TOMO Sushi & Hibachi Restaurant

Reviews 4

LA

Lauren Travillian

Ive been to TOMO three times and this past time there were several things that tainted our dining experience. We had reservations and only had to wait 5-10 minutes to be seated so that wasnt a huge deal. Our server was friendly but was flustered, confused, and hurried the whole night. Once we ordered our drinks we waited 20 minutes and asked our server and the manager before they finally came to our table. We ordered an appetizer that came out wrong; they fixed that and brought out the correct appetizer. It took about 30 minutes from us sitting down to put our food order in since our server was nowhere to be found. The hibachi show was fun, but we werent offered sake (free, I know, but I was looking forward to it as part of the experience). After everything was said and done, we asked our server if we could speak to a manager. The server responded, "Well, were pretty busy right now." We finally spoke to the manager who took 20% off of our bill. However, the gratuity was included for our party of TWO. This was the real kicker. Hopefully the gratuity is split with the hibachi chefs because the service unfortunately was not worth the 18% tip that we were forced to pay. The restaurant also seems to be a bit confused as to what kind of atmosphere its going for. In addition to the hibachi shows, there were sports playing on multiple TVs that were drowned out by loud EDM music and a hookah lounge upstairs. It was all very overstimulating and confusing. 3 stars is generous for the experience that we had, but I appreciated that the manager at least attempted to make things right. As a person who has worked in the service industry, I understand that things go wrong, but it was thing after thing that kept going wrong and could have been handled better by our server. Well be trying other hibachi restaurants around Cleveland in the future.

BE

BETHANY CHILDERS

Ive never tried this place before but my friend really wanted to go tonight, however, A conversation I had with the manager earlier today turned me away FOR GOOD! I am severely allergic to MSG (Monosodium Glutamate) and me asking if they had this ingredient in their food turned into a huge ordeal! The conversation is below: Me: Hello, I was wondering if you have MSG or Monosodium Glutamate in your food? Manager: Uhmm I dont know what that is Me: It is a flavor additive that many Asian style restaurants use. Manager: Well we are Hibachi...soooo.... yeah... Me: Well I was just wondering if you could check the ingredients for me because I am highly allergic to it and I was thinking of coming there tonight. Manager: Well what is it in? I cant just check every menu item Me: It could be in anything but I am particularly interested in the Sushi. Manager: Well you will have to be more specific than that because Sushi has Rice, Seaweed, fish, and all of that. Me: Could I just talk to a manager? They would probably know because MSG is a very common allergy and they probably get asked all the time. Manager: I am the manager and Ive never been asked that question before. Me: Okay, nevermind I will just find somewhere else to eat tonight Manager: Okay Thank-you, Buh bye. His tone was so snarky. I love Asian style meals but I always have to be careful about going to the restaurants because there are places that cook with MSG. Every time I have ever called any restaurant, the workers immediately know what MSG is and if they have it in their food. One of my favorite restaurants has it written on their menu in big bold letters, NO MSG, just because they know it is a very common allergy. Never been treated like this before just for asking... and because of this, I wont even give this place a 2nd look, whether they use MSG in their food or not.

MA

mariah williams

Visited tomo tonight, My friend and I. We had hibachi and then paid our bills and moved to the bar for drinks. We sat down and order a shot and then ordered a hookah. 35 minutes later our hookah came after actually a few times when it was coming. Our hookah came out, an important piece was missing off of it and the owner came over and fixed it for us. We began to smoke it and watch the bubbles form at the bottom of the hookah. This was when we realized that there was stuff floating around in the water. We looked closer and saw that it was mold! We told the bartender and she acted carelessly while saying she would bring us a new one. Now that we have spent our entire night there I told her to just take it off of our bill for us and we were leaving. The owner came over and we complained and his response to my concern was "Next time dont buy the hookah". The most awful encounter Ive ever had with a business owner, let alone one in such an area, a prime part of down town! We told him that we were leaving and I refused to pay for our drinks. He claimed that was theft and said that we werent leaving without paying. We asked if he was going to force us to stay and he said he was going to do so and call the police. He called the police and when we tried to walk outside where we felt safe, he barricaded the door with his 63 300lb body. THIS was the most inappropriate experiences Ive ever had! I will never go back to this establishment and direct all else not to either! $20 worth of drink from customers who just spend $150 on dinner then were served moldy hookah IS NOT WORTH THE FIGHT! Worst customer service ever! Not only that but to put customers in fear like that really blows my mind! DO NOT EAT HERE!

CA

Cassie Fowler

This is for the restaurant section of Tomo specifically. TL;DR: restaurant was playing creepy music, staff was inattentive and on their phones, the food wasnt worth the price. Get the dumplings though We walked in and the hostess was on her phone. We had to say something to be acknowledged, and only then were we seated. The prices are pretty high, so we were expecting really good food. Our waitress was really hard to get ahold of as she was on her phone or talking to other workers for a long time instead of taking our order. Tried to talk to the hostess or the bartender to get served, but they were both also on their phones. When she did pay attention to us, she was very nice. She even agreed to change the music for us. For whatever reason, they were playing a creepy instrumental lullaby on repeat- the kind that you would find in a wind-up mobile for a crib. The kind you would hear in a horror movie right before a ghost child jumped out of nowhere. I dont even know where they found that music. The salad was full of water which I really didnt understand, but I got a separate bowl, poured most of the water out of the salad, then tried to eat it. It was ok. The soup was good, the dumplings were great. We got the California, Philly, and eel roll combo. The sushi was fine but only worth about half the price. The eel sauce tasted like plastic (and I usually love eel rolls). We also split a hibachi entree which tasted fine but again was worth nowhere near the price. We tried to pay with our Groupon only to find out that they werent accepting the Groupon that they had created until a later date. The drinks were reasonably priced, though which was good because we definitely needed them.