Punch Bowl Social Detroit

Reviews 3

QU

Quinnetta Allen

The customer service I received from the time of me planning my event as well as the day of my event was extremely poor. I am not sure why. My event was booked by Jeri Zink who stated after booking the event that I will receive a email notification with her number on it for any questions or additions to the event. I tried calling the number on a few occasion to add catering packages to my event and received the voicemail each time. I left detailed messages with the reason for my call as well as call back information but to my surprise there was never a contact back from anyone at your establishment. Upon me arriving to my event I was greeted by Michelle whose hospitality was so dissappointing. She had a very standoffish demeanor as if she did not want to work. I explained to her that I was looking to order large order of food for my event and explained the situation with Jeri. Well she begin telling me what I "CANT" do. Everything I asked for she told me I cant have. The only pleasant thing she did do was to go get the Chef on duty so we may speak. He was extremely pleasant to me and tried to help the best he could. He provided my party with 100 wings, salad and bread which was great! I tried to start bowling upon are arrival but noticed that the lanes were not powered on. I searched for Michelle who disappeared and when she finally returned it had been 45 minutes. I explained to her the issue with the bowling lanes. She left to talk to someone downstairs. When she returned she stated "Oh he forgot to turn it on" so I responded by asking so do the 3 hour booked time start from the time they turn them on? She stated abruptly "No it starts from 8:00, keep in mind it she now after 9:00. I am really not a confrontational person so I didnt say anything back. Michelle struggled with getting everyones bills correct. There was a few parties who had issues with billing the wrong cards. Then once again around like 9:30, Michelle disappears again this time for almost an hour. I had to go downstairs to find assistance. Where I was greeted by a young lady who told me she will get a Supervisor for me. A few minutes later a bartender came up asking who wanted drinks. I asked him was there a problem with our current waitress and he said he had no clue where she was. Shortly after he took drink order she popped up. She never apologies for the extended time she was gone. We then booked a karaoke room "which was extremely fun." Due to my larger party we were all in the karaoke room and it was kind of stuffy so we had the door open. A member of your staff came to the door and snatched the blazer that was hanging on the door knob and threw it to the ground to snatch the door close. This caused everyone it the room to been to yell "Aye what are you doing?" He states "Oh you guys want the door open?" As if we didnt notice that we had an option to close it. That was really unnecessary. I was extremely disappointed with with event experience. I chose your venue over many others to provide my party with different type of experience. I have bragged to everyone before who had never visited your establishment about the atmosphere. This was not my first time there but it was the first time I got a chance to experience all you guys had to offer. Most times on the weekend when I visited it was to packed to try everything. So this year my Birthday falling on a Monday, I said it will be perfect for us to do everything. After my experience last night me or the 30 people who was with my party will not be returning to your establishment. Being that I live in downtown and brought guest from Chesterfield, Troy, New Baltimore and Chicago to come experience what the up and coming downtown Detroit has to offer. Your establishment did not leave a good taste in anyones mouth. I pray that that you will obtain staff that come to work everyday with a smile and pleasant attitude with one goal in mind to service your guest with easy, spectacular customer service!

ZE

Zenia ElSharrak

Ive been to Punch Bowl a handful of times. A couple times for catered events, and a few times with friends. Punch Bowl could be cool hangout but its managed poorly. Ive experienced a lot of issues during each visit. Limited Alcohol selection. Only light beer on tap is bud light. Tried ordering captain Morgan and southern Comfort, they dont have either one. Was there for a work event where the vendor paid for open bar, liquor beer and wine included. Coworker tried ordering a Hennessy and Coke, we were told Hennessy is not included. She asked if she could pay the difference, bartender said no and rolled his eyes at her. So she decided to pay out of pocket and open a tab. When the bill came, each drink was $22, for a single! Uhh you might want to warn someone when their tab is going to be almost $70 for three drinks at a free event! Bartender was really rude when she asked why it was so much. Bathrooms are disgusting. They already look like their 10 years old. Womens bathroom had missing fixtures, black mold under hand driers and paper towel dispensers. Entire bathroom needs a deep cleaning. Looks like a dingy dive bar bathroom. Waitstaff during my last visit a week ago was just like any other time Ive gone....Slow and unattetentive. I feel like every single time Ive been here they have been short staffed. Always takes super long to get a drink. If you sit at a table expect to wait 10-20 minutes everytime you order a drink, no less. During my last visit, we were trying to order some food. Theyre menu only had about 6 items on it. When we tried ordering around 8:30 pm, only 4 were available. They sold out of tacos, and they ran out of burger buns for the evening. I feel as if you should have everything on the menu if you are only going to carry 6 items. The bowling is set up kind of weird. The keyboard is about 4 feet in front of the display monitor, so if you need to change a players name or correct a score you have to step about 4 feet back to see what your typing on the keyboard. It literally makes no sense! So much potential here which is why Im writing this review. Hopefully management reads this! This place is a great go-to when you have a mixed crowd of friends. It had a few bar games which set it apart. The food is usually pretty good compared to most bar food. Parking is also easy here and well lit. Location is also good. I really wish their management would step it up! I want to like this place. All the issues I mentioned above werent a one-time observation. My company has spent tens of thousands of dollars at this establishment. Ive personally spent hundreds of dollars here.

JE

Jeremy Render

I want to preface this review by saying the only reason Im not rating PBS (Punch Bowl Social) at one star is that this was my first visit, and its possible my group and I just had a string of bad luck. That being said... I attempted, unsuccessfully, to plan a gathering at PBS for my wifes birthday. Several weeks prior to our desired date I submitted a request for a reservation/info through the PBS website. After a week or so I had not gotten a response so I called. The woman I spoke with said she was not able to put in a reservation for my group size (14) and that she would have to transfer me to their event coordinator; once I was sent to her, she informed me she could help me with reserving a few bowling lanes if I was willing to commit to either $500 or $1000 worth of food/beverages (2 or 4 lanes), but that they could not accommodate a reservation for our party. We had to cancel our plans. We successfully rescheduled for a few weeks later after reaching out directly to a friend of a friend who we found out was an employee, albeit for a smaller party (8 rather than 14). We arrived 10 minutes prior to our reservation time, and were finally seated 25 minutes later; it was a surprise it took so long as the table we ended up at was empty the entire time...we had assumed it was for another party since we were not being seated. After being seated and brought some water our waitress came back (after a member of our party spoke with someone) about 20 minutes later to take our drink order. Our party of eight ended up having two rounds of drinks and an entree; from the time we arrived until we had paid our bills we were there for just over three hours. Our waitress disappeared for 20 minutes (or more) at a time, and upon re-visiting our table would ask how we were doing as all of our glasses sat empty, both water and other drinks. On a few occasions we ended up walking over to the bar ourselves to get a drink. The food I had was solid (burger) and they have a pretty decent drink menu; my wife sampled a few of the types of punch they have and enjoyed one, and the atmosphere on the bar side seems like it would be a good time if you were with a smaller group. Bowling, darts, shuffleboard, pool, and some arcade cabinets rounded out the gaming options; all were reasonably priced. Overall it was not a pleasant experience, and I would personally never recommend PBS to a friend or family member who is planning an event or gathering...but if you are on your own or with a smaller group I think it might be worth checking out the bar side. I will not be making any attempts to revisit.