Address: | 12101 S Dixie Hwy, Pinecrest, FL 33156, USA |
Phone: | +1 786-732-2269 |
Site: | pinecrestbakery.com |
Rating: | 3.7 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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C Fisk
I went to pinecrest backery and ordered several hot sandwiches. One was to eat there and the rest were to go. I specified this. Twenty minutes later they gave all of the sandwiches to go. I asked if I could please eat one there? They opened the bag and retrieved one of the sandwiches. Mind you, while waiting, I saw them take care of several customers who paid for orders in cash and they gave them change etc. They proceeded to open the bag, retrieve a sandwich and unwrap it to place it in a basket. No gloves, no washing of hands just the bare hands. Then they opened the sandwich, bare hands, and realized it was the wrong sandwich. They again asked for the original bag pulled the rest of the sandwiches out. They unwrapped them opened the sandwiches, bare hands again till they found the right one and placed it on a basket. When I sat down to eat my sandwich, it was missing mustard. I went back and said they forgot to put the condiment on the sandwich and if I could please have some. I went back with the condiment sat down and started to put the condiment on the sandwich. Then I realized it was not made properly. I went into the bag and realized all the sandwiches were missing condiments and were not made properly. I went back and informed them that the sandwiches were wrong and missing condiments. They looked and did nothing. Again no washing of hand and no gloves and not even an offer to remedy things. Just nothing they just stood there. By then I was getting really sick to my stomach and grossed out. They were not warring gloves when the packaged the sandwiches. They were just serving it up so that the customers and consume it with no regards to peoples health. There are regulations for this. People can get really sick. An elderly person and her husbands were going to consume these sandwiches. Currency has all kinds of bad stuff on it. I was really sick to my stomach and majorly grossed out. They again made not attempted refund my money, no apologies just nothing just stares. I just left! I left everything I had to pay upfront for. I just left. Unbelievable, no regards to the community to the customers nothing. I will never go back. I will tell anyone and everyone that I see, meet or know about my experience at Pinecrest Bakery!!!!!!!!!! I never complain and I am laid back and easy going. But this is just really MAJORLY I MEAN MAJORLY GROSS AND DANGEROUSE FOR PEOPLES HEALTH!!!!!!!!!!!!
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Elizabeth Ruiz
BAD SERVICE - PINECREST LOCATION Although this review has no bearing on the pastries and/or the food, it does on the customer service. Although within the bad ones there are a couple of good ones sadly the bad outweighs the good. Our office has ordered a couple of times for delivery and both times the orders were wrong and the delivery person (who also makes the Cuban toast in the mornings) does nothing but give attitude and never has change. On another note on Tuesday that I went to the bakery with my family, I had asked for a strawberry cheesecake and was given a flan (now Im bilingual so, its not like I didnt say it in both languages). When I corrected the person attending to me, she rolled her eyes at me as she followed me to the case so, that I may show her what I mean to then give me attitude. This morning I go in and order a few things only to be charged for items I did not ask for when I get to the office to enjoy my breakfast, there is NO butter on the toast. Really!! Really!!! If you go, go for the food and/or pastries it is AWESOME but do not expect great customer service as there is NONE.
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Kenneth Delgado
Horrible service. I walk in with my girlfriend from having lunch at daily bread where we were greeted amazingly. No one greeted us in any way, which is not a huge deal, but after sitting there for over 15 minutes, standing in front of the counter, the three ladies behind the counter were either talking, cleaning equipment or something else and didnt even bother to ask us anything. Two of them made eye contact with me and continued to do what they were doing. But thats not even the reasoning for this bad review, it is due to the fact that two other people came in afterwards and were asked what they wanted after they had made eye contact with me and saw me looking for some one to help me. They didnt help just one, but two people that came in after me. This is a small place, you dont just "miss" someone standing there waiting for service". It is very unprofessional how they finally made eye contact me with for the last time as they saw me walk back out and didnt make a single peep. Very disappointed, I simply wanted to have some dessert with my girlfriend.
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Kyle H
I had great expectations for this bakery since the owners son frequents my work. I was sadly mistaken, the staff was extremely rude, no one spoke english, people that came after me got all of there food first, and finally when I walked up to ask for my food the lady looked at me with sigh and screamed to the back in spanish until someone came to make my order. I work in a customer service related job and would be fired if I acted like the crew at this bakery. Its quite sad too because the food is decent and from what Ive seen of the owners family, they are very pleasant people. In my opinion fire youre current 9 oclock crew, hire atleast a couple people on staff, at all times, that speak fluent English, and make youre employees wear gloves and not eat food while serving customers.
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Sheila Acevedo
Im a regular daily client at different hours, One of my favorite bakery. The morning employees are super nice, Also the ones that work in the afternoon are also nice I cant complaint about the service and the food always is being good and fast. They have a new employee that take orders in the morning by phone that doesnt have any customer service whatsoever. I put an order and when I get there I was missing few things and when I claim the food that was missing the look she gave me was like I was wrong but I have everything written on a paper. So rude no manners. Sometimes for one person attitude destroy the image of the place. Its a shame.
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Jacks Beta
Staff was very rude on both my visits , I went on a Sunday for breakfast. I was waiting behind a lady who was ordering, about 6 people walked in after me and then when the employee was done with the lady in front of me she called a number. Number taker was not on the counter but on the trash can when you walk in, thats exactly where I look when I walk in a restaurant. So the 6 people behind me proceeded to get numbers before me and the employee didnt care that I was there first she proceeded to help by number. First time I went there was no number system so I knew no different. I ended up leaving that day and will never go back.
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C Her
I gave it a one star since I must, otherwise, it would be no stars....customer service is awful. I put an order for a party of 50 people and ordered the party pack of 50. It was for a birthday....they completely butchered the name into a total different name. Kindly I let them know and the person that could fix the name wasnt present until the following day. I was told to call back the following day for at least refund a few dollars for the mistake. Called back several times and coincidentally manager was on a trip, unavailable, attending other customers and the owner wouldnt call back either. Not ordering from here again!