Studio Movie Grill

Reviews 4

GI

Gillan Ritchie

My husband and I came to your theater to see the 8 p.m. showing of Star Wars in theater 9. This is the third time that we have come in the last few months and have gotten bad service. We were hoping the third time was the charm but it wasnt, and as a result, we wont be coming back. The first experience was in May at the Age of Ultron. Our server delivered the wrong appetizer three times. The second experience was in June when we saw Inside Out. The server brought me the wrong meal twice. Third time, she brought me the correct entree but the wrong side. I wrote a complaint about this one to SMG and never received a response. Last night, my husband and I sat down at 7:35 p.m. Everyone was greeted by a server with the exception of our row. Our server didnt show up for almost 20 minutes and most rows were already getting their food. We ordered two drinks, a glass of wine and the Texas Doctor, along with the Ceviche Lettuce Wraps, Mac and Cheese with Steak and California Burger (with a chicken patty and NO bun). Our appetizer and my husbands meal arrived together - which defeats the purpose of having an appetizer. My meal was delivered but with a BUN (which happened in June). I have a gluten sensitivity along with food allergies. While I know SMG does offer a gluten free bun, it is easier for me to just to say NO BUN. I politely told the food runner that I had asked for no bun. The second time the food came out, it was a beef patty with cheddar cheese and a fruit cup. I again told the food runner that wasnt what I ordered. My husband stepped out to talk to the server. At this point, a manager showed up and apologized. She said she was going to stand there until the food was delivered and make sure it was the correct order. We were 30 minutes or so into the movie and still had not received drinks. So we informed her of that as well. The drinks and my correct order were finally delivered. After my correct order was delivered, our original server showed up with a burger on a bun for me - not realizing my order had been delivered. Even though it took the kitchen three tries to get my order correct and our drinks were very late, no one offered to fix our bill for us. There is no communication between the servers and the kitchen. It makes me sad because our first few experiences here were fine - not great or fantastic - but good enough that we didnt mind coming back. But after the last three events, I think we will be taking our business elsewhere - possibly CineBistro in Atlanta.

GA

Gabriel Martinez

My experience at the this place. I come in and I look around with happiness in my heart. It looks amazing, I have had heard great reviews from friends, etc. I go and sit down, my seat does not have a light, so I am forced to click on another chair. Fair enough. 10 minutes later. I see a waiter walk past me, to another guest, so I assume they ordered before me. Fine. 10 minutes later. I talk to my girlfriend, and I turn around to see the light behind me off. Fine, it must be the light. 15 minutes later. I click it again waiting for a waiter. They keep walking to other guests on the other side of the theater. Fine. 10 minutes later. I light up two chairs next to me hoping to get someones attention. 10 minutes later. I see an attendant walk past me and my lights. I wave her down, and tell her I am wanting to order food. She does a good job, I cant really complain. Ten minutes later they deliver my drink. I ordered no ice, but obviously I didnt get that. Its not a big deal. 20 minutes later. I finally get my appetizer. It was good. 30 minutes later. I received my food, finally. 30 minutes later. My girlfriend receives her ice cream. So where is mine? 10 minutes later. I light up my light. This dude walks over, turns it off and proceeds to leave... I call him back, he looks at me like, did you light that up? No a ghost did. No that dude ten rows back did. No Johnny Depp did. No its some sort of malfunction.... Yes its me, and can I please get my ice cream. 15 minutes later. I receive my ice cream with about 10 minutes left in the movie. I came to the theater over 20 minutes early, but still my service was horrid. I leave mad, but you live and you learn. Thank God my movie is 2.5 hours long.

TO

Tom Le

This has been our local go to place for movie. But last night was the worst experience Ive had here in my 12+ visit. There has always been issues but nothing to be worried about. The food itself was pretty decent and of course not expecting 4 star restaurant quality. Definitely on par with a chain restaurant like Applebees. The bad experiences went a such. New staff and crowded theaters made the service very slow in getting our food. But that was expected for a pre Valentines Day weekend. 2nd thing that went wrong us that our ordered item and extra condiments never came out and we were still charged. And they didnt even give is utensils or napkins. 3rd major item and the one that drove me nuts is that the lost my credit card. Was advised to wait for manager who never showed up. After 15 minutes someone finally said, "oh...Is this your credit card?" Just happened to be in one of the waiters pocket. Were you keeping that for yourself? Wth? Saw the manager finally and he wasnt aware of any issues and apologized for the new wait staff. Offered us free movie passes, but I refused since will never go back again. Ive had stuff charged and not come out before. Or bad food. But this night, what could of gone wrong, went wrong. At least the movie was great. And I must admit the manager was really good at speaking with an upset patron. But Im done with this location.

GE

George Streat

My son and I went to SMG Duluth because of what was advertised as a great place to order delicious food in a comfortable seat while being served by young, pleasant and courteous employees. The movie was fine, but the service was not as advertised. After pre-ordering our tickets and seated at the theatre, we ordered our meal, a guacamole and a classic burger and fries. The young man who took the order disappeared and never returned. During that time several people who arrived after us were served with no one stopping to give us the courtesy of letting us know why our order was delayed. I patiently flagged down on of the employees and the response was to quickly let us know, without an apology, that she will give us a meal ticket for the NEXT time we come back. We paid cash for the two drinks they did delivered and were short-changed. My son had to go and get the employee for the amount shorted. We spoke to the manager after the show and was told due to the amount of customers (the movie we watch was only about 30% full) as well as the guacamole strike was the reason we were not served. He also referred to the free meal the NEXT time we returned. He was not very apologetic. It would seem that a good capacity is the ideal business situation or there is something wrong with the business model. We are not looking to return to this theatre in the future.