the way YOU treated them. Remember a customer rarely talks about a good experience (the internet has helped with this) but will usually tell all their friends about a bad experience (the internet as also helped with this) Difference being technology lets the entire world know. Hope you change your ways. Happy Fathers Day.
JE
Jennifer Hyland
I had the exact opposite of Nads expierience. A few weekends ago we went there for the first time on a whim. The service is quick and friendly and the atmosphere is lively and boisterous. They are the only place I know of in a 50 mile radius that boils the bagels, leaving them perfectly chewy in the outside with the thin hard shiny crust on the outside. The lox spread has a generous amount of lox and is perfectly dense and creamy. The only reason I cant call them excellent is because I grew up with Ess-A-Bagel in Manhattan. Its my new daily stop. If youre in the area to ski from the city, make it a point to stop here. You wont be dissapointed. I promise. Id go so far as to stake my reputation as a bagel and deli guru on it.
MI
Mike Hayden
I usually go there super early in the morning for their fresh, fantastic bagels and spreads. I went today, a Saturday, at 10:30, and the owner and two dedicated workers were competing for who was the most awesome and productive worker ever. It was the olympics of one legged men in ass-kicking competition to the death. The line was out the door and they were still cranking out an order every 30 seconds. Just because the line is long isnt reason to leave! Stay and be warmly greeted and well-fed. Cheap in my opinion, too. 2 bucks for a cream cheese bagel! If you read this, go there!
JE
Jess Passmore
This place is great! They have the best bagels ive ever eaten and they give you loads of delicious home made cream cheese to go on it. Everythings home made and done from scratch in there. You can catch the owner making bagels at 5 am and boy does it smell good just from the parking lot! Service is speedy and friendly. All the stuff there is good from the breakfast burritos to the bagels to lunch even, they make one heck of a sandwich too! All in all 5 out of 5 for me, hands down the best place in Sussex to grab breakfast or lunch.
JO
josch kenerson
THE BEST BEST BAGELS AROUND!! Theres a bunch of different bagel options, as well as cream cheeses and sandwiches. Large selection of drinks and pastries as well, and you cant beat the friendliness of the employees! Seriously though, dont go anywhere else... These bagels are that good
JE
Jessica Passmore
The best bagels in Sussex county, its as close as you can get to New York City quality. Friendly people, freshly made bagels everyday, homemade cream cheese, tasty deli sandwiches and side salads. Been going here for years, plan on going for many more.
MA
Mack Wilowski
Delicious bagels and hot sandwiches. The owner and employees are very friendly and passionate about the business, and the food never disappoints. I personally recommend the Manhattan wrap and Greek panini.
MI
Mike Stols
Everybody is so nice and care about customers. Always energetic and just a great environment to be in. Bagels are also great and they never get your order wrong. Highly recommended :)
RO
Romelia Roman
The closest thing to a NYC bagel place in North NJ the owner and staff are A+++++ service and you cant find a better place anywhere in Sussex county ..amazing !!!!
CA
Carlos Quiles
Love this place. Folks there are super friendly and the food is delicious. If you are going to go, get yourself an order of fries! Youll thank me for it.
WI
William Deloi
Delicious fresh hot bagels. Lots of bagel and cream cheese varieties. We love Hamburg Hot Bagels and when people visit, thats our go-to breakfast spot.
A
A Private User
Delicious, with fair prices. Best bagels and best cream cheese anywhere around. Good deli options too! Friendly staff is a plus.
DY
Dylan DiMartino
Consistently great bagels and food coupled with very friendly service results in an excellent experience every time you visit
JO
John Culotta
Really great Bagels and homemade cream cheese blends. Super friendly staff who welcome and are thankful for your business.
MI
Michael Bush
Awesome food and awesome people! Best sandwiches in the area! His T. E. & C. hoagie with double everything is my favorite!
SA
Samantha krieger
The bag less and food are made fresh deli The Bagel are amazing and they have tons of cream cheese choices to choose from
