Wahlburgers

Reviews 5

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Nate Grant

I was really looking forward to a good burger after a long night at the casino. I was not very happy with the overall visit. The burger was ok, and that was the best thing about my visit. * Ordered a "Coney Island Hard Root Beer Float" and was brought an IBC root beer float. No big deal, but it took over 20 minutes to get my actual hard root beer float. * Although the above mentioned float is advertised as a "Coney Island Hard Root Beer" float, it was made with Not Your Fathers Hard Root Beer. I much prefer Coney Island to Not Your Fathers. I wouldnt have ordered it if I knew it was made with Not Your Fathers. * The "onion rings" are not onion rings. They are straight up onions dredged in some flour or whatever. No "breading" whatsoever. I counted 7 other people who ordered these and were not eating them. I threw mine out and saw a lot of other full baskets getting sent back, presumably because nobody liked them, as I definitely did not. * The fries also tasted like onions, which I assume is because they are using the same oil to fry the onions as the fries. I have experience in commercial kitchens. When cooking things with strong distinct flavors, such as onions or fish, you need to use a separate fryer to not taint the other foods with undesirable flavors. They are apparently unaware of this common practice. * I ordered an egg on my burger. It wasnt there upon arrival. I told the waitress and she did end up getting me my fried egg, but it took 15 minutes and my burger was cold by the time I got to eat it. * Although our waitress was friendly, she didnt seem concerned in the least bit about the issues we experienced. We totally got the impression that she was just used to the way things operated here and had no desire to make it better. If it was just one or two minor glitches in our visit, I wouldnt even let it get to me. When it becomes a "one thing after another" scenario, its hard not to just walk out. Im surprised I am giving it 2 stars, but the burger was tasty, although cold.

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Jay Camron

Horrible experience decided to go here for my partners birthday. We sat at the table for 22 mins without anyone asking if we wanted water or a napkin to say the least. As we sat there 10 mins going in I hear a guy yell, "this place sucks it has to be the worst customer service ever" so I look at my partner he who is usually the particular one was very calm saying well its a busy location so that they may be a little behind, me on the other hand...agrees with the yelling customer. I noticed we are sitting here no-one has acknowledged our table for a simple glass of water as Im in need of it to take my medication. So we continue to sit twenty mins in a couple of ladies are seated besides us and within 3mins someone approaches the ladies and greets them and ask for their beverage choices...Well that was all my partner needed to hear to express the mistreatment that I was explaining to him earlier as was the fella yelling across the table in disgust about the service he was given. My partner says to the waiter "excuse me no disrespect but we have been sitting here for over 20 mins without any acknowledgement and they just got here how is that ?" the waiter rudly replies "you are not my table" wow so we are not your table therefore you dont care that we are sitting here for decor...hummm so my partner is a lil irritated by this and the waiter rudly replies well what did you want anyway.......smh.... Well Sir. Some service would have been great Im thinking . My partner suggested some water or just a nod that we exist would have be nice. After the waiter suggests rudly SOME WATER

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Robin P

Another example of entertainment personalities using their name to sell below average food. I had their Double Burger w/ their house dressing on it. It was, at best, skimpy and painfully average. Had the thin onion rings with it and they were also average. I wont go back. I know I can get a better (and bigger) burger at Red Robin and have bottomless fries come with it for the same money. Cant see this franchise lasting. The two friends I met for lunch felt the same way. Also (and this is classic) a waitress (not ours) came to our table and snapped-up our napkin dispenser and took it to another table (WTF??). We had to stop another employee and ask for another napkin dispenser (again, WTF??). Food took forever to arrive and once it did come (via a kitchen runner) our waitress was nowhere to be found; no follow-up for drink refills, etc. Everything is served throwaway style (paper cups, plastic silverware baskets with paper). I dont mind a burger in a basket but, for the money youre paying for this food, I would appreciate having my iced tea in a real glass and having real silverware to eat with. Im fine eating a burger-in-a basket with a knife and fork....but, the paper cup and plastic silverware stuff just seemed CHEAP and didnt cut it for me. Music was too loud to allow for a conversation at the table too, ugh. I recommend you pass this place by and go to Red Robin, Five Guys or any one of a number of other places that do burgers much, much better. Ya, Im not going back.

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Jill T.

The food was outta this world! We happen to get the worst server in the house, hope yall share tips because our waitress certainly wasnt pulling her part, the other ladies were interactive with her customers making them feel welcome! Good job ladies for stepping up and making the experience better! Now for the food! AWESOME! The guys choked down on beef burgers, loaded down with the works! I went for something different called Thanksgiving day! Who knew butternut squash and stuffing on a turkey burger!! For those that follow my reviews, YES, I ate meat! Only half, that was all I could handle, but I didnt think it sounded like it would be very good vegan style! My one gripe, those stairs, I tripped twice, they were slick ( possibly greasy and wet it was raining) I had on leather soles on my shoes, so I dont know?? But when I was using my walker to get around 7 months ago, we would have dined elsewhere, I couldnt have sat at a bar and no one wants to dine at someone elses butt level. So, that being said, please think about your handicapped accessibility or tell me where it is. I know that the family that went into Astoria passed you up because of the seating issue! They were disappointed, how many more have you turned away? I am willing to discuss options with you and correct my post, just contact me!

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Jeffrey Battin

First time customer last night, around 6:30pm. After being told our wait would be at least 20 minutes, I decided to grab an IPA. No longer did I finish my first sip, when a text alerted me that our table was ready. As we were escorted to our upstairs table, I noticed a packed room bustling with happy, and joyous people. We were immediately welcomed by a laid back, sincere and genuinely personable server named JASON. Let me be clear, the fresh burgers, onion rings, and tater tots were an absolute blessing to our tastebuds. Wonderful food! My wife is also a major fan of the TV show and loves both Mark and Donnie. But the food failed by comparison to the extent that Jason added value to our dining experience. He buzzed about the room, totally in synch with the needs of each of his many customers. He even made the time to chit-chat with us, and stopped by our table no less than 10 times. Never did he pressure us to leave. As a 25 year serial entrepreneur in marketing, I notice all the details. Especially when a server like Jason causes me to hit the pause button long enough to write a post like this on Google. To the management of the Wahlburgers in Detroit, you would do well to make sure you recognize this young man, and often. To new customers, make sure to request JASON on your first visit.

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