Sanders Cookie Jar Bakery
| Address: | 13140 Pennsylvania Ave, Hagerstown, MD 21742, USA |
| Phone: | +1 301-797-0076 |
| Site: | sanderscookiejarbakery.com |
| Rating: | 2.9 |
| Working: | 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–5PM Closed |
Location
Photos 100
Reviews 17
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Jennie Khun
I had previously purchased a king cake here, which was excellent. I placed an order for a half a sheet cake for a graduation party. I went in 2 weeks in advance with a picture of the cake I wanted. A simple design of stars, a grad cap, and the words Congratulations and Name, which is obviously nothing too difficult. I drive by here every day in the morning at the same time, and the lights are always on. I told them I would be picking the cake up at 7:30, and was surprised that unlike previous mornings the lights were off up front. Even after going in, and 2 other customers coming in the lights remained off. The lady flashed me the cake quickly, and then taped up the box. When I got home I was appalled at the quality of this cake. I’m sure she realized what poor quality this was, hence the lights off and hurried pace. IT WAS HORRIBLE! Everything. Not one good thing could be said about anything on the cake. First the cake wasn’t even cut down to even it out. They iced it with the left side being significantly higher than the right. The writing, stars, and lines were horrendous. The stars were poorly drawn, and were all cracked in the filling. The lines were not straight, and the icing pipe was repeatedly broken up as if someone had stopped and started the lines multiple times. Then the graduation cap drawn on was absolutely the worst. It is misshapen, crooked, and the icing was again all broken up. It is a wonder this place has even stayed in business. This quality of cake I would expect from a tenth grade tech student, not a professional bakery. I honestly don’t think the cake could have come out any worse. If you pay for a professional cake, then it should LOOK like a bakery made it. DO NOT BUY CAKES HERE!
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Kelly Llewellyn
I have been a faithful customer over the years at Sanders..until today. I went to pickup my husbands birthday cake, in a rush I paid for it and left. When I got home I realized, it was not at all what I had asked for, Dave, the owner and Perrie will recall, a deer playing hockey. I called the store and the girl who answered the phone told Perrie who was baking that I there was a lady on the phone who wasnt happy with her cake (yes, I could here you and you were rude as well), he told Dave to take the call. Dave offered no apology or compensation or offer to make it right, just tha the would tell Josh...big whoop! I have never seen such poor customer service in all my life! You are rude and do not care about good customer service. I loved the food at Sanders Cookie Jar but I will never again order a cake from then ever again. You should be ashamed of yourself!! How dare you be rude to customers and offer apology for a botched cake.
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Bogdan M
My daughter win a contest at school and the prize was half dozen of cookies from Sanders. We arrived last night there with couple of minutes before the close time. I parked in front and when the lady from inside saw us she run to lock the door. Was verry rude because my both daughters remains looking on the window to inside. Was my first time there and for sure my last time. And if anybody will ask me I will not recommend that place. Was not about free cookies because anyway I will buy more than those free cookies but how you will feel like a parent when you child will ask you why the lady dont want to open the door.
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Nora Walters
Our family has ordered several cakes a year from them for a long time. They are really great with customer service every time we either call in or go in. The desserts are terrific!!! I always get compliments from people at parties or get togethers about the food. Everyone thinks its homemade. Then I tell them its not made by me, but by The Cookie Jar. Several have started checking them out and love it! If you havent stopped in, you need to! Your tastebuds will love you for it, maybe not your scale.
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Lynne Smith
I stopped in to get holiday cupcakes for a party I was attending. I picked out over a dozen very nicely decorated cupcakes and the lady put them in the box. When I opened the box the decorations on the top of the cupcakes had been smashed down by the lid. Disappointed I paid extra for the decorated cupcakes only to have the decoration smashed. The icing tasted good but the cake part of the cupcake was flavorless.
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Hannah Wilhide
I will never go here again. Went in last week when website said they were open. No one was there. No note, nothing. Went in yesterday and staff was completely rude. Saying I had to buy the cookie cutter for the shape I wanted AND they couldnt get them done in time anyway. Very unprofessional.
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sandy miller
People were friendly, and price was good but I ordered 1dozen yellow cupcakes with peanut butter icing I personally didnt like them they were really dry and had no flavor the icing didnt even really taste that well. I will not be going back.
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Madeline Statton
Great bakery. It does get very busy around the holidays so be sure to bring some patience! Their cookies and cupcakes are delicious.
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Chris Smigelski
Love this place. Im usually there every Monday to pick up pastries.
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Barb Hansen
I love this bakery, it is cheap, excellent sweets, and good service.
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Admiral Kirk
The service is great and there is a broad selection of baked goods.
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Rose Nichols
Simple and homemade! Love everything about the baked goodies!!
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Wayne Wetzel
Pleasant service,quality baked goods, reasonable prices.
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David Lewis II
Great food, great style and all out great service!
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Elizabeth Dugan
Amazing donuts. pastries, pies and cakes.
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BreAnna Suiter
I love their Danish and artisan breads!
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Robert Wagner
Best place in the area
