China Express
| Address: | 514 SW 10th Ave, Topeka, KS 66612, USA |
| Phone: | +1 785-233-8887 |
| Site: | topekachinaexpress.com |
| Rating: | 3.6 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 11AM–10PM |
Location
Photos 15
Reviews 16
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Sarah Kerwin
As others have mentioned the food and prices are acceptable but their customer service is truly terrible. After waiting 90 minutes for my food I called the restaurant to inquire about my delivery. I was told that it had already been delivered. I thought this was weird since I certainly didnt have any Chinese food. I was told that the delivery driver would contact me in a few minutes. He did and thats when things got rude. He told me that he "handed the food to the guys working on the truck in the driveway". I explained that 1)I drive a VW Bug and its my only vehicle, 2) I live by myself and had no guests, 3)no food every made its way into my house. It was clear that a mistake had been made and that the food had been delivered to the wrong house. Additionally, someone took food that someone else had paid for. However, his response was, "I guess I just gave the food to some imaginary people then." No. You gave it to very real people. They were just the wrong people. Up until this point I wasnt really upset - then I most certainly was. It took quite a bit of convincing to get my food to me.
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Jossie Hicks
Its hard to order from them unless you are familiar with the menu. There are no descriptions. You go on what you know of other places. I am new to this Chinese restaurant (I just move across town) and some of the food I ordered was different than what I had expected. Brief descriptions of the food would be a HUGE help. Both on the paper menu and online (really either one and I wouldnt complain). The food was hot and arrived sooner than expect. Our driver was very nice. And the food I ate was decent. Although not exactly what I wanted. I would give them a higher rating if I hadnt paid for food I didnt like and couldnt eat. UPDATE I have ordered twice since and havent been able to chew through my meat. The taste of my food is bad as well. I think I got lucky the first time because since then everything has been terrible EXCEPT the donuts. Those are magnificent.
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Jacci Meakins
We ordered 4 meals online and after an hour and a half of waiting, we called to see where our food was. The worker answered that they "did not see the order online". Then we had to wait another half hour to get our food. One of our group members had to travel and was not able to get his food on time. When we asked for compensation, they offered extra egg rolls and did not take responsibility for this POOR customer service. The worker then said "If you wanted your food on time, you should have called." We paid for quality food to be delivered ON TIME. They should not have the option to order online if they are not using it!! If they would have worked with us to make this right, I wouldnt have been so inclined to leave a negative review...
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ZombieFobby
Terrible customer service. Ordered a vegetable chow mein for delivery. When the food arrived there were no noodles, just vegetables. When I called the restaurant to inform them of this they told me that "chow mein doesnt have noodles." Look up any definition of chow mein... Ill wait... They all mentioned stir-fried noodles, right? Right. The restaurant staffer I was speaking to refused to send someone with what I actually ordered and had the audacity to tell me that I "ordered wrong." Do not give this establishment your business. There are plenty of fine Chinese restaurants in Topeka, but as far as Im concerned, this isnt one of them.
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Steven Melancon
We just moved here and were hoping to eventually find a good Chinese place. This place did not disappoint. Theyre pretty fast too! So fast, they have a drive thru. It wasnt working when I went, so I cant really comment on that. But I walked in, ordered two combos, and was out with my food in at most 10 minutes. I rate Chinese restaurants on how good their general tsos chicken is (because thats all I ever get) and this place gets 5 stars. Its just like the one where I grew up in South Carolina.
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Riva Pewamo
So this is the worst place to go and eat or have delivered you had my food delivered to me and all the food was hard and then called about it and they told me that they were going to replace it then when I call to get my replacement order she actually wanted me to keep the food and bring it back it was like 1015pm when I got the hard food and still gave the guy who bought the food a three dollar tip wouldnt suggest that you go her... Not good experience with this place...
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Brandon Robinson
The drive-thru is broken, and theres curbs so you cant just drive away. Spent 18 minutes in the drive-thru tonight, just to get home and see that they (again) gave me shrimp fried rice instead of chicken. Also noticed this time around that NO ONE was wearing gloves or hairnets/hats/anything and were wearing regular street clothing instead of a uniform of any sort. Tossed it all in the trash when I got home and nuked some pizza rolls.
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Moses 21
Just ordered from here my first time and I will never do again my generals chicken is really soft and the sauce on it the chicken is watered down , asked for fried rice they gave me steamed, and the thing that upsets me the most is I didnt get the red sauce for my crab Rangoo . But the lady was nice on the phone and the egg rolls were fire . But still never again
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Jennifer Image
Ive been getting delivery from here for years. My order is always correct, always hot and always on time. Its tasty and has consistent recipes. The only time it was ever late was because of a terrible delivery lady that didnt work there long. I was compensated 15% off on the next order, completely hassle free. The other delivery people are always nice.
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Michaela Maggard
Normally I love this place, its my go to Chinese place in town and the prices are fair. But the last two times Ive gone there Ive ended up with food poisoning, the last time the worst. Im not sure if theyve changed somethings or just dont care anymore. Wouldnt recommend.
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Stuey Looey
Very dull besides the prices their store sucks. no life in it at all. The store still looks like the first store that was here back n the day. Taco Grande I loved that place. It takes way to long for them to cook it as well
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Christy Vieira
We stopped in to order food and got it and when we got home they had not completely took our order. We wondered why we paid so little had to reorder and go back. They didnt even give a discount for the mess up.
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Jake Starr
If you are in Topeka, and looking for Mexican food, this is where you go. Great chorizo-pollo dish (my personal favorite) grab a margarita while your there, they dont skimp on the tequila
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Linda Wright
Always delish!! I suggest you order the pork fu young and shrimp chow mein (ask for jumbo shrimp). Omg its fantastic! The best Chinese food weve ever had!!!
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Lil king Freddy
Hair in my food and I paid two dollars for extra shrimp and they gave me two little pieces of shrimp bad service from Anna and small portion
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LeeAnna Moore
So helpful when placing my order to go. Explained and doubled checked if I understood what I was order. Super polite and patient. Thanks!
