Five Guys
| Address: | 1757 East-West Connector, Austell, GA 30106, USA |
| Phone: | +1 770-944-7308 |
| Site: | fiveguys.com |
| Rating: | 4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
Location
Photos 87
Reviews 14
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Susan Tomi Berry
My family and I go to this restaurant on occasion. The staff is always friendly, lively and entertaining. The food is consistently good. I REALLY HATE RATING IT SO LOW BECAUSE THEY DONT DESERVE THIS - The team gets 5 STARS. My biggest concern is the foul smell of sewage when approaching/using the restrooms. Im pretty adamant about washing my hands before I eat and every time I go to the back, I want to wretch! The bathroom "appears" clean most of the time but that smell takes it to another level. I mentioned it to the manager about 2 months ago and she said they were getting it fixed but it was still horrible tonight. Its like all the old food from all day had been festering back there in a warm open container. That stench is really foul and Im typically there at night. I hate this because this is the most convenient one in my area but Im not sure I can continue to go back there. This isnt McDs! Were paying quite a bit more for this food - its very good and the service is great, so I dont mind. The 5 Guys organization/franchisee needs to ensure the customer experience is positive in EVERY way. (I did notice another suggestion I made about the auto towel dispenser placement in the ladies room not being over the trash can. Clean paper came down and inevitably, was in contact with the can below it. I saw that it was moved so I feel like they responded - thank you! ) Also, if the staff has to use/endure that bathroom it makes me wonder how sanitary the place is in general! YUCK!!!
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Jehan V
I have been to this location near closing before and have gotten better service. It wasnt necessarily bad, just lacking in some areas. The manager was eating at a table and having a loud personal conversation on her cell phone, and stopped every now and again to bark orders to the crew members. Also I paid for a large fry which is a little over $6 so that there would be enough for three people to share, and I guess they didnt want to cut more fries so close to closing (9:30pm), because the customary extra dump of fires to rhe bottom of the bag was left off. The burgers were cooked as ordered, and the store was clean for the most part. The young lady that took our order was friendly.
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Big Matt
Where to begin!? Initially needed a large Cajun fries, got regular light salt. No biggie, just unbuckled the kid and walked back in. The cashier apologized and said they couldnt take it, so do whatever (eat it) you want. While I wait for the new set, another person (assuming manager, was working with a headset) approached my daughter and asked what kind of milkshake she would like? My kid replied strawberry, and 3 min later, she got one, no charge. In the mist, also asked me if I wanted a drink while I wait. I denied, but thanked them, just for being blown away by this customer service. Glad to be a returning customer
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Franklin Wood
Came in on a rainy day...guy parked his beat up Honda Accord straddling 2 parking spaces like he was driving a Maserati. No one at the register. Fryer oil and boxes of peanuts block the view out of the window. Dining room arranged for parties of 8. Why??? When most I have ever seen in there over the last few years is 1-4 people. Food is good but prices keep going up. Chairs have a cheap aluminum foot on them. Every time someone moves a chair it sounds like fingers on the chalk board. Music is often loud. Customer service can be great but can be so-so other times.
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Rosie Meadows
Will never return to this location. The staff got the order wrong twice. The staff member did not want to replace the burger. The staff member was asked to get the manager. The manager came with an unprofessional attitude. When He was told the issue, his reponse was rude and he snapped , "I will replace burger." But the staff still did not get the order correct. The other sandwiches in the total order were sloppily made. No, will not return.
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brittany j
Customer service is no good. I called in at 9:20pm to try to place an order to pick up. A female put me on hold for over 5 minutes and when I tried to call back about 5 times and the phone was "not available at the moment". I walked in and ordered my food and while waiting I called the phone once more and I didnt hear a ring in the restaurant. It said "not available at the moment" again however, there are 5 staff members up front.
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Michael Pierce
Got burger order wrong. Fries were soggy and under cooked. My burger was overdone with little flavor. Toppings were sparse: tomato was paper thin, one small sliver of a green pepper. My wife said her burger had ok flavor, but was not any better than a fast food drive-thru. My daughter would only take 2 bites of hers. $37 for 3 lousy burgers and 2 soggy fries (no drinks). Wont be going back.
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Robin Roquemore
Food was good. My son really enjoyed the peanuts. Dvante James was working the register and was very patient while my son decided what he wanted...and then changed his mind. We decided to sit outside and enjoy the weather and Dvante made sure to come outside and check on us and see if we needed refills or anything else. Dvante, thank you for the excellent service. We will be back to see you.
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Joshua Kirk
For a Five Guys this is a good location and place. Good quality and quickly made. THey order, cook, and deliver quality Five Guys food. Prices have gone up, and quantities have gone down so Five Guys is not the bang for the buck it used to be. That said, its still good eats and great for a better than fast food quick bite while out running errands and doing your daily tasks.
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Megan Tindale
Its a little rough on the digestive system later, but Five Guys Burgers are absolutely DELICIOUS! You can put all the toppings you want on, and I definitely encourage the cajun fries. HOWEVER--If you have a Peanut Allergy, please beware. There are peanuts all over the restaurant as a free snack for customers waiting on their food.
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Ms. B
Its better than fast food, but just okay. $13 for a little bacon burger with cheese, small fries, and small drink and they STILL forgot to put ketchup, mustard, and pickles on my sandwich. This is the second time toppings were left off my burger. For that price I need my order to be perfect without me having to remind you.
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Awesome
Their fries are greasy and remind me of boardwalk fries which I love. Unfortunately like most things we like, Im sure they arent healthy. The burgers are on the expensive side and werent hot like they should be and the wait was on long side for burgers that werent hot. For two burgers, fries and two sodas it was $25.
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Brian Rittenhouse
Best burger you can get for the money. Fresh ground beef, heaping portions of food, awesome staff. Cooked to order, and you get what you wait for. Amazing restaurant. There should be one on every corner of every city in America. Not sure what homeboy was talking about, this IS a chain. The best one there is!
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Quintin Steward
Sunday I went to this particular five guys a young lady by the name of LaTrice who I think was the manager was so nice and pleasant to us,excellent customer service and Id go there a thousand times over,I hope I have her name right bc she really made my day with her personality....
