Popeyes Louisiana Kitchen
| Address: | 3831 8th St SW, Altoona, IA 50009, USA |
| Phone: | +1 515-967-6313 |
| Site: | locations.popeyes.com |
| Rating: | 3.1 |
Location
Photos 80
Reviews 12
ME
Meghan Purcell
If I could give this place 0 stars, I would have because I just had the worst experience there. For starters, not a single greeting from a worker. No smiles or anything. Placed our order and paid for it. After getting our drinks from the freestyle machine, which was out of 2/3 of its flavors, we waited for 15 minutes before being told they were out of our side orders. Waited 10 more minutes as we watched three orders ahead of ours also be told they were out of product. Also, the manager decided to take a smoke break in the middle of this chaos as well as let at least two employees go home for the night. One employee was obviously trying to train some girl who was barely paying attention. They were clearly giving priority to the drive thru orders over dine in orders or to go orders. The back of the kitchen was completely trashed, the area by the soda machine was disgusting, and I witnessed one worker wipe his nose and not wash his hands before touching food again. I work in the food industry myself and I more than completely understand dinner rushes, messed up orders, running out of product, and a messy store, but this Popeyes just did not have their act together. We ended up leaving without our food after wasting 30 minutes waiting on our order. Never returning here again.
GE
George Reese
I was initially stunned by the dirty glass on the entry doors. I wondered if the glass had been cleaned in several days. I ordered my food and it was prepared quickly and I got more food than I expected. I liked the redbeans and rice, the popcorn shrimp was mixed, hot and mild, it was good, and much more than I expected. However, after getting my food, I could not find a clean table to eat it at. I had to pick a table that was less dirty than the others. I enjoyed the biscuit and really enjoyed the apple pie I had. The food was good and much of it, but the dining area needs much cleaning!!! I was there because my wife, who wont go to Popeyes because she thought it was "filthy", was out of town. I had thought our first visit was a one time experience. It wasnt. Its still filthy.
KA
Kati Haaland
Went through drive thru at 5:15pm was told when we got to the window after paying would be 4 minutes. 20 minutes later still waiting; 26 minutes later receive food after 4 cars behind us had already been serviced. One guy running out and telling everyone it would be one more minute. Food hot when we got home but forgot sauces, and, gravy for mashed potatoes, napkins and my dessert. Didnt label spicy or regular for our tenders. Not the first time we have had problems but forgetting 20% of the things required in a bag we only got a 12 price tender, two sides and a dessert and waiting 4 times longer than expected. No thank you. Tried to call and let them know but the phone rang without ever being picked up--then was taken off the hook.
MI
Mike Hurt
I love Popeyes food, and have been to many. I go fully expecting mediocre service, as has been typical of most Popeyes, but unfortunately this particular establishment takes the cake on the worst, most disorganized crew Ive encountered. There were 2 registers, one of which was broken (missing screen) with dangling wires. There were over 20 people in the store at the time, and only one person trying to take orders, though this person mostly had no idea what to do and instead of taking orders was trying to do other things in a circle of other employees. The employees working in the back were yelling obscenities at eachother because no one could do their job, and one employee even made snide comments about the customers.
DO
Donna Moitozo
i usually love to eat at Popeyes.. I will never return to this location. I had the same experience 2 times in a row at this location. we walk in and get ignored for 10-15 minutes. then order the food and I had 9 biscuits in my order and they only gave me 5 butters and 6 honey, had to ask for more. they locked us in. the doors get locked at 945 and all lights outside go off at 945.i felt like it was a crime to ask for more butter. the worker (female manager) was very rude. we asked for all mild but half of our chicken was spicy. overall a horrible experience. so please go here if you want to be ignored
DA
Danny Morris
I have only been to this popeyes location three times and two of those three times they have messed up my order!! Both times they had forgot to give me my exta sides that I ordered! They seem to not pay attention to the ticket when they are bagging the food. So if you expect to get what you pay for two out of three times you will not and lets keep in mind that popeyes is not cheap will not be eating there again unless they offer me a free family dinner or something to help make up for their careless mistakes!!
KR
Krystie Meek
Was there Saturday night service was rude , no one was in charge, had to wait over 15 minutes for my chicken wings to get done no one would even make eye contact with you to tell you what was going on customers were getting upset because they didnt get their order right and the people in the back behind the counter acted like they didnt even know what was going on very poor customer service not sure I will ever go back to the Altoona Popeyes
RO
Robert Whitehurst
This being a 2nd visit first one being a horrible dine in experience decided to go through the drive threw was told gimme a second 2min later voice comes back tried to order was told there out of that tried to order a drink order a sprite "we are out" ordered Dr pepper "we are out" then I asked for a pie "we are out" asked what do you have "gimme a second" a minute later we just drove off wont be going back there ridiculous.
JI
Jill Fisher
The food is great, but Ive never been through the drive through in less than ten minutes. Tonight we waited 20 minutes to creep from the order box to the window. Once there, we were told they ran out of chicken and it would be another 15 minute wait. I dont understand how they didnt foresee that when we were ordering. They werent busy even though it is just before supper time. Ill never go back. Its a waste of time.
BR
Brittany King
Came in around 1:00-1:10 p.m. on 2/1/2017 and the line started piling in! There was two ladies (one I assume was new and training) and a gentlemen at the front counter and they worked wonders together! Quick and friendly service, fresh food, and great team work! Would rate a 5, but have had several bad experience over time. I do feel like its getting better though. Keep up the terrific work!
KI
Kim Snyder
So apparently this would be a great place to open a chicken joint that actually has chicken. No wings, no thighs, wait actually no chicken. Apparently plenty of tenders as they tried to change my order to 20 times. 6:00 pm on a Monday, surely no one was getting off work and stopping to pick up dinner at that time of night.....SERIOUSLY?????
DO
Doug Laing
I used to work at a Popeyes and I can tell there was no management, the service was poor, there was no intensity from the cook to get chicken in the vats and cooking. No organization behind the counter and they still got the order wrong. There also was only one person ahead, and 2 after me. I went in June 17 2016 @ 1:44pm.
