Los Reyes Mexican Restaurant
| Address: | 122 N Morningside Dr, Cartersville, GA 30121, USA |
| Phone: | +1 770-387-0406 |
| Site: | losreyescartersville.com |
| Rating: | 3.6 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 7
PA
Paula Martinez
First of all let me say that I havent been to los reyes in about 8 years it used to be a pretty good restaurant however yesterday my husband and i were passing through cartersville and decided to stop there for dinner . First of all the waitress was extremely rude and hauty she brought chips that were obviously from a few days before they were stale and you could taste the rancid oil after i asked for recently cooked chips she brought some that were better but had quite an attitude about it the salsa was too salty but i didnt say anything about that we just waited for our food to come out we ordered the molcajete for 2. When our food finally came (out at least 30 minutes of waiting ) the molcajete was nasty looking we didnt eat it. It was a pile of food in a dirty bowl sit lopsided on a molcajete stone and to beat all the food was cold. If youve ever had a molcajete in a good restaurant it is the bomb but at los reyes restaurant it is visually nauseating. When i asked the waitress why the food wasnt brought out sizzling on the molcajete and why it was served cold she said that that was how a molcajete is served LOL . then she said she would take it and heat it in the microwave if i wanted. I declined and asked for the check. She brought the check 5$ for 2 drinks then expected a tip ( my interpretation of her not having change ) howeber i did wait for her to get change because i believe that if you are rude to your customers and your service is subpar then you dont get a tip. I will not go back to this restaurant. if i wanted leftovers i would have eaten at home.
JO
John Shugart
If you are a family looking to eat out on a Saturday dont bother stopping by, they dont want your business. We have frequented Los Reyes restaurants for over 25 years, and Kennesaw, Ringgold, and Dalton are always good, but this one always has spotty service and has gotten our orders wrong on more than one occasion. Finally, this came to a head tonight when I took my wife and daughter out for dinner, and after being seated my wife asked for cheese dip. We were informed by the man who brought the chips and salsa that he was not qualified to bring it and that we should ask our server. We waited 10 minutes and watched two parties come in after us order and get drinks and still no server came by. My pregnant wife finally got up to get a booster seat for my daughter and someone helped her locate one but still no one to take our order. So we got up and left, and still no one payed any attention to us. I guess they did not need our business. So If you are a family looking to eat out Los Reyes doesnt need your business and will ignore you until you leave.
KA
Kayla L
Normally we get chips upon sitting down and the waiter/ waitress is friendly and personable. This time was horrible. We waited a good 5 minutes before anyone approached our table. After giving our drink order, it took 5 more minutes until we got our chips and salsa. Once we placed our order, the guy brought out the wrong nachos. Then we had to ask where my 7 year old nephews food was, and he said they burnt it and it would be coming out soon. When we finally got the correct nachos, they forgot my nephews food again, so he didnt receive it until we were almost finished with our meals. Then we asked for more nachos for the table and he never brought the nachos. I didnt get a refill on my drink as well. THEN when we get the check, we see that he added on the extra order of nachos that werent what we ordered to begin with. When we told him, he took off the cheaper nachos that we did order. He didnt even say thank you for coming or enjoy your night. I frequently eat here, but now I wont be returning. Im extremely dissatisfied with the service.
A
A Private User
Just left here. Jackie, - the "I hate serving you ", waitress took our orders. She had to be told that my six year old was ordering from the kids menu when he said " the enchilada, please". This had to be explained each time another one of my children ordered. My daughter asked for a refill as she was leaving our table and in a disgruntled tone she replied "ill be back". Jackie ended our visit with her charming query "Do you want something" ...to which we replied NO. She left the check on the table and sat herself at the entrance. For her minimal effort I tipped her the minimim - "zero". No hospitality, not even a mere "happy fathers day". Such an akward experience. The food wasnt Mexican. It looked Mexican, but it tasted like American version of It. The best authentic food around here is in Rome, Ga. You will have to go to the back of La Preferida Mexican Market off of Shorter ave to get real Mexican food. As a Mexican and as a professionally trained Chef...nothing but home cooking comes close to that!
NE
Netkos Ent
Good price on a pitcher of beer. Free salsa+chips to go with that pitcher of beer. What more could one ask for? If youre drinking, great place to drink. If youre eating, they have excellent food. I recommend the carnitas and cheese dips (any of them). Affordable and good. LOL! I just read the next review down (Sharon)... Read her review and youll already realize what type of person she is, as we all know THAT person. rofl Their prices and quality seems to be the same as it has always been, and Ive been going here since they opened in Cville decades ago. Though I must say this, I went not that long ago and I guess because I was only drinking my "waiter" didnt want to come back and check on me, but the hostess did. Easy solution, I saved money by not tipping this time around. Isolated issue for me, so not even worth taking away a star, just a tip.
SH
sharon johnson
The only positive about my visit tonite is our waitress she was really nice so we ordered a small cheese dip at 4.99 we got it and we couldnt even dip our chip we had to turn it SIDE ways so we could get cheese on our chip REALLY!!!!!So yes we complained the OWNER ANNA REYES CAME TO OUR TABLE ONLY TO TELL US THE PRICE OF CHEESE WHENT UP SO THATS WHAT SHE HAS TO DO TO SAVE ON CHEESE DIP,SHE DID NOTHING TO SATISFY OUR COMPLAINT SHE JUST TOLD US THE CHEESE WENT UP YOU DONT TELL YOUR CUSTOMERS THAT,YOU ARE SUPOSSED TO SATISFY NOT COMPLAIN ABOUT THE COST OF FOOD I WILL NEVER COME BACK AND I AM GOING TO TELL MY FAMILY SO THEY WILL NOT COME AND PAY A RIDICULOUS AMOUNT OF MONEY JUST TO EAT
A
A Private User
Food was soso... service was terrible. Took forever to get the order in, then they brought me the wrong food. My wife completed her meal before he even came back to check and I could not get anyones attention. He had not refillled my tea once. didnt say sorry or anything. I normallly dont write reviews or complain much. I just had him remove my order from the bill. I dont ever remember getting service that I didnt give at least 15 percent tip. I left nothing.They werent even that busy.
