Pei Wei
| Address: | 11049 Pines Blvd #424, Pembroke Pines, FL 33026, USA |
| Phone: | +1 954-499-8820 |
| Site: | peiwei.com |
| Rating: | 3.7 |
| Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10PM 11AM–10PM 11AM–9:30PM |
Location
Photos 100
Reviews 11
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Cherysh Blackman-St.John
This location is getting worse,I love Pei Weis food but they really need to work on their service staff. I went tonight to pick up an online order and they were clearly slammed but there is a way to treat your customer and a way to lose customers and if they are looking to treat customers right they need to retrain the person I assume is the manager or supervisor cause her attitude is horrible and its clearly influencing her staff. I walked in she looked right at me and looked off I raised my hand and spoke to get her attention and she completely ignored me. I know she saw me because she went and got another staff member and told her to help me. A simple "goodnight,someone will be with you in a moment" would have been sufficient. Then the young person - I wont say lady - who took my money - I cant say helped me - asked my name and handed me my food took my card and swiped it and put it back on the counter next to me - not back in my hand - huge no no when it comes to customer service. I told her the sauce and utensils etc. Were not in the bag, she ignored me and started taking the next customers money. Luckily one of the bus boys came over for items to restock otherwise I would have had to go behind the counter to get my own. Horrible experience across the board but the busboy was helpful and the food was good. Retrain your staff Pei Wei, rewards programs only go so far.
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A Private User
I went to this restaurant at 9:55pm, 5minutes before they were closing. I wanted a take out because I knew they were closing. The manager REFUSED to let us order take out. An assistant manager saw what was happening and when the manager went to the back said he would take care of us. We were so grateful! The kitchen started making our order and the manager walked out and saw them. He said something to them, but since we werent close we couldnt hear. We paid for our food and went home. When we got home and opened our food, we were ripped off! We ordered and paid for 2 dinners and got 1 dinner split into 2 plates. This place is ridiculously stuck up and the service (except for the guy who helped us) sucks!!! Stay away from this crappy place, the manager of all people was the jerk.
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dan n
This gets 3 stars because on one hand the food is always great and some of the staff is awesome, but on the other hand you have the staff that give off the impression they hate their job and they dont really want to be there and there is no sense of urgency and a lack of politeness. If you want to eat Pei Wei, atleast at this particular location, DINE IN as Ive ordered take-out and have had to wait over 20mins from the ETA given over the phone on non rush hour days / times. If they weeded out the bad seeds and expedited the urgency of take out it would definitely get 5 stars. oh and if they carried more stock for chocolate chip cookies too!!!! I hate 8/10 times I ask for one and they are all gone already :(
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Robert Bart
The food is always good, fresh but omg! Never ever order food online on a Saturday night. My 730pm promise time has long passed. Its 8pm now and there is not enough employees working here to handle the load I should have went to Chipotles. They are much more organized Their line could be out the door and blow away Pei Wei in organization. I give the food a 5 star but this constant waiting every Saturday night is terrible. If they get the time down pay, I wouldnt mind but there is no place to stand, its hot and miserable and to watch the disorganization is incredibly frustrating. Hire more employees or get your $hit togther!
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tabitha poole
Today my friend and I went to pei wei and we ordered two orders of caramel chicken and two egg rolls. The guy at the front desk read the order out loud to me and we confirmed that it was correct. By the time I made it back to work which already takes 15 minutes I realized that I only had one order of caramel chicken. I called the store and the managed picked up the phone and stated that we only had ordered one. She asked me did I want to come back and order another one and I just hung up the phone because this was the second time they messed up my order. Today is my last day eating here, not happy with the service anymore.
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Racquel Colon
I have been coming to this location for years, this was the first time I had such a HORRIBLE EXPERIENCE. Tried to order online and via phone and online didnt work and no one answered the phone for an hour. Once I arrived at the location there was only one gentleman working and two females just walking around. When I approached one of the other workers for help they told to to go to the gentleman. The manager walked in and didnt help at all either. To top it off the air conditioning wasnt working. I will NEVER come to this location AGAIN!
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Fernando Azouth
This location has been going downhill for a few years now. The latest cherry on top for the crappiness title is that now online ordering is not an option. About 3 weeks ago they acknowledged that system was broken and central management had to fix it. Here I am 3 weeks later and online ordering is still a no-go. I tried calling and no answer after 3 tries. I guess I will have to find alternate lunch locations where I can pre-order
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Mel S
I have to give 3 stars not because of the food but the service I received, and from a supervisor!! She was a short, white or hispanic, heavy set woman and from the moment she took my order, I wanted to walk out! She was rude, dry, and didnt even seem interested in being nice or appreciate a customer dining in. The food, on the hand, is always amazing!! I dont like sushi, but the california rolls at Pei Wei are amazing!!
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Alden Darbouze
Its a chill place. Dining in is fine because it feels like youre being waited on but its very casual. Taking out is fine too because the food comes out quick. And there are a lot of options, but the spicy foods that they have marked as spicy arent really, well...spicy. Other than that, its a nice stop for a quick meal to take with you or a casual date/meetup spot if youre dining in.
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Frank Elie
The service and the friendliness is not good. Special offers are not given. Only when you ask. Comic reasons why one does not offer. The cleanliness is not good. The guest disturbed in this restaurant. I go almost daily in Pei Wei Weston. Service there perfectly, polite and they give you the offers. Dear 10 minutes longer drive but for that you feel in the Pei Wei Weston well!
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Daniel Johns
Love pei wei but will not be using this location again. The girls that work here are incompetent, rude, and dont know how to fill even a basic order apparently. I have given this location 2 or 3 tries each time giving them the benefit of the doubt but Im done. A simple apology when you screw things up would go a long way, but they cant even muster that.
