Home of the Hoagy
| Address: | 1316 W 111th St, Chicago, IL 60643, USA |
| Phone: | +1 773-238-7171 |
| Rating: | 3.8 |
| Working: | Closed 11AM–9PM 11AM–8PM 11AM–8PM 11AM–9PM 11AM–9PM Closed |
Location
Photos 100
Reviews 12
CH
Chenoa Stroud
Ordered a hoagy & fries. Hoagy was good, but you can get more for less $ at Taurus Flavors. Fries were swimming in sauce & tasted extremely starchy. Definitely not worth the ONE HOUR wait. One person takes an order and tells you to wait. 30 mins later, your # gets called & you d think your food would be ready but nooo, theyre just calling you to pay for your order to have you wait another 30 min. Why cant one person take orders and money? Calling in is pointless by the way. To top it all off, there was a loud, agressive woman harassing everyone for a dollar the whole time , got rude and asked for 2 dollars when given 1 by another waiting customer. Lol she got her food before everyone ! Not sure if she even paid for it.
WI
Wiley B
Lived in Chicago all my life and still do so Ive ate almost everywhere and after years of family & friends saying that this is the best place I decided to try it,Ill start off by saying I called in my order on a saturday and it was packed but I was surprisingly in and out despite being told to expect a long wait I ordered the famous steak sandwich and it was "Garbage" it looked like the dog food alpo and kinda smell like it as well,they try to cover up the bad taste with sweet & hot peppers,wont be going back,the best steak sandwich is at Babas on 71st & artesian,and I drive 9 miles just to get there.Only gave it 2 stars because staff was not rude as everyone talks about but hey I was only in there for 5 minutes.
JO
Jonny Soup
The is to die for. Meaning you will literally die waiting in line for this food. The two line system currently in place is the equivalent of being in detention... Forever... In hell... With molasses for blood. And if your wondering when i had the time to write this extremely long review i hope it helps you to know that while i was writing this astoundingly extraneous breath taking review of this overly crowded extra small crack house turned restaurant whilst in line for my 8$ steak sandwich. This has been an exhausting vacation in a murky southside neighborhood. For the last 45-60min Ive been traped in this infinte time warp that is home of the hoagy. Sandwhich is good tho
K
K Jackson
Usually I have great reviews on the food but now realized the laziness unprofessionalism. Yesterday I went to Home of the Hoagy on the door it says they close at 9pm. I get to the door at 8:28pm the door is locked I knocked on the door. The old guy with glasses says there closed I said it says clearly right here on your door you close at 9pm. He just smiled and laughed at me like it was nothing. If you close at 9pm why is the doors locked before 8:30 Im just saying They act like they dont like money or something. Theyre to lazy to work a full day dont want to franchise out and they lock the door way to early. What kind of legitimate business does that?
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Darrin riley
Let me start by saying food is awesome very consistent with taste! However It is very insulting that a person can call in a order arrive 30-45mins later and it isnt ready! No sorry or excuse as to why! It is even more insulting that because you think you have a great product and a ton of customers that this complaint and many others when go unaddressed! I dont live off of your sandwiches and dont need to patronize a place that doesnt care about US! When taking call in orders if your worried about someone not showing for their purchase get a call back #! Figure it out your in a new location with the same antics and Poor service!!!
A
A Private User
I phone ordered recently and was told 20 minutes. I arrived after 10 minutes, and an hour and a half later I was still there waiting for my food. Phone order or not, they dont prepare your food until you arrive so there really isnt a point in phone ordering. I simply walked out. I waited an hour longer than I should have. They only accept cash. Wow 2012 and a popular restaurant only accepts cash. Its kind of pathetic. The steak sandwich is the only thing on the menu Ive ever ordered, but it isnt worth an hour and a half. No way. Save yourself some frustration and eat elsewhere.
DE
dee holt
this place has the worst service , food is good . my take on this place is and the owner is he honestly dose not care about his customers. people are packed into a bathroom size lobby to wait 45 min to hour for food thats good but its not worth my time .all this time and much money made he can do better for those who spend money at this joint. expanding the place would increase faster service and double the intake by day . but i hes just comfortable with it. my recommendations taurus flavors in the roseland area the hoagys are the same, and the service is better with a smile.
BY
Byron West
Love this place. I born and raised in Minnesota. However my wife is from Chicago. And every time we visit, At least every other month we visit this place. I remember the old place small but at least the service was a little better. The wait was terrible! One line to order another line to pay! Never in the history of my dinning out for fast food have I experienced such a insane way of doing business and after all that it still took a hour to get food! Just think that more should be put into good quality customer service after your customers have been loyal to you!
DJ
DjdocMatrix
No matter where I live I make it a point to visit this place for the best hoagys and steak sandwiches ever. Food hasnt changed in the 20 years Ive been going. service is slow but thats due to number of orders and food made fresh. If you have some patience you cant go wrong with having one of these. OH, DONT GO ON DAYS THEY HAVE SPECIALS, YOURE ASKING FOR TROUBLE. They try to make the hoagys ahead but the demand is so great its hard to keep up. I highly recommend this place tho. I think Ill drive from 6400 north tonight and get me some of these!...
SH
Shay
Save your money and TIME!!! THIS PLACE IS HORRIBLE WITH SERVICE AND THE FOOD IS NOT ALL THAT GREAT ANYMORE. TOO MANY WORKERS THAT ARE NOT PRODUCTIVE ENOUGH. VERY SLOW AND LAZY!!! CALLED IN TO PLACE ORDER, LEFT ON HOLD FOR 14MINS. ARRIVED AT THE RESTAURANT AND THEY WERE NOT THAT BUSY. THEY "LIE, LIE, LIE" ABOUT THE WAIT TIME, JUST TO GET YOUR MONEY. OLD, COLD ASS FRIES.......and the prices are RIDICULOUS!!!!!! OWNER ONLY CARES ABOUT PROFITS.....SMALLER LOCATION WAS BETTER.....SAVE YOUR TIME AND MONEY.....Hoagie shop on 82ND & COTTAGE IS BETTER!!!
MR
Mr Whompers
Great food. Some say its a little pricey but like I say dont expect to eat steak if youre paying mcdouble money, you get what you pay for. Only downfalls are the way the line thing goes because it do be crowed in there so jumoing from side to side to order, pay then pick up order is a bit much. But over all great place. And for those how stay saying Taurus is better smh Taurus was good 13 years ago they fell way off.
CY
Cynthia Chapman
How do I rate a place that has good food and poor customer service. There are at least 6 people working behind the window and it seems that they still cannot move a line. I tried this place again after they reopened and its just as bad. I have even called in advance and still had to wait 40 minutes for 1 hoagy. Please find a solution to this, ask for some training but this is not acceptable. I will not return.
