Bob Evans

Reviews 4

D

d preston

Terrible. If you want the short version: 6 month Pregnant wife. Uncrowded Bob Evans. Well over an hour. 2 hot drinks. No water. No straws. No creamer. No food. Told our order never made it to the back. An awe for Peggy the managers level of unconcern when she seals the deal with "I GUESS I CAN GET YOU A CUP OF CHILLI TO GO OR SOMETHING". Pregnant wife and I go to Logans Roadhouse and cancel plans. The young guy that sat us was helpful and nice. He stopped what he was doing to seat us immediately and looked diligently for the manager when we paid and asked to speak to one. We met our served 15 mins later. Our waitress was very bubbly and happy. Her friendliness was the reason I decided to get up and search the tables for creamer for my coffee and straws for the one out of two waters we did receive. We got to talking with other tables. One couple who had missed a large part of their movie, the mother of the family of four who was overcharged for the food she never received even though the rest of her family was finished eating, and the couple that never made it past drinks. After an hour and 15 mins of running out of things to talk about in the not so busy restaurant we were notified that our simple order of pancakes and a chicken cranberry apple salad never made it to the grill. we were given the same " it will only take 5 mins" line the mother had gotten 15 mins before and chose to just pay for the 2 drinks and go find food for my wife. I said it nicely because in my mind I had a hard time seeing her employed after that level of negligence The nice gentlemen found the manager. I truly did not want anything to attend for my experience but rather to bring it to the managers attention of how things were going on the floor. (The family of four was about to really lose their cool) Instead Peggy gave us a slew of excuses and "I GUESS I CAN GIVE YOU A CUP OF CHILLI TO GO OR SOMETHING" We declined or cup of reheated chilli "or something" and went to Logans to find my wife something to eat.

PA

Pamela Odom

My daughter and I went to the Bob Evans Restaurant on Middlebelt Road in Livonia on 2/17/2015 for lunch. We were seated promptly, but after 15 minutes, we still had not been even offered a beverage, let along have our orders taken. The waitress was at the next table of 6-8 people, all of whom were being complete asses, questioning every item on the menu, sending her back to the kitchen to see if certain changes could be made, then when the waitress returned with an answer, they would change their mind about that item (even though the kitchen was willing to accommodate them). We were promptly ready to order our meals, but we received no service, apparently because management requires wait staff to stand at tables for certain people, while they try to decide what they want to order. The waitress glanced nervously at our table a couple of times, while standing at the table of asses, but clearly she had been given her orders. We left after 15 minutes of no service whatsoever. The restaurant was also filthy. On the opposite side of the section we were sitting in, there were 2 women laughing, yelling, and pounding on the table, which made for a less than pleasing atmosphere in which to eat. No one at this restaurant made any attempt to quiet them down so other diners could enjoy their visit. Very unpleasant atmosphere, with very poor service, and filthy. Apparently there wasnt a manager working on this day. We left, went to Applebees, there they service was, as usual, exemplary, the staff competent, the manager clearly in evidence, the restaurant clean, and the food fantastic. Bob Evans is clearly not the restaurant it once was, and the customer base has taken a nosedive, which negatively impacts other diners.

JA

Jason Milne

I wish I could leave zero stars. I went to this location today to celebrate the 76th birthday of my stepfather, who was recently diagnosed with cancer. I arrived late to our family gathering, and I still waited over an hour for the food to arrive. When the waitress Jesnique took our orders, I thought she would go counterclockwise, but then it was clockwise, then it was across the table, and then back again. But this was a distant memory by the time our food came. Let me back up: I didnt want my stepfather wasting some of his last hours on earth waiting for food to arrive that would either be cold or non-existant. I walked up to the counter where the kitchen was and asked if the food would be ready because my family as getting antsy, I was assured that the food was coming and also that Jesnique was as ansty as they were. My familys meals were sitting under a heat lamp....Fifteen more minutes passed and our food finally arrived, cold and soggy fries, sausage patties like rocks, hotcakes? How about notcakes. Hot salad? We tried to grin and bear it, because we all love the birthday boy, but the tables that were dirty next to ours from the moment we walked in were dirty with the same half-eaten plates of burgers and chicken strips that were there when we left. No refills were offered, but the manager came and apologized...Before all nine of us even got out food, which seemed to involve every staff member in the place. Probably to prevent a lawsuit. Basically if I had to have my teeth pulled out with rusty pliers or eat here again, Id pull out my teeth because pliers wont disrespect me. avoid at all costs.

MO

Molly Wubbenhorst

This was one of the worst breakfasts I have had in a LONG time. Basted eggs came out cold and hard. Toast came out not toasted and looked as if the cook poured the butter (if you want to call it that) over the toast. After dropping off our food, the waitress didnt return for at least 10 minutes to find out if everything was ok. I asked her to take the toast back as it wasnt toasted and she argued with me that it looked ok. There was one piece that had one corner toasted. I explained that this was hot bread and not toasted at all. I also asked her to leave the "butter" off so i could butter it myself. 10 minutes later, the toast was brought back out. As she was approaching the table, she made the comment that she wasnt sure why they were so afraid to toast the bread. It was exactly the same...not toasted but hot bread. I asked her to take it back and remove it from the bill. First of all, if you as a server didnt think that it was going to satisfy the customer, why would you even bring it out that way...AGAIN??Also, as a former server, I would have come back to the table asking if there was anything else I could do or if the customer would like to speak to the manager about their experience. Knowing how disappointed we were, the waitress simply brought the bill with a credit for the toast and walked away. I will never visit another Bob Evans. The selections are extremely overpriced. I can get a much more satisfying meal for half the price at Leos Coney Island across the street. Thats definitely what I will do next time!