Chicago Pizza at The Landing

Reviews 4

KE

Kelly Dillon

Since i wrote 2 emails and heard nothing back i will share my experience here.................. Good Morning, I do not even know where to begin with how awful my experience was at your restaurant Saturday night. A few friends and myself arrived at your restaurant in the Landing about 9:30 pm for dinner as we walked in it took a hostess 5 minutes to greet us. When we were finally greeted she told us it would be like 15 minutes for a wait, as we looked around there were MANY tables open just full of dirty dishes from the prior customers. I told her we would take the fastest table possible as we were starving and had been working at the Veterans Memorial Area all day. I pointed to one of the dirty tables and said ummm we don’t mind pulling up a chair to that one if we can seat faster because we were so hungry. She told me that girl was over her normal table amount and it would take forever to get our food. So we waited about 5 minutes she came back and told us we could sit outside. We said fine we’d take whatever would could get. As we walked through the restaurant we were dumbfounded at all the empty tables open and full of dishes and trash it was disgusting!!!!!!!!!! And it made us mad that we were told there as a 15 minute wait but there were soooooo many open tables they had just not been cleaned. Who wants to eat in a restaurant with piles of dirty dishes everywhere? Well we didn’t have much of a choice any longer because it was so late. As we sat down we were greeted by the bartender rather quickly, but again we were surrounded with tables full of trash and dishes! I have never seen anything like it. There was 4 of us we ordered our food. We all got an entree and 2 got additional house salads. When the house salads came out the salad that is supposed to be included with the spaghetti never came out. I questioned our waiter and he said “Oh I can make you a salad if you want one” I wasn’t aware you needed to ask for a salad that is supposed to be included with a meal. The food came out about 30 minutes later, we kept running out of drinks and had to ask the bartender for drinks because we never got checked on. I had ordered a beer and a water when I sat down and never got it….I asked our waiter for a water 3 times after and still never got it . I ordered a fish wrap and got a sandwich but didn’t complain because I was starving. I left the waiter a note telling him about the water are sandwich problem. It was by far my worst restaurant experience. And to top it off one of my friends “Paid” with a credit card……he came back and said the card was declined, so I paid cash for her dinner, and today the charge showed up on her card….So now we paid for the dinner twice!!!!!!!!!!!!!!! There was zero sense of urgency in this restaurant, no one was helping one another clear tables they all just stood around and the bartender just stood there and smoked her electric cigarette as we got to eat our dinner surrounded by dirty tables. Where is any type of management? I need someone to contact me back asap not only for the terrible service but for a refund because we were double charged for her meal, she got a spaghetti and meat ball dinner and a sweet tea. I have a copy of my receipt but not the spaghetti receipt as we left it on the table it was for about $15, but the receipt is at home that may give you info on who our server was.

SH

Shane Kennedy

I actually used to work here but quit because the servers ONLY get their cash tips and get nothing from the credit card tips, they go straight to Chicago Pizza. Im really not doing this because Im a disgruntled employee or anything, but people should really know how disgusting this place is. Sometimes I would literally feel bad bringing out peoples food because it was literally "icky". All of the servers make all of the salads with their unwashed, ungloved hands. They say nothing about wanting employees to be clean and just show you how to grab all of the food with your bare hands. Most of the people working there are teenagers/college kids who are stoned most of the time and occasionally drunk because if you are friends with management/bartender, the bar is open to you. Just as a fair warning, most of the servers will eat fries or nachos off of your plate before it is even delivered out to you. Oh, and have you been in recently and smelled the smell near the front entrance? Yeah its because the sewage goes under the pipes and you can ALWAYS smell it. Last thing, they are RIPPING YOU OFF. It is completely overpriced for what it is and any time you generously tip a server when paying with a credit card, they dont see any of it. You would get more for your money if you just ordered more food instead. I would never put anything from there in my mouth ever again the kitchen is deplorable. Just a warning!

IS

Isabel Massi

Usually Im very happy with Chicago Pizza, however today was a huge let down. We get there around noon and sit outside. We waited for almost 15 minutes before we were acknowledged. She apologized saying she "has like 8 tables" The waitress didnt want to take our food orders then and insisted on bringing us our waters first- well that took 5 minutes. She takes our orders and we dont see her again. I had to go inside and ask where our food was. It took 25 minutes for a sampler with wings, 2 mozzarella sticks, 2 potato skins and 2 chicken tenders. The wings werent what we ordered, they were just plain. the tenders didnt have any dipping sauce. After the sampler arrived it took another 10 minutes for our food to arrive. By this time my break was over and I had to leave, I asked for a to go box and my boyfriend gave her his card to pay.. she took so long, I gave up and went back to work and left him siting there waiting. I walked through the Landing, back to the office, waited for an elevator and 11 minutes later my boyfriend texted me and said she just brought the to go box and my receipt. That type of service is inexcusable. Most likely wont go back there

PA

Paige Rader

Came in last night Monday 4/27/2015 @ 9:44 we were told the kitchen closed at 9:45 the lady that greeted us at the door asked the kitchen if we could order to go they said yes there was a guy sitting at the bar with his girlfriend who made rude comments to us the whole time we looked at the menu I believe he was a worker from the way he commented about how ignorant we were for wanting to order but he doesnt know we just drove from st Augustine to come to Chicago pizza! The "customers" name was Derek as his girlfriend told him to stop several times! I was very disappointed in the lady that greeted us for not asking him to stop his rude comments I work in the restaurant business as well and if another customer is taking to one of my customers Id ask them to stop and if they wouldnt I would politely ask them to leave.. but he had to have know the lady at the bar because after we left they were all talking and giggling! It was very unprofessional and if you close at 10pm the hours need to be updated online because it says 12am!!!