Teppanyaki Grill & Supreme Buffet

Reviews 3

EV

Evan K

My wife and I moved into Bay City last fall. A few months ago, we dined here and thought it was the best buffet in the area if not in the state. We decided we wanted to come back as the sushi and everything else seemed magical. Just last evening (7/1/17), the experience was quite a bit different. Last time we came in, we had a small discount (10%) from a flyer and it felt like we were a bit scrutinized by the cashier, Corey (Cory?), but we figured he was having a bad day or got burned by people cheating the system. This evening we came in as we had a valid flyer we printed for Teppanyaki that expired on 7/15/17 and made no mention about it being valid or invalid at specific locations (see attached). He explained it was for other Michigan Teppanyaki locations and would not work there. In a condescending manner, he stated that we just printed this off (why post it on the internet if it is not supposed to be printed?). If I were on my own, I would have walked out right away, but my wife was really set on dining there. We had 2 adult buffets and just waters for over $23. The place was pretty dead which didnt make sense as we were there at dinner hour. The food was room temperature. The taste was still good, but it was probably best when it was originally put out for lunch 5-6 hours before. We would have been fine with the minor food problems, but the topic of the evening was how Corey the cashier was rude to us within seconds of walking in the door. For what would have knocked off about $3 for the customer (us), Corey decided to risk: 1) driving the customer away or 2) causing the customer resentment for being treated like a counterfeiter. These are really the only 2 outcomes of this situation. From a business point of view, in this situation it is probably wisest to assume for such a tiny discount that the customer is probably just confused and just go ahead and give the dang discount. If the customer does this a second time, then the business can assume that the customer is a scammer. If it wasnt for my wife, I was going to skip the tip and let the staff know that if they dont honor their coupons, I shouldnt have to honor giving a tip - unfortunately, the waiter would be the one punished and I am guessing that with Coreys personality, he probably wouldnt have done the right thing and spotted his waiter a couple of bucks. So yeah, as a customer, I at least have the power to vote with my wallet in the future. You can guess which restaurant we wont "vote" for next time we are in Saginaw. Maybe a heartfelt apology will make a difference in the future, but for now this review will be out there for all to see and a couple of customers are gone now for a good long time (if not for good). If the restaurant is really strapped for cash and wont honor promotions anymore, I think that some general social skills training could help. A phrase to use could be, "We are really sorry sir, but we dont honor this promotion at Teppanyaki in Saginaw. However, we are happy you are here and hope that our price of $23.14 (?) is reasonable for what we will provide you for." Also, we noted it was strange to be required to pay before eating at a sit-down buffet restaurant. This seems to send a message to the customers. Edit: I forgot to mention that staff needs to glance at silverware when it comes out of the dishwasher. Ours had a few gross spots of residue. This just happens sometimes, so I wouldnt ding a restaurant for one instance, but I still have to mention it.

CL

clayton shell

Teppanyaki Grill & Supreme Buffet Review My first thoughts when I walked into Teppanyaki, I was not impressed. You pay before you are seated, and immediately after paying for my meal, I excused myself to the restroom. The urine on the floor letting off an “oh so pleasant” aroma that did wonders for my appetite, setting the mood for the entire experience. My first plate consisted of Tappanyaki Chicken, Black Pepper Chicken, Pepper Steak and Broccoli, Crab Rangoon, String Beans and an Eggroll. To say the least I was not pleased. You could not tell the difference between the Black Pepper Chicken and the Pepper Steak, save for the name and texture. The chicken was dry and rough, while the beef was slimy and chewy. I went for the egg roll, which I couldn’t stand a second bite, which I do like to provide for the sake of eliminating variables. Even the crab Rangoon, my favorite thing of all Asian Cuisine, could not turn this plate around. The best thing on the plate happened to be the beans. The second plate was made of Fried Rice, Chicken and Broccoli, Orange Chicken, Frog Legs, Spicy Shrimp with Zucchini, and to top it off one California and one Crab Sushi Roll. It was no better that the first time around. The first bite I took was of the shrimp, which was actually quite splendid. If I had been served this as an entrée with a side of rice, just throw a fortune cookie in with a cold drink they might have had me sold, but no! It was a downhill spiral once again. This time instead of the chicken being over cooked, it was clearly under cooked, limp like a noodle, it lie there half eaten on my plate. After I had tried everything on my plate, I pushed it away with relief. As I sat there writing, a waitress stood before me confused on whether or not to take my plate, the amount of discarded food on it could have confused anyone. She actually reached for it, paused and spoke aloud, “Oh, you’re not done.” I picked up the plate and handed it to her, she thanked me quietly and went back to work. I was dumb founded by the looks on the other customer’s faces, they all seemed to be enjoying their selves. Yet, out of the many things I put on my plate, I could not for the life of me find one to turn this review around. From start to finish, the staff was quite pleasant. Though I came here to eat not be waited on.

GO

Godzilla James

I had all kinds of problems at this restaurant. First off, I visited here about 5 PM on a Friday night....a restaurants best and busiest night...the restaurant is decked out in impressive oriental themed decor seriously ment to impress. They even have a live choa fish pond....as I approached the buffet table I noticed some of the food did not look fully cooked....then as I put the first fork of food in my mouth I new immediately it was not fully cooked...I thought how strange not to have your best cook on duty on a Friday night...there were several items not fully cooked on the steam table....I wondered if they felt that the food would finish cooking while sitting in the steam table....it didnt work for me cuz I wanted to eat then ...not in a half hour... The other problem I had was with the clientele....the majority were 300 hundred pounders walking around in muscle t shirts, flip flops, and baggy gym shorts....long hair tied back with a rubber band and long unkept beards...the large farm girls were walking around in loudly printed yoga pants with a tatoo here and tatoos around their ankles..they were all joyously oblivious to their look as they were focuseded on there second or third plate of chow. They were loud and brash as they filled the air talking about nothing. One sixty-ish lone diner had drippings and droppings all down the front of his t-shirt. He was fine with it. Maybe his left overs for later I suppose. The waitress I had was good, attentive, and polite.