Johanssons Dining House

Reviews 3

SA

Sandra Camacho

We recently planned an event for 37 guests, it was planned a month and half in advance. When we got to the restaurant, there werent enough seats for the guest. We had 37 guests they only had seating for 33. When my guests sat at another table because they didnt have anywhere to sit they were asked to get up, only to then be told to sit there again, when they realized they didnt have enough seating. We had an anti-pasta table, the anti-pasta appetizer wasnt enough for our group and it never got refilled. I don’t think it was presented appropriately. Having guests going into jars to get the appetizer seems a little tacky to me. Also we had people from another table that werent part of out party helping themselves to our anti -pasta table because of where the table was placed. Some of my guests didnt get their salads until they asked for them, when everyone else was done with theirs. Drinks were never refilled and they never offered wine or beer, which i had agreed to pay for. We had crab cakes and steak, the steaks were raw, i mean raw, when some of my guests asked to have their steaks cooked some more they were told NO! Because they refused to cook the steaks some more the food was all trashed and my guests didnt eat. The icing on the cake was when they were 1 plate short and one of the guests said they didnt get food, they were told all the food was out and there was no more food. Then the waitress proceeded to count heads in front of all my guests and no we didnt have anybody extra. There were two waitresses and one of them had a really nasty attitude, she was rude to my guest at every table. everybody complained about her. She got nasty with one of my sisters and my sister finally let the waitresses have it and told them what a disaster the event was from the beginning until the very end. My guests asked for steak knives they were told the restaurant was out of steak knives. When the cake came out they never offered coffee to any of my guests.We were told they were under staffed,they knew they had a party of 37 they should of been prepared. Towards the end of this event, I took a few moments in the bathroom to gather my thoughts and to compose myself. I have never been so embarrassed in my life. This isnt the first time I have put an event like this together. It was very unfortunate that the service fee was included because I wouldnt have given them 20%. I can assure you that I won’t ever step foot in this establishment. After contacting the owner about my concerns, they did nothing to try to make up for ruining my event that was suppose to be very special. WHAT A HUGE DISASTER AND DISAPPOINTMENT!

KI

Kim Papier

I used to go to their Sunday brunch with my wife and daughter 3 out of 4 Sundays. The waitress Leslie was always awesome, but sometimes was unavailable because they tended to assign her to large parties. So, of course, when I strongly requested Leslie as my waitress for a large party of family members I was treating to brunch as a late Christmas gift, they gave me some guy Id never seen before and we waited forever for everything from drinks to coffee and water refills. Its a buffet...what more did he have to do but bring beverages!?! On top of that, as a regular, I never noticed the small print on the brunch beverage list that mentioned an automatic 20% gratuity being added onto the check for large parties and tipped this disinterested server over $50 more on top of what they had tacked on. He never returned to explain that the gratuity was already included, nor did he return to thank me for almost $100 in total tips on a $231 check! To put the icing on the cake, as our party was leaving, my wife and I saw Leslie, standing around, not busy at all. When we told her that we specifically requested her, she was flabbergasted. She hadnt been busy all day, hadnt had any large parties and there was absolutely NO reason she could see why we shouldnt have been able to receive GOOD service in her section. The following week, I tried to speak to the manager about it and was told by her son that she had left early to see his sister in the hospital and assured me that she would get back to me. This was in February of 2014 and Im still waiting! So, rather than treat my wife, daughter and I to a complimentary brunch (which wouldve been about what I unknowingly overtipped) and continuing to have us as loyal customers forever, they ignored the issue and have lost that amount (plus generous tips for their servers) 75 times over by my estimation. I used to rave about this place but NO MORE! I even overlooked their refusal to put out more smoked salmon when it would run out well before the last seating for brunch many times. Then they came up with a clever idea...for three straight weeks they offered only cinnamon raisin bagels! Once i asked for french toast that wasnt rock hard that my daughter could actually chew (it hadnt been restocked and the 3 slices left were really old. The male owner looked perturbed and grumbled, "Well, yknow...it IS a buffet!" Apparently one that saves money by not bringing more food out, I guess. Pretty slick owners. Except for the little bit of money they saved cost them my business forever.

CO

Cory Burkholder

I got kicked out of the restaurant for being there "too long". I decided to go today for their sunday brunch. All you can eat and drink for 22.50$. Good deal right? no, because what they dont tell you.. is that you can only stay for 2 hours. But no where does it tell you that. Not in the restaurant, not on their website, the waitress doesnt tell you... NOTHING!!! However, I was cut off from drinking and eating after only 2 hours. 9 minutes ago · Like The waitress told me, and three other friends with an infant that we had to leave to go the bar so they could seat more people. They wanted an infant to go "sit" at the bar? 8 minutes ago · Like · 1 The kicker is, after we paid and tipped, that we couldnt drink or eat anymore. 7 minutes ago · Like So, I told the waitress I wanted to speak to the manager, the waitress explained to me that the manager told me to go to the front of the restaurant to talk to her. EXCUSE ME, I THOUGHT I WAS THE CUSTOMER. 6 minutes ago · Like So I went up to the front of the restaurant to figure out this insane rudeness. Just when I thought I seen it all, I came across the most unfriendly manager in customer service Ive ever met. I explained that there was nothing told to me about this "2 hour rule". The end result was still the same, I was told never to come back. There was no care that we had an infant with us and they didnt care that they didnt tell us about the 2 hour rule. 4 minutes ago · Like The thing that gets me the most is that there were 8 tables open when we were leaving. Plus there was a table for 4 that was in their 70s that was sitting behind us that was never asked to leave. 3 minutes ago · Like My buddy and I go regularly on Mondays for a drink and a burger and decided to try this brunch out.Today was my first day with the WORST experience in restaurant history. I was planning on inviting my friends and family on Sundays regularly BUT I MOST DEFINITELY WONT BE NOW.