Long Feng

Reviews 14

RE

Rebecca Adolf

Absolutely ridiculous! (I write a lot of reviews and mostly positive.) Long fengs behavior was uncalled for. Our first time ever ordering and I should of listened to the negative reviews I had read on Yelp. We ordered delivery. After we ordered, we get a call back that the credit card only did a partial payment, it was a debit card and we were confused. We look online at our bank account and saw they charged the card THREE times, one of the charges was reversed, but still charged double. It overdrew the account. We call back and speak to the manager, a very unfriendly Asian woman who argues with us and then just abruptly hands over the phone to the young lady, stating "Im done." My husband even drove to the restaurant after we got our food, showed his bank statement online in real time and the woman manager refused to void the second charge. She said to come back in a few days. This is NOT how you treat any customer. If we do not get a refund we will report them to the Better Business Bureau. Plus, we may get an overdraft fee that manager said she refused to pay as well.

---

CA

Cassie Fallos

If I could give this place a zero I would. HORRENDOUS customer service. And the manager is even worse!! Not only will they hang up on you MULTIPLE times and then NOT answer their phone.... But they will BLATANTLY tell you that you ordered wrong. Even though you KNOW what you ordered was correct. The food is okay.... If they actually get it right. But to be told that you ordered wrong and it was your fault... So you would have to pick up and pay for a new order... Im just appalled! NEVER have I been treated so badly! Especially for how much I order there! I wrote down my order when calling in so I do NOT make mistakes... And Im told that she could not understand ME and that I ordered wrong. I know pan fried noodles sounds nothing like lo mein noodles. I will NEVER eat there again!! Good luck fellow eaters! Smdh!

---

MA

Mary Marienau

Went in for the lunch special and ordered sesame beef and sesame chicken. It came with an egg roll and chicken fried rice. It was absolutely miserable. The egg roll was meh. Not great not horrible either. However when it came time for the fried rice it looked like they got the frozen pf chang rice from the walmart freezer section and reheated it with some bean sprouts in it. Bland and greasy. Next we went on to the sesame portion of the meal. The sauce was some weird gross red sauce. No sesame seeds to be found and the pieces of chicken/beef were almost entirely breading with only small pieces of meat. between the gross sauce and the majority breading of chicken it was horrible. My husband and I were very disappointed as we had a good experience the last time we ordered. We will not be returning.

---

SA

Sandra Woodward

We have ordered here so many times and it has always been good. We ordered last night, our usual and although it was tasty, Myself, Husband and Daughter all got so sick!!! The food was prepared differently, it had a much stronger garlic taste. When I took back what we didnt eat, which was almost all of the food, they offered no compensation at all!!!!! The Asian Woman at the counter was so rude and just kept saying, No...No...NO... They have gotten so much business from Us in the past, but they lost us as loyal customers... Think twice before you order from here, Please!

---

GI

Gilda Hartman

Resently moved to are. Ordered shrimp chopsuey, eggrolls, crab ragoons , and beef fried rice and chicken fried rice, but I had to spit out the fried rice. BOTH were un-edible. So soggy and greasy , no soy sauce or color, and bland. The shrimp chopsuey was all large pieces of celery, and bok choy, no good veggies , bad white gelatinous sause. Ordered over the phone when got out of work, to pick up, had some questions. When I arrived I was lectured to about why I dont have a menu so I know what to get. Hated the food and rude employees. Poor service.

---

NO

Norene Lethert

I called to order from long feng. When l got it delivered the order was wrong. They sent me wrong food. l call to tell them it was wrong they didnt want to do anything about l wanted them to send the right food ,they said they had to tell the manager they would call me in the morning and l told what about the food tonight .all l wanted back was the money that l paid them for the wrong food .she told me she would call me back ok l told her 2 hours later she call back and told me they cant do anything for me no credit or money back for the wrong food .

---

RO

Rodolfo Gutierrez

Horrible customer service. I wish I can give it no stars. I was a loyal customer until the server and the manager acted funny about how I wanted my order. I specifically told her how I wanted my pot stickers cooked and she refused to comply. They ended up burning them and refused to give a refund on my order. A $5.20 refund. Like really? Never again will I support this establishment. YOU LOST A LOYAL CUSTOMER.

---

JI

Jim Shackett

My favorite Chinese place, offering fresh-tasting and looking food. None of the slimy mush that many of the Chinese restaurants offer in the area. Portions are huge, prices are reasonable, staff is helpful, but they often seem under-staffed. The restaurant interior is pretty standard diner-type ambiance, and they seem to do much of their business via carry-out. Yum!

---

DA

Danielle Steinbach

Ordered food with my coworkers, went and got the food, came back and everyone started to eat. One coworkers ribs were brittle and hard to chew, the others who got orange chicken and and general tsos chicken both said their meals tasted and smelled like chemicals. 20 minutes after only eating very small amounts of our food all of us got sick. Will not be returning

---

ER

erick kivi

I called in an order for delivery paid with my debit card before they got here my girlfriend left with the card so he could not accept the card I paid him cash and told him 3 times DO NOT CHARGE THE CARD 30 mins later they did. Food is damn good but just dont pay with a card seeing all the problems they have with over charging people

---

TO

Torii はる

Terrible just terrible service that one lady had such a attitude and who charges 5 bucks for bo ba tea I highly suggest not to go there unless you want the employees to be rude to you especially that one lady lol I cant even understanding what she was saying she spoke too fast oh well just fl dont go there ....m.

---

FR

Francisco Ramirez

This Chinese Restaurant has become our local family favorite ever since it opened. We typically order the egg drop soup, beef/shrimp and broccoli, lo mein noodles or General Tsos chicken. Were quite happy with those dishes, cant speak much for other menu items. Service is quick and efficient.

---

CA

Carlos Lopez

Food quality is inconsistent. At one point it was amazing, but now i constantly get a mixture old and fresh meat. Last time i went my bag of food smelled horrible. Found out it wasnt the food. It was the bag that they had reused to give to carry my food. It smelled of rotten/spoiled meats.

---

JO

jose colon

The African-American delivery driver lady was extremely rude. When I was rude back she tried opening my door and demanding the "her" food back. Then her African-American boyfriend got out of the car tried to fight me. But when I called the owner about it she acted as if it was acceptable

---

---