Fratellos Pizza
| Address: | 11660 E Colonial Dr, Orlando, FL 32828, USA |
| Phone: | +1 407-737-7775 |
| Site: | fratellospizzamenu.com |
| Rating: | 3.8 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–12AM 10:30AM–12AM 12–11PM |
Location
Photos 100
Reviews 12
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robert diefendorf
Unprofessional, discourteous , and immature. These are the three words that best describe fratellos customer service . Three weeks ago, I had an incorrect order, and called to make a complaint. A woman who took my order, then again answered my call back. I informed her that the order she took was incorrect. I said To the woman "you must have not been listening clearly to me, because I was very slow and coherent making my order." She didnt like this , and she hung up on me. I called again and made a complaint to the manager , who offered food compensation, I refused and said the issue wasnt the pizza any longer. A simple apology , and a "we will do right next time," would have been fine , but now, Im being mistreated by the staff. I asked them to please do something about the employee and said goodbye. (Know that I only was expecting discipline or a write up, not a termination) Now this is where the issue becomes a true example of Fratellos immaturity ... I called just a few hours ago, willing to give them another try, and I was blown off. First I called and a man answered the phone , he said I was breaking up, I said Ill call back. When I called back the same woman I had an issue with 3 weeks ago then answered . I said "can I please speak with the man I was just talking to," and she replied, "your breaking up"... There was no issues when I immediately used my phone to call Marcos pizza :/ Now, the fact I was breaking up once is understandable, but twice , and that she was the person to pick up after I IMMEDIATELY called back....tells me everything . Fratellos is full of childish behavior, and rude employees. Order at your own risk.
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Anthony Malatesta
Worst food and customer service. About 11:15am I placed an online order for 2 orders of chicken strips and an Italian sub. At about 12:45 when the food finally shows up It is brought to my door by a 7-8 year old(for real) who hands me the food and runs back to the car. I open the chicken (my kids are starving) and it was WAY over cooked, like breaded chicken jerky overcooked. Then I open the sub and it is literally a soggy roll with 1 slice of ham, 3 pepperoni and a piece of salami cut in half, thats it. No lettuce, tomato, onion, no sauce of any kind(even though the menu said it came with those things). It also said it came with a side of fries, it didnt. Within 5 minutes of delivery I called the restaurant and told them I didnt want the food they could come pick it back up. The man that answers says he didnt make the food and would have his manager call me when he got in, about 10 minutes. 30 minutes and no call later I called back and the manager said he made the food and nothing was wrong with it, if I wanted my money back I would have to get it from "Slice". I didnt even realize that I had ordered from a 3rd party as it was in their website. Called slice they said the restaurant was refusing to refund my money. After treating to just put a stop on my card slice offered me a refund out of their pocket but they still have to pay them. It makes me mad. A bunch of scumbags Never again
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Nathanial Coomes
We were lookin for something different, a new pizza place so we found fratellos online, and proceeded to order it through the suggested app. After ordering a medium and large pizza and breadsticks it came up to a surprising 37 dollars so we thought wow it must be good pizza for that price. The app said it would be here at 6:44pm so we waited for it. Well it was 18 minutes late for starters which was at the time no big deal, then we noticed they forgot the parmesan and red pepper we ordered with it, "no big deal theres some you keep in thr car right ?" The driver said " no i just deliver it"( while wearing a Fratellos shirt) nevertheless he at least called the store and inquired about why it was not included. The answer was that it was an extra charge for those items...even though it was on the bill we let it go.. Then final straw was when we opened up our boxes of over priced pizza..and it was cold !! Never again Fratellos!! Oh and a special thanks to the wonerful manager that didnt make any effort to fix the situation when we called and complained, and said it was and i quote " the apps fault and they didnt want that app anyway"
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Yasmin Aziza H
This is my go to pizza place, I absolutely love their pizzas and their wings, best Ive had. Best New York style pizza in the area, really good deals, and it is a mom-and-pop type of establishment. The guys in the shop are always awesome and the delivery drivers are super nice. I always get my food delivered way before the projected delivery time. Best deal for your money especially for authentic New York style pizza.
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Christina Hadden
I like the food but the customer service is awful. I called ahead and ordered for pickup. I got there and they said that they never took my order. They blamed me and said I must have called the wrong number...what?????? I showed them my call log and said , "Is this your phone number, todays date, and 30 minutes ago?" they did not apologize and were very rude about it.
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Radames Torres
Tasty pizza for a good price. This place has been our go to East Orlando Pizza joint for at least 10 years now. Give it a try and you wont be disappointed. Make sure to eat in or carry out to make sure your pizza is nice an hot. Service is hit or miss, but the pizza is on point. Try the Hawaiian Pizza, my wifes favorite, its great.
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Tammi Gavin
Order all the time. We ordered from the website and Web deals not honored the person on the phone called me names and said they would not honor the website prices. I sent the poor delivery kid away and will be contacting the owner who is supposedly out of the country and no manager was on duty.
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tea 710
Place is pretty awesome. Basing it just on the pizza its a 5 all day. Some of the best Ive ever had. Price is on point too, compared to large chains which are ridiculous. Sometimes the staff might be a little rude, but whatever, the pizzas fantastic and thats all I care about.
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Jane Mcglaughlin
We haved ordered from fratellos on east colonial for years. We love their pizza and subs were always great. The last 2 times we ordered the food was inedible. Very disappointed. Huge waste of money. They have lost our business. Makes me wonder if they are under new ownership.
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fresh ortiz
Their pizza is the tastiest in town! Must try will not disappoint. They make their lasagna from scratch. Pizza is ny style you will certainly enjoy every bite. Never had a bad experience been a customer for over 3 years.
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rudy moya
The establishment is immaculate. From the restroom to the kitchen, this place is extremely clean. Their ingredients are fresh. Their staff is friendly. To top it off, the prices are low for such great pizza. Love it!
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lloyd lucero
I havent been here yet but whoever is reading this I just want you to send my regards to one of your cook, Robert. Hes my ex-boyfriend whom I am still in love with. Thank you! More power to your company and god bless.
